At a Glance
- Tasks: Lead operations in a fast-growing luxury watch business and optimise systems for efficiency.
- Company: Exciting luxury watch trading business with a passion for excellence.
- Benefits: Competitive salary, performance bonuses, team events, and industry experiences.
- Other info: Opportunity to build operational systems from the ground up in a close-knit team.
- Why this job: Join a dynamic team and make a real impact in the luxury watch market.
- Qualifications: Experience in operations, systems improvement, and a genuine passion for luxury watches.
The predicted salary is between 42000 - 46000 £ per year.
Ready to step into a hands-on operational leadership role inside one of the UK’s most exciting luxury watch trading businesses? We’re looking for a highly organised, systems-driven operator to help scale a fast-growing business specialising in rare and luxury Swiss timepieces including Rolex, Patek Philippe, Audemars Piguet, Richard Mille, FP Journe and more.
This is a rare opportunity for someone who genuinely lives and breathes watches and understands that behind every exceptional luxury business sits exceptional operational discipline. You’ll join a close-knit, ambitious team operating with start-up energy, high standards and a genuine passion for excellence, detail and growth.
If you’re the kind of person who can’t leave a broken system unfixed, thrives on accountability and takes genuine pride in making things run flawlessly, this role could genuinely become the best career move you’ve ever made.
The Role at a Glance:
- Full Time - Permanent
- Company: Fast-scaling luxury watch trading business
- Sector: Luxury Timepieces | High-End Trading | Swiss Watches
- Culture: Entrepreneurial | Detail-Obsessed | High-Performance | Work Hard, Play Hard
Your Background / Skills:
- Operations, Systems Improvement, SOPs, CRM, Team Accountability, Luxury Goods, Process Improvement, SME Operations, AI & Automation, KPI Management
Tech Stack: Asana, HubSpot, Manage Luxury, Missive, AI Tools & Automation Platforms
Who we are:
We buy and sell some of the world’s rarest and most desirable luxury timepieces. From Rolex and Patek Philippe through to Audemars Piguet, Richard Mille and FP Journe, we operate within one of the most exciting and fast-moving sectors in luxury goods. But this isn’t a traditional luxury business. We combine scaling energy with luxury brand standards. The business is scaling rapidly, the ambitions are huge, and the team is built around people who genuinely care about excellence, accountability and building something meaningful together. We’re small, agile and obsessed with doing things properly. Everyone owns their work. Everyone contributes. Everyone helps build the business.
Ready to help scale something exceptional?
The Opportunity:
This is a hands-on Operations Manager role where you’ll own the operational engine of the business while helping translate the founder’s vision into structured team execution. This is not a traditional customer service or corporate operations role. This role sits at the centre of buying, selling, operational coordination, systems management and team accountability across a fast-moving luxury trading environment. You’ll help ensure the business runs smoothly, efficiently and professionally while continuously identifying opportunities to improve systems, workflows and productivity.
There is currently no large operational team beneath you. This is a role for someone who executes as well as oversees, takes ownership naturally and enjoys building operational structure from the ground up. The right person will bring maturity, calm communication, operational confidence and a genuine passion for watches and luxury craftsmanship.
What your day might look like:
- Owning and optimising operational systems across the business
- Building, documenting and continuously improving SOPs and workflows
- Managing operational processes across stock, listings, invoicing and compliance
- Translating founder strategy into clear operational execution for the wider team
- Holding team accountability around KPIs, deadlines and delivery standards
- Supporting operational reporting and business visibility for leadership
- Identifying inefficiencies and implementing process improvements
- Driving productivity gains through systems, automation and AI-enabled workflows
- Supporting CRM management, marketing operations and client interaction processes
- Managing operational detail and ensuring nothing falls through the cracks
- Helping scale operational infrastructure as the business grows
- Working closely with leadership to support growth initiatives and commercial execution
About You:
- Proven experience within a start-up, SME or scaling business environment
- Demonstrable experience building or improving systems and operational processes
- Genuine passion for luxury watches and timepieces - jewellery experience is a bonus
- Highly organised, process-driven and detail obsessed
- Calm, composed and confident under pressure
- Strong communication skills with the ability to align teams around execution
- Experience managing team accountability and operational performance
- Comfortable operating hands-on within fast-paced businesses
- Experienced in AI and automation
- Experience using Marketing Automation & CRM systems such as HubSpot
- Commercially aware with strong common sense and operational judgement
- Professional, discreet and mature approach suited to luxury clientele and environments
- Comfortable working flexibly when needed inside a high-growth business
Non-Negotiables:
- Obsessed by systems and efficiency - you must be able to demonstrate a system or process you personally built or improved
- Genuine enthusiasm for watches and luxury timepieces
- Start-up or SME experience where you helped create structure rather than inherit it
- Strong ownership mentality and accountability
- Clean DBS record required
Who this role is NOT for:
- Someone who only thrives inside large corporate structures
- People who see execution or admin as “beneath them”
- Anyone unable to work hands-on when the business needs it
- Someone who views watches as simply another product category
Why Join?
- Rare opportunity to join a scaling luxury watch business at an exciting growth stage
- Work inside one of the world’s most passionate luxury product industries
- Genuine operational ownership and influence
- High-autonomy role with visible impact
- Strong earning potential linked to growth and performance
- Close-knit, ambitious and energetic team culture
- Opportunity to help build operational systems from the ground up
- Work alongside people genuinely obsessed with excellence and watches
This is more than an operations role. It’s an opportunity to help build a business that aims to become a recognised leader within the global luxury watch market. If you genuinely love watches, thrive in fast-moving environments and take pride in building operational excellence, we’d love to hear from you. Apply now.
Digital / Business Operations Manager - Luxury Watches Enthusiast / Experience in London employer: RecruitmentRevolution.com
Liftec Express is an exceptional employer, offering a dynamic work environment in Dartford where innovation meets opportunity. With a strong focus on employee development, we provide comprehensive training and clear pathways for career progression, alongside a competitive salary and benefits package. Join us to be part of a collaborative team that values leadership and communication, ensuring your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Digital / Business Operations Manager - Luxury Watches Enthusiast / Experience in London
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We think you need these skills to ace Digital / Business Operations Manager - Luxury Watches Enthusiast / Experience in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at RecruitmentRevolution.com, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at RecruitmentRevolution.com
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
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✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with RecruitmentRevolution.com’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
