Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Senior IT Support Engineer, solving tech problems and supporting clients.
- Company: Active IT, a growing consultancy with a flexible and bespoke approach.
- Benefits: Earn £38,000 - £40,000, enjoy 20 days holiday plus your birthday off, and a pension scheme.
- Other info: Join a friendly team with ongoing training and excellent career growth opportunities.
- Why this job: Make a real impact in tech while working with modern technologies across various locations.
- Qualifications: 5+ years of customer-facing experience and strong technical skills required.
The Role at a Glance: Senior IT Support Engineer based in Windsor or East Berkshire with travel across Berkshire, Hampshire, Surrey & West London. Salary: £38,000 - £40,000 plus benefits including 20 days holiday + public holidays + birthday off, pension scheme, and generous mileage allowance.
About Us: Active IT is a growing IT consultancy providing managed services and project delivery to SMEs and preparatory schools across the South East. We pride ourselves on a flexible, bespoke approach, working closely with each client to design and deliver the right technical solution for their business. With over twenty years of experience behind us, we combine the responsiveness of a small team with the depth of a mature consultancy.
The Opportunity: We are looking for an experienced and motivated Senior IT Support Engineer to join our technical delivery team. You will represent Active IT on site at client locations across Berkshire, Hampshire, Surrey and West London, as well as supporting in-house and remote project work from our Windsor head office. This is a varied role that will suit someone who enjoys problem solving, building relationships with clients, and working across a broad range of modern technologies. You will be exposed to everything from day-to-day support and infrastructure projects through to cyber security, cloud migrations and network deployments.
What We Are Looking For: You will need to demonstrate strong technical ability alongside excellent communication and customer service skills. The ideal candidate will be based in or around East Berkshire. A full UK driving licence and your own transport are essential, as you will be travelling to client sites regularly. A generous mileage allowance is paid for all business travel. All successful candidates will be required to pass an Enhanced DBS check. We are looking for someone with at least five years of customer-facing experience and a minimum of two years in a commercial IT support or projects role. A degree or relevant technical qualification is preferred, and recent Microsoft certifications will be highly regarded.
Required Technical Skills:
- Windows Server 2019, 2022 and 2025
- Microsoft 365 advanced administration, including Exchange Online, SharePoint and Teams
- Mobile device management, including Microsoft Intune and Endpoint Manager
- Microsoft Entra ID (formerly Azure AD), Conditional Access and MFA
- Active Directory, Group Policy and hybrid identity
- Hyper V and VMware virtualisation
- Windows, macOS and iPadOS desktop and device support
- DNS and DHCP
- Networking fundamentals: firewalls, routing, NAT, VLANs and switching
- Wi-Fi technologies, including UniFi or equivalent enterprise platforms
- Firewall management, ideally SonicWall or similar
- VPN technologies, including SSL and site to site
- PC and laptop hardware diagnostics and build
Desirable Skills:
- Jamf Pro or Jamf School for Apple device management
- Microsoft Azure infrastructure and administration
- Apple Business Manager and Apple School Manager
- Google Workspace and Chrome device management
- DNS filtering platforms such as DNSFilter or Cisco Umbrella
- Backup and disaster recovery solutions, including Datto, Veeam or Microsoft 365 backup
- Cyber Essentials and Cyber Essentials Plus experience
- Safeguarding technologies used in education, such as Senso or Classroom Cloud
- VoIP and cloud telephony platforms
Qualifications: Any of the following would be an advantage:
- Degree level IT qualification or equivalent demonstrable industry experience
- Microsoft 365 Certified: Modern Desktop Administrator, Endpoint Administrator or Identity and Access Administrator
- Microsoft Azure Fundamentals (AZ 900) or Administrator (AZ 104)
- Jamf Certified Associate or Jamf Certified Tech
- CompTIA Network+ or Security+
General Requirements:
- Two or more years in a client-facing, hands-on technical role
- Excellent verbal and written communication skills
- Positive, can-do attitude with the confidence to engage stakeholders at all levels
- Genuine passion for IT and technology
- Five or more GCSEs including English
- Smart, professional appearance
The Package:
- £38,000 to £40,000 per annum, depending on experience
- Contributory pension scheme
- Generous mileage allowance for business travel
- 20 days annual leave plus UK public holidays
- Your birthday off as an additional day of leave
- Ongoing training and certification support
- Friendly, collaborative team environment
Apply today and be part of a team using technology to drive real-world sustainability impact.
Senior IT Support Engineer - Berkshire in Eton employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer - Berkshire in Eton
✨Tip Number 1
Network like a pro! Attend local tech meetups or industry events in Berkshire. It's a great way to meet potential employers and get your name out there. Plus, you never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a personal project or contribute to open-source work that showcases your technical abilities. This not only boosts your portfolio but also gives you something tangible to discuss during interviews.
✨Tip Number 3
Prepare for those tricky interview questions! Research common IT support scenarios and think about how you'd handle them. Practising your responses can help you feel more confident and ready to impress.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are genuinely interested in joining our team. Plus, it shows you're proactive and keen to be part of what we do at Active IT.
We think you need these skills to ace Senior IT Support Engineer - Berkshire in Eton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your relevant experience, especially in customer-facing roles and technical skills that match what we're looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your skills can benefit us at Active IT. Be genuine and let your personality come through.
Showcase Your Technical Skills: We want to see your technical prowess! Make sure to list your certifications and experience with the required technologies, like Windows Server and Microsoft 365, clearly in your application.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can't wait to hear from you!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Tech Inside Out
Make sure you brush up on all the technical skills listed in the job description. Be ready to discuss your experience with Windows Server, Microsoft 365, and any other relevant technologies. Prepare examples of how you've used these skills in past roles to solve problems or improve processes.
✨Show Off Your Customer Service Skills
Since this role involves client interaction, be prepared to share specific examples of how you've provided excellent customer service in previous positions. Highlight your ability to communicate complex technical issues in a way that clients can understand, and demonstrate your problem-solving approach.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting skills and decision-making process. Think about common IT issues you've faced and how you resolved them. Practising these scenarios will help you articulate your thought process clearly during the interview.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional appearance, as you'll be representing the company at client sites. A positive attitude and a confident demeanour will go a long way in making a good impression on your interviewers.