At a Glance
- Tasks: Lead TrustMark through transformation, driving growth and consumer protection.
- Company: Join a purpose-driven national organisation with significant industry influence.
- Benefits: Competitive salary, executive benefits, and the chance to make a real impact.
- Other info: Opportunity to create a lasting legacy while inspiring a high-performing team.
- Why this job: Shape the future of trust and quality in the UK built environment.
- Qualifications: Proven leadership experience in complex environments and strong stakeholder management skills.
Lead TrustMark Through a Critical Next Chapter
Strategic Leadership Commercial Resilience Transformation Stakeholder Confidence Entrepreneurial & Commercially Astute
Are you ready to lead a purpose-driven national organisation through its next phase of growth, transformation and industry influence?
Do you combine commercial acumen with a genuine commitment to consumer protection, quality standards and long‑term societal impact?
Can you inspire and empower senior leaders and colleagues, influence stakeholders at the highest levels, demonstrate an entrepreneurial approach, and balance public‑interest objectives with commercial sustainability?
TrustMark is seeking an exceptional Chief Executive Officer to lead the organisation through a period of change, challenge and renewed focus.
This high‑profile role calls for a commercially astute, credible and resilient leader who can balance public‑interest responsibilities with commercial sustainability, strengthen organisational confidence and engage effectively with colleagues, partners, industry and government stakeholders.
Role at a Glance
- Role: Chief Executive Officer
- Location: Basingstoke – regular office presence required
- Salary: £150,000 – £160,000
- Benefits: Executive Benefits Package, discretionary bonus and car allowance
- Reporting to: Board of Directors
- Direct Reports: 3
- Organisation Size: c.80 employees
- Sector: Quality Assurance, Consumer Protection, Home Improvement, Retrofit, Built Environment
- Organisation: National Not‑for‑Profit Distribution Organisation
- Culture: Purpose‑Driven, Collaborative, Commercially Minded, Forward Thinking, Transformational
About TrustMark
TrustMark is the only UK Government‑endorsed quality scheme for home improvements ranging from kitchen and bathroom installations through to energy efficiency and low carbon measures and most things in‑between. As a not‑for‑profit organisation, TrustMark exists to drive quality, confidence and consumer protection across the industry while supporting the long‑term development of a safer, more sustainable built environment.
Operating at the intersection of government, industry and consumers, TrustMark helps strengthen standards, improve trust and create positive outcomes across the home improvement, construction, energy efficiency and retrofit sectors. As the UK continues to focus on housing quality, energy efficiency, consumer protection and retrofit delivery, TrustMark has a significant opportunity to strengthen its role as a trusted national scheme and industry partner.
We are now seeking a visionary, commercially minded and people‑focused CEO to lead TrustMark forward, ensuring the organisation continues to deliver on its public‑interest mission while building a resilient and financially sustainable future.
What You'll Be Responsible For
- Strategic Leadership and Direction – lead TrustMark’s strategic evolution, working closely with the Board to shape a clear, ambitious and commercially sustainable future.
- Commercial Growth and Financial Sustainability – drive the commercial agenda, strengthening TrustMark’s financial position while protecting its purpose and credibility.
- Executive Leadership and Culture – bring visible, energising leadership to the organisation, creating momentum and confidence through change.
- Governance, Board Engagement and Risk – work effectively with an influential Board, combining strong executive leadership with sound governance and judgement.
- External Leadership and Stakeholder Influence – act as TrustMark’s principal ambassador, strengthening its voice, influence and reputation across the sector.
About You
You will be a commercially astute, purpose‑driven and transformational executive leader with the confidence, credibility and judgement to lead TrustMark through a significant period of change. You may come from construction, retrofit, energy efficiency, home improvement, the wider built environment or another regulated, consumer‑focused sector. Experience from financial services or another highly regulated environment may also be relevant, particularly where it has involved consumer protection, risk, compliance, digital platforms or public trust. You will be entrepreneurial, practical and solutions‑focused, with the ability to operate in a fluid policy and commercial environment. You will be comfortable with ambiguity, able to make decisions at pace and capable of balancing opportunity with appropriate governance and risk management. Just as importantly, you will be a visible and people‑focused leader who can generate energy, build confidence and bring people with you. Naturally, while we’d be keen to speak to candidates from construction, retrofit, energy, home improvement, or the wider built environment sector, we’re also excited to hear from leaders across all sectors.
What You'll Bring – Essential
- Proven CEO, MD or Executive leadership experience within a complex, multi‑stakeholder environment
- A strong track record of leading transformation, growth and organisational change
- Commercially astute, with experience creating new revenue streams, partnerships or market opportunities
- Strong strategic, financial and operational leadership capabilityExperience working with influential boards and navigating complex governance environments
- An engaging leader who builds high‑performing teams and drives accountability
- Exceptional stakeholder management, communication and influencing skills
- Resilient, adaptable and comfortable operating in fast‑moving, evolving environments
- High levels of integrity, credibility and sound judgement
Leadership Style
- Visionary, commercially minded and entrepreneurial
- Confident, credible and able to inspire trust at every level
- A practical problem‑solver who thrives in ambiguity and change
- Visible, engaging and people‑focused
- Comfortable challenging constructively and driving transformation
- Passionate about developing talent and building organisational capability
- Motivated by purpose, impact and the opportunity to leave a lasting legacy
Why Join TrustMark?
- Shape the future of trust, quality and consumer protection across the UK built environment
- Lead an organisation with significant influence across government, industry and regulatory stakeholders
- Capitalise on major opportunities in retrofit, energy efficiency and home improvement
- Drive commercial growth, digital transformation and long‑term organisational sustainability
- Unlock the strategic value of unique data assets and emerging technologies
- Build and inspire a high‑performing team through a period of ambitious change
- Create a lasting legacy in an organisation with genuine national impact
This is an exceptional opportunity for a visionary and commercially minded leader seeking a role where purpose and performance go hand in hand. If you have the leadership presence, commercial acumen and ambition to shape TrustMark’s next chapter, we’d love to hear from you.
#J-18808-LjbffrChief Executive Officer - TrustMark in London employer: RecruitmentRevolution.com
Liftec Express is an exceptional employer, offering a dynamic work environment in Dartford where innovation meets opportunity. With a strong focus on employee development, we provide comprehensive training and clear pathways for career progression, alongside a competitive salary and benefits package. Join us to be part of a collaborative team that values leadership and communication, ensuring your contributions are recognised and rewarded.
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