Retail Merchandising / eCommerce Ops - Luxury Watches in London

If you’re the kind of person who notices a Rolex on a wrist, admires the craftsmanship of a Patek Philippe or Audemars Piguet, but also appreciates the design and heritage behind brands like Panerai, Omega, Tudor or IWC - this position could be for you. We’re offering an opportunity to join a leading luxury watch business - not on the shop floor, but at the heart of an eCommerce operation. Whether you’re already immersed in watches or just beginning your journey into horology, this is your chance to turn genuine interest into real expertise, learning from some of the most respected names in the industry.

The Role at a Glance:

• Location: West London, Onsite
• Salary: Up to £34,000
• Benefits: Plus Holidays, Pension & Training from industry leaders
• Company: Pioneer of Luxury London Watch Market
• Pedigree: Over 25 years of experience trading high-end watches from a wide array of luxury brands
• Culture: Integrity, Trust, Enthusiastic

The Opportunity:

We’re looking for someone genuinely passionate about watches: whether you’re already immersed in the world of horology or just starting to build your knowledge and want to learn from one of the most respected names in the industry.

What you’ll be doing:

• You’ll build deep product knowledge across some of the world’s most iconic watch brands while delivering exceptional, detail‐driven customer support – both in person and over the phone.
• You’ll play a key role in the eCommerce engine: uploading and refining product listings, managing and editing imagery, and ensuring every piece online looks as premium as it should.
• You’ll get hands‐on with watch photography, learning professional styling, lighting and editing techniques, while supporting social media and marketing content.
• Behind the scenes, you’ll stay organised managing digital assets, assisting with merchandising presentation, and getting to grips with internal systems as part of a collaborative team.

What makes this role special:

• Direct exposure to both modern and vintage watch markets
• A fast‐paced, detail‐driven eCommerce environment
• Real progression opportunities as your knowledge and impact grow
• Learning from a highly trusted and established business in the sector

What we’re looking for:

• A genuine passion for high‐end Swiss watches (essential)
• Someone early in their journey who is hungry to learn, or someone with some existing exposure to the watch industry looking to deepen their expertise
• A "can‐do", upbeat, and positive attitude – energy and mindset matter just as much as experience
• Strong attention to detail and a willingness to get stuck into operational processes
• A proactive approach and desire to improve how things are done
• Photography and photo editing experience
• Can craft great content
• Great with people

Your Skills:

• Photography and photo editing experience
• Content Creation
• Web Merchandising
• Client Experience

Location & Accessibility:

• Based within 30 minutes of West London
• Well connected via District and Piccadilly lines
• Easy access via M3 and M4 for those commuting by car

If you’re ambitious, curious, and ready to build a career in the world of luxury timepieces — not just admire it from the outside - we want to hear from you. Apply now and take your first (or next) step toward becoming a true expert in modern and vintage horology.