At a Glance
- Tasks: Provide on-site and remote IT support, troubleshoot issues, and manage infrastructure projects.
- Company: Active IT, a growing consultancy with a flexible and bespoke approach.
- Benefits: Competitive salary, 20 days holiday, birthday off, pension scheme, and mileage allowance.
- Other info: Opportunity for career growth in a dynamic environment.
- Why this job: Join a friendly team and make a real impact in the tech world.
- Qualifications: Five years of customer-facing experience and strong technical skills required.
The predicted salary is between 38000 - 40000 £ per year.
Requirements
- Minimum of five years of customer‑facing experience
- At least two years in a commercial IT support or projects role
- Degree or relevant technical qualification is preferred
- Recent Microsoft certifications are highly regarded
- Full UK driving licence and own transport
- Strong technical ability
- Excellent communication and customer service skills
- Background in technology, especially IT systems
- Positive, can‑do attitude with confidence to engage stakeholders at all levels
- Genuine passion for IT and technology
- Five or more GCSEs, including English
- Smart, professional appearance
Responsibilities
- Provide on‑site support at client locations across Berkshire, Hampshire, Surrey, and West London
- Engage in in‑house and remote project work from our Windsor head office
- Troubleshoot and resolve technical issues for clients
- Develop and maintain positive relationships with clients
- Support a variety of modern technologies, including cyber security and cloud migrations
- Manage infrastructure projects and day‑to‑day IT support operations
- Diagnose and build PC and laptop hardware
- Implement and manage Microsoft 365 services including Exchange Online and Share Point
- Maintain networking systems, including firewalls and VPNs
- Configure mobile device management with Microsoft Intune and Endpoint Manager
Technologies
- Cloud
- Hardware
- Support
- Microsoft 365
- Microsoft Intune
- Mobile
- Security
- Share Point
- Office 365
- Active Directory
- Azure
- Cisco
- Exposed
- Firewall
- mac OS
- NAT
- Network
- VPN
- VMware
- Veeam
- Windows
More
At Active IT, we are a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East.
We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business.
With over twenty years of experience, we combine the responsiveness of a small team with the depth of a mature consultancy.
We offer a competitive salary between £38,000 and £40,000, along with benefits including 20 days holiday plus public holidays, your birthday off, a pension scheme, and a generous mileage allowance.
Join our friendly and collaborative team in driving real‑world sustainability impact.
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Senior IT Support Engineer employer: RecruitmentRevolution.com
Liftec Express is an exceptional employer, offering a dynamic work environment in Dartford where innovation meets opportunity. With a strong focus on employee development, we provide comprehensive training and clear pathways for career progression, alongside a competitive salary and benefits package. Join us to be part of a collaborative team that values leadership and communication, ensuring your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RecruitmentRevolution.com values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RecruitmentRevolution.com might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RecruitmentRevolution.com!
✨Direct Apply to RecruitmentRevolution.com
Let's not forget to apply directly through the RecruitmentRevolution.com website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RecruitmentRevolution.com.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RecruitmentRevolution.com. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RecruitmentRevolution.com
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
