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For Companies At a Glance
- Tasks: Lead service operations, ensuring safety and high-quality service delivery.
- Company: Liftec Express, a pioneer in lift maintenance and repair services.
- Benefits: Competitive salary, car allowance, bonus, and generous pension.
- Other info: Join a culture focused on safety, ethics, and quality.
- Why this job: Make a real impact in a pivotal leadership role within a growing company.
- Qualifications: Experience in operational leadership within engineering or technical industries.
The predicted salary is between 70000 - 90000 £ per year.
Regional Leadership. Operational Performance. Customer Excellence.
Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry? Liftec Express - a leading independent provider of lift maintenance, repair and modernisation services - is looking for a Head of Service Operations (London & Southeast) to lead one of its most critical regions. This is a high-impact leadership role responsible for safety, operational performance, customer satisfaction and full P&L ownership, driving service & repair excellence across a large and complex service portfolio.
You'll play a key role in shaping operational standards, improving performance and supporting the continued growth of the business.
The Role at a Glance
- Location: Dartford, Kent - covering London & Southeast
- Competitive Base Salary Plus Extensive Benefits Package including Car Allowance, Bonus, Generous Pension
- Full Time
Company: Pioneer of the British lift industry. Formerly part of global brand Otis - now Private Equity-backed by R Capital. An independent engineering services provider specialising in lift maintenance, repair, modernisation and installation.
Pedigree: Supporting major infrastructure across commercial buildings, hospitals, retail estates, transport hubs and government facilities.
Culture: Safety, Ethics & Quality Focused.
The Opportunity
This is a pivotal role leading Liftec Express' service and repairs operations across London and the Southeast. You will take full ownership of operational delivery, ensuring safe, reliable and high-quality service while driving efficiency, productivity, customer satisfaction.
Head of Service Operations - Lift Servicing & Maintenance (London/SE) in Maidenhead employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Operations - Lift Servicing & Maintenance (London/SE) in Maidenhead
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or at events. We all know that sometimes it’s not just what you know, but who you know that can get you in the door.
✨Tip Number 2
Prepare for those interviews! Research Liftec Express and understand their values and operations. We want you to show how your experience aligns with their mission of safety and customer excellence.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm and keeps you fresh in their minds. We love seeing candidates who are proactive!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. We’re always looking for passionate leaders ready to drive operational performance and customer satisfaction.
We think you need these skills to ace Head of Service Operations - Lift Servicing & Maintenance (London/SE) in Maidenhead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in operational leadership, especially in engineering services or related fields. We want to see how your background aligns with our focus on safety and customer excellence.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Head of Service Operations role. Share specific examples of how you've driven operational performance and customer satisfaction in previous roles.
Showcase Your Leadership Skills: In both your CV and cover letter, emphasise your leadership experience. We’re looking for someone who can lead teams effectively and drive change, so don’t hold back on sharing your successes in these areas!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Stuff
Make sure you brush up on your knowledge of lift servicing and maintenance. Understand the key operational performance metrics and customer satisfaction strategies that Liftec Express values. Being able to discuss specific examples from your past experience will show that you're not just familiar with the industry, but that you can also bring valuable insights to the table.
✨Showcase Leadership Skills
As a Head of Service Operations, you'll need to demonstrate strong leadership capabilities. Prepare to share examples of how you've successfully led teams through change and transformation in previous roles. Highlight your ability to drive service excellence and improve operational standards, as this will resonate well with the interviewers.
✨Emphasise Safety and Quality
Given the company's focus on safety, ethics, and quality, be ready to discuss how you've prioritised these aspects in your previous positions. Share specific instances where you implemented safety protocols or quality control measures that resulted in improved outcomes. This will show that you align with their culture and values.
✨Prepare Questions
Interviews are a two-way street, so come prepared with insightful questions about the company’s future plans, challenges in the region, and how they measure success in service operations. This not only shows your interest in the role but also gives you a chance to assess if the company is the right fit for you.