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For Companies At a Glance
- Tasks: Lead a dynamic customer service team and ensure top-notch support in a fast-paced environment.
- Company: Join Liftec Express, a leading independent provider in the lift and escalator industry.
- Benefits: Enjoy a competitive salary and an extensive benefits package.
- Other info: Be part of a pioneering company with exciting growth opportunities.
- Why this job: Make a real impact on customer satisfaction and team performance in a growing company.
- Qualifications: Experience in service roles and strong leadership skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Customer Focus. Team Leadership. Service Excellence.
Are you an experienced ServiceDesk or service professional ready to step into a leadership role within a fast-paced engineering services environment? Liftec Express, a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK, is continuing to strengthen its service operations during an exciting phase of growth and performance improvement.
We are now seeking a Customer ServiceDesk Team Lead to take ownership of our Helpdesk function, providing leadership, escalation support and driving high-quality customer service across a busy and dynamic operation. This is a pivotal role where your leadership, organisation and customer focus will directly influence team performance, customer satisfaction and operational efficiency.
The Role at a Glance:
- Customer ServiceDesk Team Lead
- Dartford, Onsite
- Competitive Salary Plus Extensive Benefits Package
Reporting to: Delivery Support Manager
Company: Pioneer of the British lift industry. Formerly part of global brand Otis - Private Equity-backed by R Capital since 2025. An independent service provider specialising in the supply, installation, maintenance, repair and modernisation of all types of lift equipment.
Pedigree: Clients include national retail chains, major hospitals, large FM providers and MOD sites.
Customer Service Team Lead - Engineering, Building Services in Kent employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Lead - Engineering, Building Services in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the engineering and customer service sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by researching Liftec Express and their services. Show them you’re not just another candidate; demonstrate your understanding of their operations and how your leadership skills can enhance their customer service.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to team leadership and customer focus. We want you to feel confident and ready to showcase your experience in driving service excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Liftec Express team.
We think you need these skills to ace Customer Service Team Lead - Engineering, Building Services in Kent
Some tips for your application 🫡
Show Your Customer Focus: Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction in your previous roles. Use specific examples that demonstrate your commitment to service excellence.
Demonstrate Leadership Skills: As a potential Team Lead, it's crucial to showcase your leadership abilities. Share instances where you've led a team or project, and explain how you motivated others to achieve their goals. We love seeing candidates who can inspire and drive performance!
Tailor Your Application: Don't just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate when applicants align their skills and experiences with what we're looking for in a Customer ServiceDesk Team Lead.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive and keen to join our team!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Customer Service Fundamentals
Before the interview, brush up on key customer service principles. Understand how to handle difficult situations and maintain a positive attitude. Be ready to share examples from your past experiences that highlight your customer focus and problem-solving skills.
✨Showcase Your Leadership Skills
As a potential Team Lead, it's crucial to demonstrate your leadership abilities. Prepare to discuss your experience in managing teams, resolving conflicts, and motivating others. Think of specific instances where you successfully led a team to achieve high-quality service outcomes.
✨Familiarise Yourself with the Company
Research Liftec Express and its services thoroughly. Understand their position in the lift and escalator industry, their client base, and recent developments. This knowledge will help you tailor your responses and show genuine interest in the company during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your decision-making and customer service skills. Practice responding to hypothetical situations related to team management and customer interactions. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.