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For Companies At a Glance
- Tasks: Lead a team of Service Engineers to ensure operational excellence and outstanding customer experience.
- Company: Join Liftec Express, a respected name in the UK lift and escalator services sector.
- Benefits: Enjoy a competitive salary, extensive benefits, and a supportive work environment.
- Why this job: Make a real impact in a fast-paced engineering services business with ambitious growth plans.
- Qualifications: Experience in service management or operations leadership within engineering or field-service environments.
- Other info: Shape team culture and drive safety and operational excellence in a dynamic setting.
The predicted salary is between 45000 - 60000 £ per year.
Operational Leadership. Customer Excellence. Engineering Services Environment.
Are you an experienced Service Delivery Manager ready to lead from the front within a high-performing, Private Equity-backed engineering services business? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is entering an exciting phase of performance acceleration and value creation.
We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring operational excellence, outstanding customer experience, and a strong safety culture. This is a hands-on leadership role within a fast-paced SME environment where your impact will be seen daily in service performance, team engagement and customer satisfaction.
The Role at a Glance:
- Dartford Region (c1 hour radius) Hybrid / Office and 2/3 days onsite
- £54,000 - £60,000 Plus Extensive Benefits Package + Car Allowance
- Core hours: Onsite 08:00-17:00, with one hour for lunch
- Reporting to: Service Director
Your Background:
- Service management or operations leadership within engineering, lift, construction or field-service environments
Skills:
- Team leadership
- Customer management
- Operational performance
- EH&S compliance
Who we are:
Liftec Express is a well-established, highly respected name in the UK lift and escalator services sector. Previously part of OTIS, the world's leading manufacturer and service provider of elevators, escalators, and moving walkways - the business is now owned by R-Capital and with greater agility as a standalone company is gearing for rapid growth.
Ready for your next adventure? Reporting to the Service Director, you will lead the Service Engineers with full responsibility for EH&S, resource allocation, operational delivery and customer experience. You will manage the day-to-day running of the service department, covering planned maintenance, call-outs and minor repairs, ensuring SLAs and performance targets are met. You will motivate and develop your team through regular 1:1s, coaching, performance management, recruitment support with HR, and core line management duties including timesheets, expenses and leave approval.
You will implement service strategies aligned to business objectives, forecast demand and maintain appropriate staffing levels. Maintaining strong client relationships will be key, including handling escalations, attending customer meetings with Account Managers, and ensuring field-related queries are resolved effectively. You will drive technology adoption and lead Field Quality Audits to enhance productivity and service standards.
Safety leadership is essential. You will promote a strong safety culture, ensure compliance with Liftec Express safety policies, conduct FPA(s), deliver safety training, maintain PPE, tools and vehicles, and close out safety actions within required deadlines. The role holder shall carry out their duties in accordance with the stipulated business policies and procedures.
About You:
- You are a confident, client-facing operational leader who thrives in a field-service environment.
- With strong communication and interpersonal skills, you build trust quickly with customers, engineers and internal stakeholders. You have proven experience in service delivery processes and project management within an engineering or technical services environment.
- You are IT literate and comfortable using service management software and Microsoft Office. Analytical in your approach, you use data and performance metrics to monitor service levels, identify improvements and drive continuous enhancement.
- You have experience managing teams, motivating individuals and fostering a high-performance culture. Familiarity with service level agreements (SLAs), operational KPIs and performance management frameworks is essential.
- You are safety-conscious, solutions-focused and comfortable balancing operational demands with strategic objectives in a dynamic, fast-paced environment.
Benefits:
- Access to Discounts Platform
- Pension (Day 1) - Aviva
- Holiday – 25 days per year plus bank holidays – holiday year - January to December
- Wellness (Day 1) - Employee Assistance Programme
- Death in Service (Day 1) 3 x Salary - Canada Life
- Sickness Scheme - Discretionary
- Family Policies - Industry-leading enhanced maternity and paternity provision subject to service
- Incentive Scheme - Discretionary
- Car Allowance
- Overtime paid Monday to Saturday at 1.5 times the normal rate and on Sunday/Bank Holidays at 2 times – pre-approved only.
- Night call: One week in four; standby £50 per weekday night, £125 per weekend night.
- Engineer Incentive Scheme - Discretionary
- Radius Pay – detailed in Variable Pay Policy
- Van/Fuel Card/Pre-programmed parking application payments
- Employee Referral Scheme
Why Join Liftec Express?
- Operational leadership role within a respected PE-backed growth business
- Direct impact on service performance and customer satisfaction
- Strong engineering heritage with ambitious growth plans
- Opportunity to shape team culture, safety and operational excellence
If you are an experienced Service Delivery Manager looking for a high-impact leadership opportunity within a respected engineering services business, we would love to hear from you.
Apply now to explore this opportunity in confidence.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
Service Delivery Manager - Pioneer Of The British Lift Industry in Dartford employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Pioneer Of The British Lift Industry in Dartford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the lift and escalator industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Liftec Express and understanding their values. Think about how your experience aligns with their mission of operational excellence and customer satisfaction. Show them you’re not just another candidate, but the right fit for their team!
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style can motivate teams and enhance service delivery. Use specific examples from your past roles to demonstrate your impact. Confidence is key, so own your story!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Liftec Express. Let’s get you that Service Delivery Manager role!
We think you need these skills to ace Service Delivery Manager - Pioneer Of The British Lift Industry in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in operational leadership and customer management, especially in engineering or field-service environments. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for service delivery and how you can lead our team to success. Be sure to mention specific examples of how you've driven performance and customer satisfaction in previous roles.
Showcase Your Leadership Skills: In your application, emphasise your team leadership experience. We’re looking for someone who can motivate and develop their team, so share any relevant stories that demonstrate your ability to foster a high-performance culture.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining Liftec Express!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Stuff
Make sure you brush up on your knowledge of service delivery processes and operational performance metrics. Familiarise yourself with the lift and escalator industry, especially Liftec Express's services. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about specific situations where you motivated your team, handled escalations, or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Safety Culture
Since safety is a key aspect of this role, be ready to discuss how you've promoted safety in previous positions. Share any initiatives you've implemented or training you've conducted to ensure compliance with safety policies. This will demonstrate your commitment to creating a safe working environment.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the company's growth plans, team dynamics, or how they measure success in service delivery. This shows that you're not only interested in the role but also invested in the company's future.