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For Companies At a Glance
- Tasks: Deliver world-class experiences for high-profile clients in luxury travel.
- Company: Join the UK's leading travel franchise, celebrated for innovation and growth.
- Benefits: Competitive salary, private medical insurance, gym access, and travel discounts.
- Why this job: Make your mark in the luxury travel industry with a dynamic, values-driven team.
- Qualifications: Experience in travel operations and strong communication skills required.
- Other info: Be part of a company that values excellence and offers great career growth.
The predicted salary is between 22000 - 33000 £ per year.
Step into the world of luxury travel with a career that’s as rewarding as it is exciting.
As a VIP Concierge / Customer Executive with Not Just Travel, you’ll play a key role in delivering world-class experiences for high-profile clients - where precision, passion, and professionalism meet every day.
This is your chance to join the UK’s leading travel franchise, a multi-award-winning company celebrated for its innovation, rapid growth, and people-first culture.
If you’re driven by excellence and thrive in a dynamic environment where every detail matters, this is the opportunity to make your mark in the travel industry.
The Role at a Glance:
- Bournemouth - Hybrid (2 days per week in the office)
- £27,500
- Plus: Pension, life insurance, discounted travel and much more
- Full Time (35 hours per week) – Permanent
Values: Do the Right Thing, Loyalty & Appreciation, Mutual Respect, Trust & Honesty, Success Driven, Enjoy the Journey
Your Skills:
- Experience in Travel Operations.
- Attention to detail.
- Strong Communication skills.
- Client Focused.
- Ability to Prioritise and Multitask.
The VIP Executive plays a pivotal role in supporting our high-performing travel consultants by overseeing all operational elements of VIP client bookings. This includes managing reservations, amendments, payments, and schedule adjustments with precision, efficiency, and absolute discretion.
In a typical week, you’ll:
- Deliver accurate and timely processing of VIP bookings, amendments, payments, ticketing, and documentation.
- Maintain complete data integrity across all booking and payment systems (e.g., Vision, iSell).
- Verify booking details and supplier confirmations, ensuring all documentation is issued within agreed SLAs.
- Manage itinerary adjustments, including changes, cancellations, schedule modifications, and reissues.
- Process and reconcile client payments with precision and confidentiality.
- Track and manage client service requests, ensuring timely follow-ups and issue resolution.
- Liaise with suppliers and travel consultants to guarantee a seamless travel experience from booking through to return.
- Ensure all client communications and confirmations uphold the highest standards of professionalism and service excellence.
- Support consultants by resolving operational challenges swiftly and discreetly.
- Contribute to maintaining premium service levels, driving client satisfaction, retention, and continuous process improvement.
About You:
- Over 2 years of experience in travel operations, VIP client services, and concierge environments.
- Advanced proficiency in Microsoft Office Suite and leading travel booking systems.
- Meticulous attention to detail with a focus on delivering seamless client experiences.
- Discreet and polished communicator, maintaining the highest standards of professionalism.
- Proactive problem-solver with a strategic, solution-oriented approach.
- Thrives in fast-paced, collaborative settings, adapting quickly to dynamic environments.
- Dedicated to client satisfaction and committed to continuous learning and improvement.
What You’ll Get:
- Competitive salary and benefits
- Excellent pension scheme
- Private medical, dental, and life insurance
- Gym access
- Monthly rewards and recognition
- Generous holiday allowance
- Commission on any referred customers
- Travel discounts and exclusive perks
- Learning & Development Programme
And most importantly - you’ll be part of a company that lives its values:
Do the Right Thing | Loyalty & Appreciation | Mutual Respect | Trust & Honesty | Success Driven | Enjoy the Journey
Ready to take your travel operations expertise to the next level? Step into a role where your dedication and skill are recognised, rewarded, and celebrated. Join Not Just Travel and be part of an ambitious, values-driven team that’s shaping the future of luxury travel – one unforgettable journey at a time.
Apply now and join us at Not Just Travel – where ambition meets adventure.
Remote VIP Concierge / Customer Executive - #1 Travel Brand employer: RECRUITMENTREVOLUTION.COM
Contact Detail:
RECRUITMENTREVOLUTION.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote VIP Concierge / Customer Executive - #1 Travel Brand
✨Tip Number 1
Network like a pro! Reach out to your connections in the travel industry and let them know you're on the hunt for a VIP Concierge role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Not Just Travel thoroughly. Understand their values and recent achievements, so you can show how your skills align with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a VIP Concierge, you'll need to impress high-profile clients. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation with grace and professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our amazing team at Not Just Travel.
We think you need these skills to ace Remote VIP Concierge / Customer Executive - #1 Travel Brand
Some tips for your application 🫡
Show Your Passion for Travel: When writing your application, let your love for travel shine through! Share personal experiences or stories that highlight why you’re excited about the luxury travel industry and how you can contribute to creating unforgettable journeys for our clients.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this role. Highlight relevant experience in travel operations and client services, and don’t forget to mention your attention to detail and communication skills. We want to see how you fit into our values!
Be Professional Yet Approachable: While professionalism is key, don’t be afraid to let your personality come through in your application. We’re looking for someone who can connect with high-profile clients, so a friendly tone can go a long way in making your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity with Not Just Travel!
How to prepare for a job interview at RECRUITMENTREVOLUTION.COM
✨Know Your Stuff
Before the interview, dive deep into Not Just Travel's values and recent achievements. Familiarise yourself with their approach to luxury travel and how they prioritise client satisfaction. This will show your genuine interest and help you connect your experience to their mission.
✨Showcase Your Attention to Detail
As a VIP Concierge, precision is key. Prepare examples from your past roles where your attention to detail made a significant impact. Whether it was managing complex itineraries or ensuring flawless communication, highlight these moments to demonstrate your fit for the role.
✨Practice Your Communication Skills
Strong communication is crucial in this role. Consider conducting mock interviews with a friend or using video tools to practice articulating your thoughts clearly and professionally. Focus on how you can convey information effectively while maintaining a polished and discreet tone.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of specific challenges you've faced in previous roles, especially in fast-paced environments. Be ready to discuss how you approached these situations and what solutions you implemented to ensure client satisfaction.