Field Project Operations Manager - People, Ops, Clients, Systems in London

Make London’s Skyline Safer, Smarter and More Striking. At Spectrum Specialist Support, we do not simply maintain buildings. We help protect London’s skyline. From cutting-edge skyscrapers and historic landmarks to Georgian townhouses and Brutalist icons, we keep some of the capital’s most recognisable buildings safe, compliant and looking their best. For more than 20 years, we have been at the forefront of façade restoration and specialist cleaning. Combining patented 3D technology with expert rope-access capabilities, we deliver complex projects that few other companies can take on. Our mission is simple: to transform and protect building exteriors while setting the highest standards for safety, innovation and visual impact.

We are now looking for an exceptional Field People, Project & Client Operations Lead to take ownership of project delivery across London and beyond. This is not a typical Site Manager role. Leading small, specialist teams of two to four people, you will bring together project management, people leadership, client relationships and project administration to ensure every job runs smoothly, every team performs at its best and every client receives an outstanding service. A full UK driving licence is essential. This is a full-time, permanent position.

The Role at a Glance

• Location: Sites across London
• Salary: £45,000 - £50,000
• Benefits: Company vehicle, 25 days’ holiday plus bank holidays, training and development opportunities

Company values: Integrity, Attention to Detail, Fun, Innovation and Adaptability

Company mission: Building Maintenance Without Limits

Relevant backgrounds may include: Office Management, Operations Management, Facilities Management, Commercial Property, Building Maintenance and Property or Site Administration.

Key skills: Administration and IT systems, reporting and process management, client management, team leadership, conflict resolution, project planning and health and safety.

Not Your Typical Site Manager Role

Forget the traditional image of a Site Manager responsible for one function within a large construction team. This role is very different. You will lead small, focused teams of three or four people and take personal ownership of the responsibilities that would usually be divided across a much larger operation. This includes client liaison, administration, reporting, IT systems, planning and people management. That is why we are not simply looking for someone with a traditional construction background. We need an individual who is highly capable in an office environment, confident using systems, managing paperwork and following processes, while also being comfortable standing in front of a team, giving clear direction and holding people accountable when required. This position may suit an experienced Office or Operations Manager who is ready to take their leadership skills into a field-based environment just as much as it would suit a conventional Site Manager.

The Opportunity

As our Field People, Project & Client Operations Lead, you will be at the heart of Spectrum’s external building maintenance projects. This is a practical leadership position in which you will ensure that our services are delivered safely, efficiently and to the exceptional standards our clients expect. You will have significant autonomy and will not have a large support team to rely on. Your responsibilities will include:

• Planning and delivery - Developing project and valuation plans that keep work on schedule, within budget and fully compliant.
• Administration, systems and reporting - Taking ownership of the administration, IT systems and reporting needed to keep teams, projects and clients aligned.
• Team leadership - Managing specialist subcontractors and employees across multiple sites, providing clear direction and addressing issues before they elevate.
• Health and safety - Promoting and maintaining high health and safety standards through training, monitoring and proactive management.
• Problem-solving - Responding to challenges quickly and constructively, identifying solutions and escalating matters where necessary.
• Conflict management - Remaining neutral, addressing disagreements early and preventing team politics from affecting project delivery.
• Performance reporting - Providing clear and accurate updates on progress, productivity, costs and client satisfaction.

About You

We are looking for someone who combines outstanding administrative ability with the confidence to lead people directly. You will be:

• A strong and confident user of Microsoft Office, particularly Excel and Word.
• Comfortable taking full ownership of reporting, record-keeping and project administration without requiring extensive support.
• Experienced in managing and directing small teams of employees, subcontractors or both.
• Confident giving clear instructions, setting expectations and holding people accountable.
• Able to address conflict early, remain impartial and avoid being drawn into taking sides.
• Experienced in managing multiple sites or external building maintenance works. A background in construction, facilities management or property would be beneficial, although it is not essential where strong administrative and leadership skills can be demonstrated.
• Highly organised, with excellent project planning and time management skills.
• An effective communicator who can engage confidently with site teams, clients and board-level stakeholders.
• Commercially aware, ideally with experience valuing works for accounting purposes. Applications are also welcome from fast learners who are comfortable working with numbers and systems.
• Proactive, adaptable and able to perform well under pressure.
• Willing to challenge established ways of working and identify better solutions.
• In possession of a full UK driving licence.

Why Join Spectrum?

• Unique expertise - Work alongside some of London’s leading façade specialists and contribute to projects that few other companies can deliver.
• Visible impact - Play an important role in protecting and enhancing the skyline of one of the world’s greatest cities.
• Reward and recognition - Receive a competitive salary, a discretionary bonus and paid training opportunities.
• Freedom and mobility - A company vehicle will be provided, allowing you to travel between sites across London.
• Supportive culture - Join a values-led business built on Integrity, Attention to Detail, Fun, Innovation and Adaptability.

What We Offer

• £45,000 - £50,000 annual salary.
• Discretionary bonus scheme.
• Company commercial vehicle.
• 25 days’ holiday plus bank holidays, or time off in lieu where applicable.
• Discretionary training and professional development opportunities.
• The opportunity to join a business pioneering Building Maintenance Without Limits.

Help Spectrum make London’s buildings safer, fully compliant and visually outstanding.