Marketing & Communications Manager - Truffle Social, London

Since 2010, Truffle Social has helped brands people genuinely love find their voice on social media. We were the UK’s first agency to purely “do” social, and we’ve spent every year since building thriving communities from nothing but pure social spark. We’re independent, female-led and based in Farringdon. Our work spans fashion, beauty, hospitality, food, drink, property and sport, for brands including Reiss, NARS, Hotel Chocolat, VOSS, Accor and Sport England’s This Girl Can.

We’re looking for a Marketing & Communications Manager to change that. This is our first full-time marketing hire. You’ll have your own budget, direct access to our leadership and the freedom to build Truffle’s marketing from the ground up. We want someone with a social brain, a writer’s ear and the nerve to walk up to an event organiser and say our founders should be on their next panel.

The Role at a Glance

• Location: Farringdon, London
• Hybrid: Mondays and Thursdays in the office, plus events
• Full-Time | Permanent
• Salary: £45,000–£55,000 - Suggested
• Reporting to: Giselle, MD, with close working alongside Ellie our CEO
• No Direct Reports (to begin with)

The Team, the Legends, the Hard Workers

We believe in the infinite creativity of people. Our team is a carefully constructed blend of storytellers, design buffs, strategic thinkers, eccentric socialites, philosophical hermits, writers, talkers, doers, movers, shakers, and everything in between. Part of your job is to bring that team to the surface: their ideas, opinions and personalities, turned into content people want to save, share and respond to.

The Work You’ll Get to Shout About

You won’t be short of stories. A few from our portfolio:

• Reiss: content and events that took the brand to New York Fashion Week
• London Fashion Week: a shareable social strategy for Julien MacDonald’s show
• Sport England, This Girl Can: real-movement storytelling with community-led casting
• NARS: content and social strategy for product launches across retailers and socials
• Hotel Chocolat: creator campaigns and CGI ads
• Accor: launching the “Accor Live Limitless” rebrand on social
• Eylure: a TikTok makeover built on trend-led content
• Mr Pretzels: new Instagram and TikTok channels built from scratch for Gen Z and Gen Alpha

Why Now?

Until now, our marketing has been done by brilliant freelancers, but now it’s time for one person to own all of it. Three things have come together this year, and you’re the fourth:

• We have a new brand strategy. We’ve just finished a full piece of brand work, so we know who we are and how we want to sound.
• We have a new business team. Our Partnerships & Commercial Growth Director is now building a team around her, starting with a new business executive. They’ll have the conversations, and you’ll help start them.
• We know who we want to work with. We want the big beauty, fashion and lifestyle groups, where one brand can lead to several more across the portfolio.

The Opportunity

You’ll get a healthy marketing budget, released quarterly, and the freedom to decide where it goes. You’ll be:

• Building the plan. Turning the budget into a year of activity: the events, panels and awards worth our time, and what each will cost.
• Making the budget go further. Finding partners to co-host, sponsors to cover the bar and venues that want the footfall.
• Putting our founders on stage. Securing panels, podcasts and speaking slots, and helping Giselle and Ellie shape their point of view in articles and LinkedIn posts.
• Running our own events. Panel evenings, client roundtables and female leadership sessions that people want to be invited to.
• Being the social brain in the room. Spotting the TikTok at every event, capturing the content and getting it out that night, not next week.
• Turning great work into great stories. Refreshing our case studies, writing award entries with our Client Services Director and pitching articles that show how we think.
• Opening doors with the new business team. Researching the brands and groups we want, then creating content, outreach and invitations that get us noticed. You won’t be selling or cold calling. Your job is to start the conversations.
• Leading Truffle’s own social. Shaping the strategy for our channels with our social team, including our in-house TikTok specialist.
• Showing what worked. Tracking activity, results and next steps, with clear conclusions rather than numbers for the sake of it.

About You

You’ll have at least three years’ marketing experience, ideally within a creative, digital or social agency, or another B2B professional services business. You’ll bring:

• A social-first mindset and a real understanding of how the platforms work and change.
• Confidence in a room full of people you don’t know yet, and the gutsiness to ask for what you want.
• A resourceful, hustle-first approach: you’d rather negotiate, partner or leverage than simply spend.
• Strong writing skills across case studies, award entries, emails and social, with spotless spelling and grammar.
• Experience delivering events, targeted campaigns or ABM that contributed to new business opportunities.
• Hands-on content creation skills in tools such as Canva and CapCut or Premiere Pro.
• The ability to juggle several projects at once without needing close supervision.
• Comfort with data and spreadsheets to track activity and spot patterns.
• Sensible, accurate use of AI tools such as ChatGPT and Claude, without losing the human voice.
• Flexibility: the team is in on Mondays and Thursdays, but events and the odd evening mean many weeks you’ll be out and about more than that.

Experience with Sprout Social, GA4 or HubSpot would be an advantage. You’ll need to be London or Home Counties based, so you know what’s happening in the industry and can be there when it does. If you need a fixed two days a week and nothing more, this probably isn’t the role for you.

Benefits:

• 24 days’ holiday plus bank holidays (32 days in total)
• Your birthday off
• Hybrid working from our Farringdon office, a short walk from the Elizabeth line
• Company away days and socials
• Mental health support and therapy services
• Quarterly mindfulness, meditation or fitness sessions
• Monday breakfast club and Thursday drinks
• Pension scheme

We see this role becoming our Head of Marketing. We’ve got 16 years of stories, a team worth knowing and ambitions that deserve a bigger audience. Now we need someone who sees the possibilities and can make them happen. If you’re already imagining the events you’d host, the stories you’d tell and the doors you’d open, we’d love to hear from you. Apply now with your CV and a few words about why you’re the person to get Truffle talked about.