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For Companies At a Glance
- Tasks: Support sales and enhance customer experience at our Toyota dealership.
- Company: Join Parks Motor Group, Scotland's leading independent motor group since 1971.
- Benefits: Enjoy competitive salary, up to 30 days holiday, and discounts on cars.
- Why this job: Be part of a passionate team focused on exceeding customer expectations and delivering top-notch service.
- Qualifications: Experience in administration or sales support; customer-first mindset; full UK driving license required.
- Other info: Receive full manufacturer training and opportunities for personal development.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Ready to join the largest car company in the world?
An exciting opportunity has just opened! Parks Motor Group is looking for a Dealership Sales Support / Customer Experience Executive to join our Toyota team based in Carlisle.
Role info:
Dealership Sales Support / Customer Experience
Carlisle
Competitive Market Salary and Bonus
Full-time Permanent
Plus Up to 30 Days Holiday, Company Vehicle, Full Manufacturer Product Training, Attractive Discounts When Purchasing New and Used Cars, Contributory Pension Scheme, and More…
About us:
As one of the leading Toyota Centre's in the UK we are passionate about ensuring our customers are always put first – every day, everywhere.
Established in 1971, Park's is a private family-owned business, which takes great pride in being Scotland's leading independent motor Group. Our aim is to grow our business by continually exceeding customer expectations and delivering unparalleled levels of service.
Combined with Park's of Hamilton luxury coaches, we are proud to operate a strong portfolio of 29 of the UK's leading car brands across 67 franchised outlets throughout Scotland and England.
The Dealership Sales Support / Customer Experience role:
Park's Carlisle is looking for a Dealership Sales Support / Customer Experience Executive to work closely with the Business Centre and wider team, ensuring Customer Experience is maximised at point of vehicle handover, during experiential events and ride and drive days. Moving and organising vehicles to ensure an efficient logistical operation and site accessibility is another key responsibility.
One Toyota Fleet aims to deliver a one stop shop for all our Business Customers' needs, via multiple channels to market. We maximise Customer and Vehicle Lifetime Value opportunities across leasing, ownership, mobility and insurance products and services.
In line with our Talent Enablement culture, we will give you ownership and encourage you to deliver outcomes that lie outside of the remit of this Job Profile. We do this to give you extra experience, to stretch and develop you within your role, enabling you to be the best you can be.
You will be responsible for:
+ SLA performance via the Direct Supply programme
+ Customer experience from point of order through to delivery
+ Pipeline management of the Business Centre order bank
+ Logistics and vehicle preparation
+ Customer Relationships
What we are looking for:
+ Experience working within an administration or sales support function
+ Customer handling experience with a customer 1st approach
+ Previous Automotive experience preferable, but not essential
+ A full UK driving licence
+ Eligibility to work in the UK
+ Flexible to work hours required to carry out the role effectively and take on infrequent travel for work and training purposes
+ High standards of verbal and written communication
+ Good level of general education – at least National 5s in English and Maths and ideally Highers (or equivalent)
+ Good IT skills, (MS Word, PowerPoint and Excel) and social media skills
+ Interests that support your work life balance
What's on Offer:
+ Competitive Salary and Bonus Scheme
+ Training and on-going development with the Award-Winning Toyota Academy
+ 5 day working week
+ 30 days holiday
+ You will be provided with a company vehicle if aged 21+
+ Full manufacturer accredited training including fully funded travel
+ BEN Automotive Assistance Program
+ Discounted Servicing for you and your family
+ Contributory Pension Scheme
+ Refer a friend scheme earning £1000+ a year
+ Attractive discounts when purchasing new and used cars
+ Subsidised car leasing scheme accessible to you and your family
Ready to join the largest car company in the world?
Since Toyota's foundation, we have acted in accordance with our Guiding Principles to produce reliable vehicles and the sustainable development of society through ever-changing innovation and the provision of high-quality products and services.
Toyota will lead the future mobility society, enriching lives around the world with the safest and most responsible ways of moving people. Through our commitment to quality, ceaseless innovation, and respect for the planet, we strive to exceed expectations and be rewarded with a smile.
We will meet challenging goals by engaging the talent and passion of people who believe there is always a better way.
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team.
Application notice… We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
JBRP1_UKTJ
Dealership Sales Support / Customer Experience. Toyota employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dealership Sales Support / Customer Experience. Toyota
✨Tip Number 1
Familiarize yourself with Toyota's Guiding Principles and values. Understanding their commitment to quality and customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Highlight any previous experience in customer service or sales support roles. Be ready to share specific examples of how you've enhanced customer experiences in the past, as this is a key focus for the role.
✨Tip Number 3
Demonstrate your logistical skills by discussing any relevant experience you have in managing operations or coordinating events. This will show that you can handle the responsibilities of vehicle preparation and site accessibility.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to adapt to varying work hours and travel requirements. This shows that you're committed to meeting the needs of the role and the team.
We think you need these skills to ace Dealership Sales Support / Customer Experience. Toyota
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Dealership Sales Support / Customer Experience position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in sales support or customer service roles. Mention specific examples where you demonstrated a customer-first approach, as this is crucial for the role.
Showcase Communication Skills: Since high standards of verbal and written communication are essential, provide examples of how you've effectively communicated with customers or team members in past roles. This could include handling inquiries, resolving issues, or providing information.
Express Enthusiasm for Toyota: Convey your passion for the automotive industry and specifically for Toyota. Mention any relevant knowledge about the brand or its values, and express why you want to be part of their team.
How to prepare for a job interview at RecruitmentRevolution.com
✨Show Your Customer-Centric Approach
Since the role emphasizes a customer-first approach, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to exceed customer expectations and create positive experiences.
✨Demonstrate Your Organizational Skills
The position involves logistics and vehicle preparation, so it's crucial to showcase your organizational skills. Discuss any relevant experience you have in managing multiple tasks or projects simultaneously, and how you ensure efficiency in your work.
✨Familiarize Yourself with Toyota's Values
Understanding Toyota's guiding principles and commitment to quality will set you apart. Research the company's history and values, and be ready to discuss how they align with your own work ethic and professional goals.
✨Prepare for Technical Questions
Given the need for good IT skills, brush up on your knowledge of MS Word, PowerPoint, and Excel. Be ready to answer questions about how you've used these tools in previous roles, and consider preparing a brief demonstration if applicable.
