Key Account Director - Enterprise / Public Sector. ServiceNow Solution in London

Hot Market. Credible Delivery. Entrepreneurial Growth. AI Tailwinds. Strong Culture. Real Earning Potential… and an incredible founder-led leadership team. If you’re a high-level sales achiever in the enterprise / public sector space, who enjoys building deep customer relationships, shaping complex strategic deals and growing accounts through credibility rather than hard-selling, come and join UP3 as our new Key Account Director.

This is a senior, high-trust opportunity for someone who wants the pace, influence and growth potential of a scaling business - without the bureaucracy, politics or layers typically found in larger SIs or global consultancies. Owning a small portfolio of enterprise customers, you’ll operate with real autonomy and play a visible role in helping major organisations drive operational transformation through ServiceNow, automation and AI-led change.

If you live in the high-value, consultative services space, servicing the mid-market and operate in regulated or mission-critical environments, we’d love to hear from you for a confidential, informal ‘virtual coffee’ chat.

UP3 is a fast-growing, award-winning ServiceNow consultancy working with complex, regulated organisations across defence, transport, critical national infrastructure, legal and the public sector. The business has been lovingly built, and is led by our inspiring founding team Matt & Ruth who, alongside our best-in-class team, have built a culture that puts you and your wellbeing first - all whilst giving you the tools, space, leadership and customer accounts to thrive and scale your career.

If you’re ready to inspire, innovate, and make a real difference, this is your opportunity to step into a role where your ideas matter, your commitment is recognised, and your impact is visible.

We’re Proud to Be a Great Place to Work:

• Great Place to Work Certified 2023 & 2024
• Best Workplace for Women 2023, 2024 & 2025
• Best Workplaces for Wellbeing 2023, 2024 & 2025
• Best Workplaces in Consulting & Professional Services 2023 & 2024
• Best Workplaces for Development 2024 & 2025

Driven by our Values:

• No one is above making the tea or watering the plants
• Do the right thing by the customer. Always.
• No room for egos, politics or gossip
• We're a team — share what you know
• If something needs doing, roll up your sleeves
• Remember, at some point, you did something for the first time

This is a high-trust, highly autonomous role where you’ll act as the senior commercial lead across your accounts - building C-suite relationships, shaping complex opportunities and helping customers unlock more value from ServiceNow through managed services, optimisation, automation and AI-led transformation. You’ll work closely with delivery leadership to ensure what we sell is commercially strong, realistic and delivered brilliantly.

What You’ll Be Doing:

• Own and grow a portfolio of 2–3 strategic enterprise accounts, building clear multi-year growth plans.
• Develop senior stakeholder relationships to identify, shape and close high-value opportunities.
• Lead commercial conversations across proposals, pricing, scope, contracts and negotiations.
• Partner closely with delivery teams to maintain strong customer outcomes and long-term account growth.
• Maintain accurate forecasting and pipeline visibility across your accounts.

What You’ll Be Selling:

• You’ll sell high-value consultative services rather than software licences, including:
• Managed Support Services (MSS)
• Managed Development Services (MDS)
• Professional Services (PS)

Our customers are typically mid-market enterprise and public sector organisations operating in regulated or mission-critical environments, investing heavily in ServiceNow as a strategic platform for operations, transformation and AI-led automation.

Client & Deal Profile:

• Complex, regulated organisations across public sector, CNI, transport, defence and legal
• Existing-account “land and expand” sales model
• Typical deal sizes between £500k–£2m+ with significant multi-year growth potential
• Complex enterprise sales cycles, typically 18–24 months
• Senior stakeholder engagement across IT, transformation and procurement

This role suits someone who is commercially sharp, credible and patient - someone who enjoys building long-term relationships and growing strategic accounts through trust, consistency and strong execution.

What We’re Looking For:

• ServiceNow experience is beneficial, but not essential - transferable enterprise sales experience matters more
• Strong experience in strategic account management and/or enterprise sales.
• Proven track record of expanding large, complex accounts.
• Background in managed services, consulting or enterprise technology environments
• Comfortable engaging at executive and board level.
• Commercially sharp, with a structured way of running deals.
• Enjoys a fast-moving environment with high standards.
• Experience from large SIs is welcome if you enjoy being hands-on and operating without layers of process.

Reward, Flexibility & Benefits:

Alongside a highly competitive base salary (DOE) and uncapped double OTE, you’ll be joining a business that genuinely invests in its people. From comprehensive training and development to hybrid working from our Ministry offices in London (typically 2–3 days per week), we give you the support, flexibility and environment needed to perform at your best.

You’ll also benefit from Bupa healthcare, dental cover, GP access, life insurance, pension contributions, 25 days holiday (increasing with tenure), an on-site gym and a £250 home office allowance to create a workspace that works for you. We’re also proud to offer an enhanced parental leave package, because we believe people perform best when they feel supported both professionally and personally.

If you’re driven by growth, thrive in complex enterprise environments, and want to be part of a people-centric, values-driven business scaling at pace, this is your moment. Step into a role where your ideas matter, your impact is visible, and your success is rewarded.