Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead customer service operations and ensure top-notch customer satisfaction.
- Company: A leading ERP SaaS provider in the UK with a focus on innovation.
- Benefits: Competitive salary, bonus, and hybrid working model.
- Why this job: Shape customer experience in a growing company and make a real impact.
- Qualifications: Experience in customer support and team leadership.
- Other info: Permanent role with opportunities for career advancement.
The predicted salary is between 54000 - 58000 £ per year.
A leading ERP SaaS provider based in the United Kingdom is seeking a Service Delivery / Customer Support Manager to lead their customer service and support operations. The ideal candidate will own customer experience and service standards while leading a dedicated team to ensure customer satisfaction and retention. With a salary range of £54,000 – £58,000 plus a bonus, this permanent, hybrid role offers an opportunity to shape service operations in a growing company.
Head of Customer Success & Service Delivery - ERP SaaS employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Success & Service Delivery - ERP SaaS
✨Tip Number 1
Network like a pro! Reach out to people in the ERP SaaS space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company’s customer success strategies. We want to see how you can contribute to their goals, so come armed with ideas on enhancing customer experience and service delivery.
✨Tip Number 3
Showcase your leadership skills! When discussing your past experiences, highlight how you've led teams to improve customer satisfaction. We love to see candidates who can inspire and motivate others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to make an impact in customer success.
We think you need these skills to ace Head of Customer Success & Service Delivery - ERP SaaS
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in customer success and service delivery, especially in the ERP SaaS space. We want to see how you can lead a team and enhance customer satisfaction!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how your skills align with our mission. Be sure to mention any relevant achievements that demonstrate your ability to improve service standards.
Showcase Your Leadership Skills: As we're looking for someone to lead a dedicated team, make sure to highlight your leadership experience. Share examples of how you've motivated teams and improved customer experiences in previous roles. We love seeing real-life impacts!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Stuff
Make sure you understand the ERP SaaS landscape inside out. Familiarise yourself with the company's products, their customer base, and any recent developments in the industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Head of Customer Success & Service Delivery, you'll need to demonstrate your ability to lead a team effectively. Prepare examples from your past experiences where you've successfully managed teams, improved service standards, or enhanced customer satisfaction. Be ready to discuss your leadership style and how it aligns with the company's values.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and customer service approach. Think about challenging situations you've encountered in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's future plans, team dynamics, and how success is measured in the role. This shows that you're not just interested in the position but also in contributing to the company's growth.
