At a Glance
- Tasks: Lead strategic client relationships and drive customer success in HR technology.
- Company: Join AdviserPlus, a leading provider of innovative HR solutions.
- Benefits: Competitive salary, flexible working, life assurance, and professional development opportunities.
- Other info: Remote work with occasional office visits and excellent career growth potential.
- Why this job: Make a real impact on HR transformation for major UK brands.
- Qualifications: CIPD Level 5/7 or equivalent HR qualification preferred.
The predicted salary is between 50454 - 65454 € per year.
Enterprise Client Success - Strategic Account Leadership
Join AdviserPlus and help transform the future of HR! At AdviserPlus, we empower organisations to unlock the full potential of their people through innovative HR solutions and cutting-edge technology. As a trusted partner to some of the UK’s most recognisable brands, we’re on a mission to simplify HR and make it more impactful.
We’re now looking for a commercially minded Senior Customer Success Manager with strong HR domain expertise to join our growing team. This role is ideal for qualified HR professionals coming from HR SaaS, HR professional services or a senior HR background within a large enterprise environment who understands the realities of employee relations, HR operations and customer partnership at scale. If you thrive on building strategic client relationships, driving customer value and helping organisations modernise HR through technology and advisory solutions, we’d love to hear from you.
The Role at a Glance:
- Remote Working - 1 day in the Ellesmere Port, Cheshire office every 2 weeks mandatory
- £50,454 - £65,454 Plus Benefits Package Including Pension, Life Assurance, Employee Assistance Programme, Discounted Gym Memberships and More…
- Hours: 37.5 hours per week with flexible working between 08:00-18:00 Monday-Friday
- Reporting to: Customer Success Director
Your Background / Skills:
- HR SaaS, HR Technology, Employee Relations, HR Consulting, Customer Success, Enterprise Account Management, HR Operations, Stakeholder Management
Qualifications:
- CIPD Level 5/7, HRM Degree or equivalent HR qualification highly desirable
About us:
We are the UK’s leading provider of award-winning HR technology, consulting and advisory services. We help organisations build positive workplace cultures where people can thrive and businesses can perform at their best. By combining cloud technology, data insight and HR expertise, we simplify employee relations and empower organisations to manage people matters more effectively.
The HR Senior Customer Success Manager Opportunity:
As a HR Senior Customer Success Manager, you’ll act as a strategic partner to enterprise customers, helping them maximise value from AdviserPlus solutions while strengthening long-term commercial relationships. This is a highly consultative customer success role where credibility in HR and employee relations matters just as much as SaaS or commercial experience. You’ll manage key client relationships, support retention and renewal strategies, identify growth opportunities and help customers drive transformation across HR operations and employee relations processes.
Where you’ll add value:
- Acting as a trusted advisor and strategic partner to enterprise customers
- Building long-term relationships that drive customer satisfaction and retention
- Leading renewal and retention strategies across key customer accounts
- Identifying upsell and cross-sell opportunities within existing accounts
- Supporting Customer Success Managers through coaching and leadership
- Collaborating with Product, Sales, Marketing and Support teams
- Helping customers optimise HR and employee relations processes through technology
- Supporting strong commercial governance across contracts and renewals
- Using data, reporting and customer insights to guide strategic decisions
- Maintaining accurate records and customer engagement activity within HubSpot
About You:
- Proven experience within Customer Success, HR SaaS, HR technology or enterprise HR environments
- CIPD Level 5/7, HRM degree or equivalent HR qualification highly desirable
- Strong understanding of HR operations and employee relations processes
- Background within HR SaaS is highly desirable
- Alternatively experience within HR consultancy / professional services environments
- Or senior HR / HRBP-level experience within enterprise organisations
- Excellent communication, influencing and stakeholder management skills
- Commercially aware with strong relationship-building capability
- Proactive, organised and customer-focused approach
- Strong presentation and strategic account management skills
- Comfortable managing multiple priorities within a fast-paced environment
- Ability to interpret data and deliver actionable insights
What’s on Offer:
- Life assurance
- Pension
- Holiday purchase scheme
- Volunteering days
- Long service awards
- Contribution towards professional qualifications
- Contribution towards membership fees
- Employee assistance programme
- Health cashback plan
- Flexible working environment
- Opportunity to work with major UK enterprise brands
If you're excited by the opportunity to combine HR expertise, technology and strategic customer partnership within one of the UK’s leading HR technology businesses, we’d love to hear from you. Apply today and help shape the future of HR.
HR Senior Customer Success Manager - ER/ HR SaaS & Services - CIPD L5 in Manchester employer: RecruitmentRevolution.com
At AdviserPlus, we pride ourselves on being a leading provider of innovative HR solutions, fostering a dynamic work culture that prioritises employee growth and well-being. Our commitment to flexible working arrangements, comprehensive benefits, and a supportive environment empowers our team members to thrive while making a meaningful impact in the HR landscape. Join us in Ellesmere Port, where you will collaborate with top-tier clients and contribute to transforming HR practices across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land HR Senior Customer Success Manager - ER/ HR SaaS & Services - CIPD L5 in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the HR SaaS space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews! Research AdviserPlus and understand their mission to simplify HR. Be ready to discuss how your experience aligns with their goals, especially in customer success and employee relations.
✨Tip Number 3
Showcase your expertise! During interviews, share specific examples of how you've driven customer value in previous roles. Highlight your understanding of HR operations and how you can help clients maximise their use of technology.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the AdviserPlus team.
We think you need these skills to ace HR Senior Customer Success Manager - ER/ HR SaaS & Services - CIPD L5 in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role. Highlight your HR SaaS experience and any relevant qualifications like CIPD Level 5/7. We want to see how your background aligns with what we do at AdviserPlus!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share your passion for HR and customer success, and explain why you’re excited about joining our team. Let us know how you can help transform HR for our clients.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use numbers and examples to demonstrate how you’ve driven customer value or improved HR processes in your previous roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar. We can’t wait to hear from you!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your HR Stuff
Make sure you brush up on your HR knowledge, especially around employee relations and HR operations. Be ready to discuss how you've applied this expertise in previous roles, particularly in a SaaS or consulting context.
✨Showcase Your Customer Success Skills
Prepare examples of how you've built strategic relationships with clients in the past. Highlight any specific instances where you drove customer value or helped organisations modernise their HR processes.
✨Be Data Savvy
Familiarise yourself with how data can influence HR decisions. Be prepared to discuss how you've used data insights to guide strategic decisions in your previous roles, as this will be crucial for the position.
✨Practice Your Presentation Skills
Since you'll likely need to present ideas and strategies, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or colleagues to refine your delivery and ensure you're comfortable with the content.
