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For Companies At a Glance
- Tasks: Lead a customer service team and enhance the customer experience in a dynamic SaaS environment.
- Company: A top ERP SaaS provider in the UK with a focus on customer success.
- Benefits: Competitive salary, bonuses, hybrid working options, and career development opportunities.
- Why this job: Make a real impact by improving customer experiences and leading a passionate team.
- Qualifications: Strong leadership skills and experience in SaaS or ERP environments.
The predicted salary is between 54000 - 58000 £ per year.
A leading ERP SaaS provider in the UK seeks a Service Delivery / Customer Support Manager to enhance the customer experience. This senior role requires strong leadership skills and experience in SaaS or ERP environments.
Responsibilities include:
- Coaching the customer service team
- Managing customer onboarding
- Resolving escalated issues
The role offers a salary of £54,000 - £58,000 plus bonuses, with hybrid working options and opportunities for career development as the company scales.
Senior Service Delivery Lead - ERP/SaaS & Customer Success employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Service Delivery Lead - ERP/SaaS & Customer Success
✨Tip Number 1
Network like a pro! Reach out to your connections in the ERP and SaaS space. A friendly chat can lead to insider info about job openings or even a referral that could land you an interview.
✨Tip Number 2
Prepare for the interview by researching the company’s culture and values. We want to see how you can enhance the customer experience, so think of examples from your past roles that showcase your leadership and problem-solving skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms. This will help you articulate your experience in managing customer onboarding and resolving escalated issues confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Senior Service Delivery Lead - ERP/SaaS & Customer Success
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Service Delivery Lead. Highlight your experience in SaaS or ERP environments and any leadership roles you've held. We want to see how you can enhance customer experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission. Be sure to mention specific examples of how you've coached teams or resolved escalated issues.
Showcase Your Leadership Skills: In your application, don’t shy away from showcasing your leadership experience. We’re looking for someone who can coach and inspire a team, so share stories that demonstrate your ability to lead effectively in a customer support setting.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your SaaS and ERP Inside Out
Make sure you brush up on your knowledge of SaaS and ERP systems. Understand the latest trends, challenges, and solutions in the industry. This will not only help you answer questions confidently but also show that you're genuinely interested in the field.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team or managed customer onboarding. Highlight how you resolved escalated issues and improved customer satisfaction. This is crucial for demonstrating your fit for a senior role.
✨Understand the Company Culture
Research the company’s values and culture. Tailor your responses to reflect how your personal values align with theirs. This can make a big difference in how they perceive you as a potential team member.
✨Prepare Questions for Them
Have a list of insightful questions ready to ask at the end of the interview. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you. Think about asking about their approach to customer success or how they support career development.
