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For Companies At a Glance
- Tasks: Engage with customers, solve problems, and showcase innovative legal tech solutions.
- Company: Join a fast-growing global SaaS company transforming law firm operations.
- Benefits: Flexible working, unlimited leave, competitive salary, and great perks.
- Why this job: Make a real impact in the legal industry while developing your technical skills.
- Qualifications: Experience in sales engineering or technical pre-sales; knowledge of the legal industry is a plus.
- Other info: Dynamic team culture with excellent training and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Ready to bring your technical expertise to a role where every conversation, every demo, and every solution truly makes an impact? At Actionstep, we are looking for a Pre-Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success. This is your chance to join a fast-growing global SaaS company that is reshaping how midsize law firms run their businesses. If you are excited by problem-solving, energised by collaboration, and motivated by the opportunity to help customers unlock the full power of innovative legal tech, we would love to meet you.
The Role at a Glance:
- Pre-Sales Customer Solutions Engineer
- Hybrid - London (Kings Cross) with travel to client sites as required
- Competitive Salary and Bonus possibilities
- Plus Great Benefits & Perks
Company: Comprehensive legal business management platform for midsize law firms.
Pedigree: Fast growing, dynamic SaaS business with a global customer base and team.
Team: Sales Team
Your Background / Skills:
- Experience in sales engineering or technical pre-sales.
- Knowledge of the legal industry.
- Experience with Salesforce CRM.
Who we are: Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. The Sales Team plays a crucial role in forging strong customer and partner relationships that drive our business goals. We create a powerful first impression of Actionstep - one that truly reflects our product and value. We clearly communicate how Actionstep empowers law firms to succeed by giving them the time and freedom to focus on what they do best: being lawyers. We continuously sharpen our sales methodology and capabilities to ensure a high-performing, future-ready sales function.
The Pre-Sales Customer Solutions Engineer Role:
The Pre-Sales Customer Solutions Engineer is a powerhouse player within our Sales Team - where technical mastery meets real-world impact. In this role, you will dive deep into customer challenges, translate complex ideas into clear, compelling solutions, and shape the future success of every firm you engage with. You will blend problem-solving prowess with technical expertise to showcase the full potential of Actionstep, partnering closely with Sales to craft unforgettable demos, build confidence, and drive meaningful adoption. This is a high-impact position where your insights, creativity, and communication skills directly influence customer success and fuel company growth.
About You:
Key Strengths:- Excellent communicator with customers and internal teams; confident saying no when needed.
- Strong relationship builder - personable, empathetic, and able to understand customer needs.
- Curious and eager to learn; stays current with technology and industry trends.
- Proactive problem solver.
- Technically confident and quick to learn new technologies.
Essential
- Bachelor's degree (or equivalent) in a relevant field, or equivalent experience.
- Proven experience in sales engineering or technical pre-sales within tech.
- Strong communication and presentation skills; able to explain complex accounting concepts to all audiences.
- Strategic thinker with strong problem-solving abilities.
- Willingness to travel for on-site customer work.
- Comfortable using Office 365.
Desirable
- Experience with (url removed).
- Knowledge or exposure to the legal industry.
- Able to work independently and as part of a team.
- Strong multitasking and workload management skills.
- Effective time-management practices.
- Excellent communication and interpersonal skills.
- Team-oriented and collaborative mindset.
What we offer in return:
- Further develop and grow your sales technique with the support and sponsorship of your sales leadership.
- Flexible working.
- Unlimited leave.
- Competitive salary and bonus possibilities.
- Pension contributions.
- Private medical, dental and life insurance.
- Socials, lunches and team-building events.
- Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap.
- Relaxed and friendly team who genuinely care about and trust one another.
- Fantastic training and development opportunities.
If you are ready to elevate your career, deepen your technical impact, and join a team that values curiosity, collaboration, and growth, we want to hear from you. Actionstep is the place to do your best work - supported, empowered, and surrounded by people who genuinely care. Don’t wait to take the next step. Apply now and help us build the future of legal practice management.
Legal Tech Pre-Sales / Customer Solutions Consultant - Global SaaS. Remote employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Tech Pre-Sales / Customer Solutions Consultant - Global SaaS. Remote
✨Tip Number 1
Get to know the company inside out! Research Actionstep's products, values, and recent news. This way, when you chat with us, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your demo skills! Since this role is all about showcasing solutions, try running through a mock demo with a friend or in front of a mirror. The more comfortable you are, the better you'll connect with potential clients.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for nailing the interview process. Plus, it shows you're genuinely interested in joining our team!
✨Tip Number 4
Don’t forget to follow up! After your interviews, shoot a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression on us at Actionstep.
We think you need these skills to ace Legal Tech Pre-Sales / Customer Solutions Consultant - Global SaaS. Remote
Some tips for your application 🫡
Show Your Technical Expertise: Make sure to highlight your technical skills and experience in your application. We want to see how you can bring your knowledge of legal tech and sales engineering to the table, so don’t hold back!
Tailor Your Application: Take a moment to customise your CV and cover letter for this role. Mention specific experiences that align with what we’re looking for, especially around problem-solving and customer success.
Be Personable and Engaging: We love a good communicator! Use your application to showcase your personality and how you build relationships. Remember, we’re looking for someone who can connect with customers and internal teams alike.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on your knowledge of SaaS products, especially those related to legal tech. Be ready to discuss how these technologies can solve customer problems and improve their operations.
✨Showcase Your Communication Skills
As a Pre-Sales Customer Solutions Engineer, your ability to communicate complex ideas clearly is crucial. Practice explaining technical concepts in simple terms. Use examples from your past experiences to demonstrate how you've successfully communicated with clients or internal teams.
✨Prepare for Problem-Solving Scenarios
Expect to face hypothetical scenarios during the interview. Prepare by thinking through common challenges law firms might encounter and how you would address them using Actionstep’s solutions. This will show your proactive problem-solving skills and your understanding of the industry.
✨Research the Company Culture
Familiarise yourself with Actionstep’s values and culture. Understand their approach to customer success and collaboration. During the interview, align your answers with their ethos, showing that you’re not just a fit for the role but also for the team.
