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For Companies At a Glance
- Tasks: Manage key accounts and build long-term client relationships in HR tech.
- Company: Join AdviserPlus, a leading provider of innovative HR solutions.
- Benefits: Competitive salary, flexible hours, pension, life assurance, and gym discounts.
- Other info: Remote work with occasional office visits and excellent career growth opportunities.
- Why this job: Make a real impact in HR tech while driving customer success.
- Qualifications: Experience in SaaS customer success and strong relationship-building skills.
The predicted salary is between 50454 - 65454 £ per year.
Join AdviserPlus and help transform the future of HR. At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting‑edge technology. As a trusted partner to some of the UK’s most well‑known brands, we are on a mission to simplify HR and make it more impactful.
We’re now looking for a passionate and proactive Senior Customer Success Manager to join our growing team. If you have a strong background in SaaS customer success – ideally within the HR / ER / People Tech space – and thrive on building meaningful client relationships, driving value, and delivering outstanding customer experiences, we’d love to hear from you.
The Role at a Glance
- Remote Working – 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory
- £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More
- Hours: 37.5 hours per week with the ability to work flexible hours between 08:00-18:00, Monday - Friday
- Reporting to: Customer Success Director
Your Background / Skills
- HR Tech, Rec Tech, SaaS, Customer Success, Customer Support, Human Resources, Employee Relations, Account Management
About us: We are the UK’s leading provider of Award‑Winning HR technology, consulting and advisory services. We help build a positive culture where people can give their best to drive business success. We do this by taking the complexity out of the HR experience, making it simple, easy to access and agile. By combining cloud technology, data insight and expert guidance, we help our clients empower their leaders, engage their people and drive efficiency.
Our award‑winning employee relations case management system, Empower, is designed to transform how HR leaders and line managers manage people matters. Supported by HR experts and robust HR analytics, we simplify employee relations case management, enabling organisations to drive a positive culture, improve employee experiences, and empower HR leaders to drive an agile, thriving business.
The Senior Customer Success Manager Opportunity
As a Senior Customer Success Manager, you’ll be the strategic partner to our clients by managing key accounts, supporting the Customer Success Director, and leading on initiatives focused on retention and renewals. You’ll build long‑term relationships, identify growth opportunities, and ensure strong commercial and contractual governance particularly in HR tech environments.
Where you’ll add value
- Customer Relationship Management – You’ll act as a trusted advisor and main point of contact for your clients, building long‑term relationships that deliver ongoing value and satisfaction.
- Leadership and Line Management – You will line‑manage Customer Success Managers, providing regular 1:1s, performance reviews, and development support.
Senior Customer Success Manager - HR / ER Saas Tech. Remote / Cheshire employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Success Manager - HR / ER Saas Tech. Remote / Cheshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR tech space and let them know you're on the lookout for opportunities. A personal recommendation can go a long way in landing that dream job.
✨Tip Number 2
Prepare for those interviews by researching AdviserPlus and understanding their mission. Show us how your experience aligns with our goals, especially in customer success within SaaS. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your pitch! Be ready to explain how you can drive value for our clients and enhance their experiences. Highlight your past successes in building relationships and managing accounts in the HR tech sector.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team at AdviserPlus.
We think you need these skills to ace Senior Customer Success Manager - HR / ER Saas Tech. Remote / Cheshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Customer Success Manager. Highlight your experience in SaaS, HR tech, and customer success. We want to see how your background aligns with our mission at AdviserPlus!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about HR tech and how you can drive value for our clients. Be genuine and let your personality come through – we love that!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. Numbers and results speak volumes, so don’t shy away from sharing how you’ve made a difference in customer success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your HR Tech Inside Out
Make sure you’re well-versed in the latest trends and technologies in HR and employee relations. Familiarise yourself with AdviserPlus's Empower platform and be ready to discuss how it can transform HR processes. This shows your genuine interest and understanding of the role.
✨Showcase Your Customer Success Experience
Prepare specific examples from your past roles where you've successfully managed client relationships, driven value, or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Demonstrate Your Leadership Skills
As a Senior Customer Success Manager, you'll be leading a team. Be ready to discuss your leadership style and provide examples of how you've supported and developed team members in previous positions. This will help them see you as a potential leader within their organisation.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and future goals of AdviserPlus. This not only shows your enthusiasm for the role but also helps you assess if the company aligns with your values and career aspirations.