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For Companies At a Glance
- Tasks: Provide top-notch IT support and solve tech challenges for clients across Berkshire.
- Company: Active IT, a growing consultancy with a flexible and bespoke approach.
- Benefits: Earn £38,000-£40,000, enjoy 20 days holiday plus your birthday off, and a pension scheme.
- Other info: Ongoing training and career growth opportunities in a collaborative environment.
- Why this job: Join a friendly team and make a real impact in the tech world.
- Qualifications: 5+ years in customer-facing roles and strong technical skills required.
The predicted salary is between 38000 - 40000 £ per year.
The Role at a Glance:
We are looking for an experienced and motivated Senior IT Support Engineer to join our technical delivery team. You will represent Active IT on site at client locations across Berkshire, Hampshire, Surrey and West London, as well as supporting in house and remote project work from our Windsor head office.
This is a varied role that will suit someone who enjoys problem solving, building relationships with clients, and working across a broad range of modern technologies. You will be exposed to everything from day to day support and infrastructure projects through to cyber security, cloud migrations and network deployments.
What We Are Looking For
- You will need to demonstrate strong technical ability alongside excellent communication and customer service skills.
- The ideal candidate will be based in or around East Berkshire.
- A full UK driving licence and your own transport are essential, as you will be travelling to client sites regularly.
- A generous mileage allowance is paid for all business travel.
- All successful candidates will be required to pass an Enhanced DBS check.
- We are looking for someone with at least five years of customer facing experience and a minimum of two years in a commercial IT support or projects role.
- A degree or relevant technical qualification is preferred, and recent Microsoft certifications will be highly regarded.
Required Technical Skills
- Windows Server 2019, 2022 and 2025
- Microsoft 365 advanced administration, including Exchange Online, SharePoint and Teams
- Mobile device management, including Microsoft Intune and Endpoint Manager
- Microsoft Entra ID (formerly Azure AD), Conditional Access and MFA
- Active Directory, Group Policy and hybrid identity
- Hyper V and VMware virtualisation
- Windows, macOS and iPadOS desktop and device support
- DNS and DHCP
- Networking fundamentals: firewalls, routing, NAT, VLANs and switching
- Wi Fi technologies, including UniFi or equivalent enterprise platforms
- Firewall management, ideally SonicWall or similar
- VPN technologies, including SSL and site to site
- PC and laptop hardware diagnostics and build
Desirable Skills
- Jamf Pro or Jamf School for Apple device management
- Microsoft Azure infrastructure and administration
- Apple Business Manager and Apple School Manager
- Google Workspace and Chrome device management
- DNS filtering platforms such as DNSFilter or Cisco Umbrella
- Backup and disaster recovery solutions, including Datto, Veeam or Microsoft 365 backup
- Cyber Essentials and Cyber Essentials Plus experience
- Safeguarding technologies used in education, such as Senso or Classroom Cloud
- VoIP and cloud telephony platforms
Qualifications
- Any of the following would be an advantage: Degree level IT qualification or equivalent demonstrable industry experience
- Microsoft 365 Certified: Modern Desktop Administrator, Endpoint Administrator or Identity and Access Administrator
- Microsoft Azure Fundamentals (AZ 900) or Administrator (AZ 104)
- Jamf Certified Associate or Jamf Certified Tech
- CompTIA Network+ or Security+
General Requirements
- Two or more years in a client facing, hands on technical role
- Excellent verbal and written communication skills
- Positive, can do attitude with the confidence to engage stakeholders at all levels
- Genuine passion for IT and technology
- Five or more GCSEs including English
- Smart, professional appearance
The Package
- £38,000 to £40,000 per annum, depending on experience
- Contributory pension scheme
- Generous mileage allowance for business travel
- 20 days annual leave plus UK public holidays
- Your birthday off as an additional day of leave
- Ongoing training and certification support
- Friendly, collaborative team environment
Apply today and be part of a team using technology to drive real-world sustainability impact.
Senior IT Support Engineer - Berkshire. in Reading employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer - Berkshire. in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend local meetups, tech events, or even online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements. This is a great way to demonstrate your technical abilities and problem-solving skills to potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT support. Think about how you would handle specific technical issues or client interactions. The more prepared you are, the more confident you'll feel!
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you're proactive and keen on being part of our journey at Active IT.
We think you need these skills to ace Senior IT Support Engineer - Berkshire. in Reading
Some tips for your application 🫡
Read the Job Description Carefully: Before you dive into your application, take a moment to thoroughly read the job description. It’s packed with details about what we’re looking for, and understanding this will help you tailor your application to show us why you’re the perfect fit.
Show Off Your Technical Skills: We want to see your technical prowess! Make sure to highlight your experience with the required skills like Windows Server, Microsoft 365, and networking fundamentals. Use specific examples from your past roles to demonstrate how you've successfully tackled similar challenges.
Communicate Clearly: Since communication is key in this role, ensure your application is clear and concise. Use straightforward language and avoid jargon unless it’s relevant. This will help us see your excellent communication skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills listed in the job description. Familiarise yourself with Windows Server, Microsoft 365, and networking fundamentals. Being able to discuss these topics confidently will show that you're not just a candidate, but a knowledgeable professional ready to tackle challenges.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've solved complex IT issues in the past. Think about specific scenarios where your troubleshooting skills made a difference. This will demonstrate your ability to think on your feet and provide effective solutions, which is crucial for a Senior IT Support Engineer.
✨Communicate Like a Pro
Since this role involves client interaction, practice your communication skills. Be clear and concise when explaining technical concepts. You might even want to role-play with a friend to get comfortable discussing tech in layman's terms, ensuring clients feel at ease and understood.
✨Be Ready to Discuss Your Experience
Prepare to talk about your previous roles and how they relate to this position. Highlight your customer-facing experience and any relevant projects you've worked on. This will help the interviewers see how your background aligns with their needs and the culture at Active IT.