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- Tasks: Lead a dedicated team to enhance customer satisfaction and service standards.
- Company: A top customer support organisation in the UK with a focus on excellence.
- Benefits: Hybrid working, competitive salary of £54,000 - £58,000, plus bonuses.
- Why this job: Make a real impact in a fast-paced ERP SaaS environment while leading a passionate team.
- Qualifications: Experience in SaaS or ERP, strong leadership, and a customer-first mentality.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 54000 - 58000 £ per year.
A leading customer support organization in the UK seeks a Service Delivery / Customer Support Manager to lead a dedicated team. The role requires strong leadership, with a focus on customer satisfaction, onboarding, and improving service standards in a fast-paced ERP SaaS environment. You’ll collaborate with various teams, ensuring excellence in customer service.
The ideal candidate has experience in SaaS or ERP, a customer-first mentality, and proven leadership skills.
Hybrid working and competitive salary of £54,000 - £58,000 with a bonus are offered.
Customer Success Leader – ERP SaaS (Hybrid) in Nottingham employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Leader – ERP SaaS (Hybrid) in Nottingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS and ERP space. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company’s customer success strategies and think about how you can contribute. We want to see you shine!
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've improved service standards or led a team to success. We love hearing about real-life experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates like you!
We think you need these skills to ace Customer Success Leader – ERP SaaS (Hybrid) in Nottingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Success Leader. Highlight your experience in SaaS or ERP, and showcase any leadership roles you've had. We want to see how you can bring a customer-first mentality to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission. Be genuine and let your personality come through – we love to see the real you!
Showcase Your Achievements: When detailing your past experiences, focus on specific achievements that demonstrate your ability to improve service standards and customer satisfaction. Numbers and results speak volumes, so don’t shy away from sharing them with us!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of ERP SaaS solutions. Brush up on common challenges customers face and how your previous experience can help solve these issues. This will show your potential employer that you're not just familiar with the product, but that you can lead a team to enhance customer satisfaction.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how it aligns with fostering a customer-first mentality. Think of specific examples where you've successfully led a team in a fast-paced environment, focusing on onboarding and service standards. This will demonstrate your capability to manage and inspire a dedicated team.
✨Collaborate Like a Pro
Since collaboration is key in this role, be ready to share experiences where you've worked cross-functionally. Highlight how you’ve partnered with other teams to improve service delivery or customer experience. This will illustrate your ability to work well with others and drive excellence in customer service.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current customer support strategies and future goals. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to demonstrate your strategic thinking.
