People & Operations Manager - Woman\'s Charity. Hybrid Full or Part Time

Domestic abuse remains one of the most common yet underreported crimes in the UK, with 1 in 4 women expected to experience some form of abuse in their lifetime. Our work has never been more vital.

We empower women to rebuild their lives after domestic abuse.

Since 1996, we have supported thousands of women from across London, through our free counselling; group therapy; and self-development workshops. Over the past 28 years we delivered free mental health care to over 20,700 women.

Ready to bring your skills and expertise to help shape and guide the future of this massively impactful and mission-led organisation?

We are looking for a highly motivated People and Operations Manager to join our mission and help bring our vision to life—a world where women have the resources to prevent domestic violence from damaging their futures.

If you are a full or part-qualified HR professional seeking not just your next job, but an opportunity to make a real difference in the lives of thousands of women and children, we want to hear from you.

Please note: This post is open to female applicants only (Equality Act 2010, Schedule 9, Part 1)

The Role at a Glance:

Position: People and Operations Manager
Location: London (NW1) Based Minimum 50% of Working Hours / Hybrid Working
Salary: £42,000 – £45,000 FTE Depending on Experience
Benefits: Plus Benefits Package Including Pension, Employee Assistance Program, Professional Development and More…
Hours: Both Full and Part Time Considered – Minimum 28 Hours

Mission: To help any woman in London affected by domestic violence and abuse to overcome the mental and emotional harm and rebuild her life.
Culture: Caring, Committed and Highly Collaborative Environment.
Company: Leading charity that provides free counselling and therapy for female survivors of domestic abuse.

Your Background / Skills: HR, Human Resources, Team Leadership, Team Development, Business Planning, Risk Management, Compliance.

About us:

Established over 30 years ago, we have been the leading specialist in mental health services to support women rebuilding their lives after domestic abuse. Led by and for women, we aim to ensure that women affected by domestic abuse can live a safe and healthy life, free from further harm. Our approach is trauma-informed and person-centred, empowering survivors on their journey to recover from the trauma. Since we began operations, we have supported over 20,700 women through 70,900 counselling sessions – and that number continues to grow.

We are committed to a positive, inclusive and equitable environment for our staff, service users and volunteers. Alongside our current service provision, we are focused on developing innovative mental health services for young women and girls, launching peer-led support groups and providing therapeutic groups to children and their mothers. We are also committed to developing further awareness-raising workshops and training for professionals, building on our research and policy expertise to improve systems nationally. As demand for our service grows, we are ambitious to double the number of women we support each year.

The Opportunity:

As our People and Operations Manager, you will oversee a People and Operations Officer and be a key member of our Leadership Team, helping to collaboratively shape and guide the charity as we work towards our 2022-2027 strategy. This role is at the heart of our trust, providing essential oversight of the People and Operations function while also offering direct exposure to the CEO, Board Members, and key decision-making processes that shape the organisation’s future.

Your Key Responsibilities Will Oversee:

1. HR / People
2. Business planning, analysis and monitoring
3. Finance
4. Compliance
5. Risk management
6. Premises and information communications technology (ICT)
7. Governance and board support
8. Line management and office administration

About you:

Essential:

1. Relevant academic or part professional qualification in HR
2. Experience of supervision or managing a small team
3. Two years experience of working within an HR team and able to demonstrate breadth of knowledge of HR matters
4. Understanding of Confidentiality, Data Protection and record keeping
5. Knowledge and experience of financial and legal requirements of small business and/or charities
6. Understanding and awareness of anti-discriminatory issues and practice
7. Leadership skills in keeping with our ethos
8. Demonstrated ability to motivate and support a cohesive team
9. Ability to provide leadership during periods of uncertainty and change
10. Excellent organizational skills, including setting SMART goals
11. Numerate with ability to produce financial reports
12. Good communication skills
13. Ability to work on your own initiative – set and meet targets and deadlines and organise your own time
14. Ability to attend occasional evening meetings when necessary

Desirable:

1. Experience of managing and developing staff
2. Experience of budget management, financial systems and controls
3. Experience of operational performance management
4. Knowledge of the range of statutory and voluntary agencies and services which women experiencing domestic violence may come into contact with
5. Strong project management skills
6. Ability to manage and prepare budgets and financial controls

What’s on Offer:

1. 25 days holidays + 3 days at Christmas + Public holidays (pro rata if applicable)
2. Hybrid & flexible working – Office based with minimum of 50% of working hours in office (we also support mutually agreed flexible working arrangements)
3. Cycle to work scheme
4. Employee Assistance Program (EAP)
5. Individual staff professional development budget
6. Several social events / lunches per year
7. Friendly, all women team

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

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