At a Glance
- Tasks: Lead operations in a fast-paced luxury watch trading business and optimise systems.
- Company: Exciting luxury watch trading business with a passion for excellence.
- Benefits: Competitive salary, performance bonuses, team events, and industry experiences.
- Other info: Opportunity to build operational systems from the ground up in a close-knit team.
- Why this job: Join a dynamic team and make a real impact in the luxury watch market.
- Qualifications: Experience in operations, systems improvement, and a passion for luxury watches.
The predicted salary is between 42000 - 46000 £ per year.
Systems & Scalability - Luxury Timepieces - Operational Leadership - AI, Automation Transformation
Rare watches. Scaling energy. Luxury standards.
Ready to step into a hands-on operational leadership role inside one of the UK’s most exciting luxury watch trading businesses?
We’re looking for a highly organised, systems-driven operator to help scale a fast-growing business specialising in rare and luxury Swiss timepieces including Rolex, Patek Philippe, Audemars Piguet, Richard Mille, FP Journe and more.
This is a rare opportunity for someone who genuinely lives and breathes watches and understands that behind every exceptional luxury business sits exceptional operational discipline.
You’ll join a close-knit, ambitious team operating with start-up energy, high standards and a genuine passion for excellence, detail and growth.
If you’re the kind of person who can’t leave a broken system unfixed, thrives on accountability and takes genuine pride in making things run flawlessly, this role could genuinely become the best career move you’ve ever made.
The Role at a Glance:
- Digital/Business Operations Manager
- Hatton Garden, London
- £42,000 - £46,000 Base Salary
- Up to £60,000 OTE (Based on KPI, Performance & Growth Bonuses)
- Plus Work Trips, Team Events, Industry Experiences & More
- Full Time - Permanent
Company: Fast-scaling luxury watch trading business
Sector: Luxury Timepieces | High-End Trading | Swiss Watches
Culture: Entrepreneurial | Detail-Obsessed | High-Performance | Work Hard, Play Hard
Your Background / Skills: Operations, Systems Improvement, SOPs, CRM, Team Accountability, Luxury Goods, Process Improvement, SME Operations, AI & Automation, KPI Management
Tech Stack: Asana, HubSpot, Manage Luxury, Missive, AI Tools & Automation Platforms
Who we are:
We buy and sell some of the world’s rarest and most desirable luxury timepieces. From Rolex and Patek Philippe through to Audemars Piguet, Richard Mille and FP Journe, we operate within one of the most exciting and fast-moving sectors in luxury goods.
But this isn’t a traditional luxury business. We combine scaling energy with luxury brand standards. The business is scaling rapidly, the ambitions are huge, and the team is built around people who genuinely care about excellence, accountability and building something meaningful together.
We’re small, agile and obsessed with doing things properly. Everyone owns their work. Everyone contributes. Everyone helps build the business.
Ready to help scale something exceptional?
The Opportunity:
This is a hands-on Operations Manager role where you’ll own the operational engine of the business while helping translate the founder’s vision into structured team execution. This is not a traditional customer service or corporate operations role. This role sits at the centre of buying, selling, operational coordination, systems management and team accountability across a fast-moving luxury trading environment. You’ll help ensure the business runs smoothly, efficiently and professionally while continuously identifying opportunities to improve systems, workflows and productivity.
There is currently no large operational team beneath you. This is a role for someone who executes as well as oversees, takes ownership naturally and enjoys building operational structure from the ground up. The right person will bring maturity, calm communication, operational confidence and a genuine passion for watches and luxury craftsmanship.
What your day might look like:
- Owning and optimising operational systems across the business
- Building, documenting and continuously improving SOPs and workflows
- Managing operational processes across stock, listings, invoicing and compliance
- Translating founder strategy into clear operational execution for the wider team
- Holding team accountability around KPIs, deadlines and delivery standards
- Supporting operational reporting and business visibility for leadership
- Identifying inefficiencies and implementing process improvements
- Driving productivity gains through systems, automation and AI-enabled workflows
- Supporting CRM management, marketing operations and client interaction processes
- Managing operational detail and ensuring nothing falls through the cracks
- Helping scale operational infrastructure as the business grows
- Working closely with leadership to support growth initiatives and commercial execution
About You:
- Proven experience within a start-up, SME or scaling business environment
- Demonstrable experience building or improving systems and operational processes
- Genuine passion for luxury watches and timepieces - jewellery experience is a bonus
- Highly organised, process-driven and detail obsessed
- Calm, composed and confident under pressure
- Strong communication skills with the ability to align teams around execution
- Experience managing team accountability and operational performance
- Comfortable operating hands-on within fast-paced businesses
- Experienced in AI and automation
- Experience using Marketing Automation & CRM systems such as HubSpot (we need someone who can drive new business through smarter systems)
- Commercially aware with strong common sense and operational judgement
- Professional, discreet and mature approach suited to luxury clientele and environments
- Comfortable working flexibly when needed inside a high-growth business
Non-Negotiables:
- Obsessed by systems and efficiency - you must be able to demonstrate a system or process you personally built or improved
- Genuine enthusiasm for watches and luxury timepieces
- Start-up or SME experience where you helped create structure rather than inherit it
- Strong ownership mentality and accountability
- Clean DBS record required
Who this role is NOT for:
- Someone who only thrives inside large corporate structures
- People who see execution or admin as “beneath them”
- Anyone unable to work hands-on when the business needs it
- Someone who views watches as simply another product category
Why Join?
- Rare opportunity to join a scaling luxury watch business at an exciting growth stage
- Work inside one of the world’s most passionate luxury product industries
- Genuine operational ownership and influence
- High-autonomy role with visible impact
- Strong earning potential linked to growth and performance
- Close-knit, ambitious and energetic team culture
- Opportunity to help build operational systems from the ground up
- Work alongside people genuinely obsessed with excellence and watches
This is more than an operations role. It’s an opportunity to help build a business that aims to become a recognised leader within the global luxury watch market.
If you genuinely love watches, thrive in fast-moving environments and take pride in building operational excellence, we’d love to hear from you.
Apply now.
Digital / Business Operations Manager - Luxury Watches Enthusiast / Experience in Hatton employer: RecruitmentRevolution.com
Liftec Express is an exceptional employer, offering a dynamic work environment in Dartford where innovation meets opportunity. With a strong focus on employee development, we provide comprehensive training and clear pathways for career progression, alongside a competitive salary and benefits package. Join us to be part of a collaborative team that values leadership and communication, ensuring your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Digital / Business Operations Manager - Luxury Watches Enthusiast / Experience in Hatton
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Digital / Business Operations Manager - Luxury Watches Enthusiast / Experience at RecruitmentRevolution.com!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like RecruitmentRevolution.com or be willing to refer you for that Digital / Business Operations Manager - Luxury Watches Enthusiast / Experience position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from RecruitmentRevolution.com who’s on the lookout for their next Digital / Business Operations Manager - Luxury Watches Enthusiast / Experience star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Digital / Business Operations Manager - Luxury Watches Enthusiast / Experience role at RecruitmentRevolution.com!
We think you need these skills to ace Digital / Business Operations Manager - Luxury Watches Enthusiast / Experience in Hatton
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at RecruitmentRevolution.com. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at RecruitmentRevolution.com
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at RecruitmentRevolution.com. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
