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For Companies At a Glance
- Tasks: Lead a team of Service Engineers to ensure operational excellence and outstanding customer experience.
- Company: Join Liftec Express, a pioneer in the British lift industry with a strong engineering heritage.
- Benefits: Enjoy competitive salary, extensive benefits, and a supportive work environment.
- Why this job: Make a real impact on service performance and team culture in a dynamic setting.
- Qualifications: Proven experience in service delivery and project management within engineering services.
- Other info: Opportunity for significant career growth and influence in a fast-paced environment.
The predicted salary is between 46000 - 54000 £ per year.
Operational Leadership. Customer Excellence. Engineering Services Environment.
Are you an experienced Service Delivery Manager ready to lead from the front within a high-performing, Private Equity-backed engineering services business? Liftec Express – a leading independent provider of lift and escalator maintenance, repair and modernisation services across the UK – is entering an exciting phase of performance acceleration and value creation.
We are now seeking a driven and people-focused Service Delivery Manager to lead our field-based Service Engineers, ensuring operational excellence, outstanding customer experience, and a strong safety culture. This is a hands-on leadership role within a fast-paced SME environment where your impact will be seen daily in service performance, team engagement and customer satisfaction.
The Role at a Glance:
- Location: Dartford Region (c1 hour radius)
- Hybrid / Office and 2/3 days onsite
- Salary: £54,000 - £60,000 Plus Extensive Benefits Package + Car Allowance
- Core hours: Onsite 08:00-17:00, with one hour for lunch
- Reporting to: Service Director
You will manage the day-to-day running of the service department, covering planned maintenance, call-outs and minor repairs, ensuring SLAs and performance targets are met. You will motivate and develop your team through regular 1:1s, coaching, performance management, recruitment support with HR, and core line management duties including timesheets, expenses and leave approval. You will implement service strategies aligned to business objectives, forecast demand and maintain appropriate staffing levels.
Maintaining strong client relationships will be key, including handling escalations, attending customer meetings with Account Managers, and ensuring field-related queries are resolved effectively. You will drive technology adoption and lead Field Quality Audits to enhance productivity and service standards. Safety leadership is essential. You will promote a strong safety culture, ensure compliance with Liftec Express safety policies, conduct FPA(s), deliver safety training, maintain PPE, tools and vehicles, and close out safety actions within required deadlines.
The role holder shall carry out their duties in accordance with the stipulated business policies and procedures.
About You:
- You are a confident, client-facing operational leader who thrives in a field-service environment.
- With strong communication and interpersonal skills, you build trust quickly with customers, engineers and internal stakeholders.
- You have proven experience in service delivery processes and project management within an engineering or technical services environment.
- You are IT literate and comfortable using service management software and Microsoft Office.
- Analytical in your approach, you use data and performance metrics to monitor service levels, identify improvements and drive continuous enhancement.
- You have experience managing teams, motivating individuals and fostering a high-performance culture.
- Familiarity with service level agreements (SLAs), operational KPIs and performance management frameworks is essential.
- You are safety-conscious, solutions-focused and comfortable balancing operational demands with strategic objectives in a dynamic, fast-paced environment.
Benefits:
- Access to Discounts Platform
- Pension (Day 1) – Aviva
- Holiday – 25 days per year plus bank holidays – holiday year January to December
- Wellness (Day 1) – Employee Assistance Programme
- Death in Service (Day 1) 3 x Salary – Canada Life
- Sickness Scheme – Discretionary
- Family Policies – Industry-leading enhanced maternity and paternity provision subject to service
- Incentive Scheme – Discretionary
- Car Allowance
- Overtime paid Monday to Saturday at 1.5 times the normal rate and on Sunday/Bank Holidays at 2 times – pre-approved only.
- Night call: One week in four; standby £50 per weekday night, £125 per weekend night.
- Engineer Incentive Scheme – Discretionary
- Radius Pay – detailed in Variable Pay Policy
- Van/Fuel Card/Pre-programmed parking application payments
- Employee Referral Scheme
Why Join Liftec Express?
- Operational leadership role within a respected PE-backed growth business
- Direct impact on service performance and customer satisfaction
- Strong engineering heritage with ambitious growth plans
- Opportunity to shape team culture, safety and operational excellence
- Dynamic environment with real accountability and influence
- Significant investment in new tools and technology so you can do your best work
If you are an experienced Service Delivery Manager looking for a high-impact leadership opportunity within a respected engineering services business, we would love to hear from you. Apply now to explore this opportunity in confidence.
Service Delivery Manager - Pioneer of the British Lift Industry - 20019 in Dartford employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager - Pioneer of the British Lift Industry - 20019 in Dartford
✨Tip Number 1
Network like a pro! Get out there and connect with people in the lift and escalator industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Liftec Express and their values. Understand their focus on safety, ethics, and quality. Tailor your answers to show how your experience aligns with their operational leadership goals and customer excellence.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've motivated teams and improved service delivery in past roles. Highlight your ability to balance operational demands with strategic objectives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you. Let’s get you that Service Delivery Manager role!
We think you need these skills to ace Service Delivery Manager - Pioneer of the British Lift Industry - 20019 in Dartford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in operational leadership and customer excellence, and don’t forget to mention any relevant engineering services background!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for the lift industry and how your skills align with our mission at Liftec Express. Be sure to mention specific examples of how you've driven service performance in the past.
Showcase Your Leadership Style: We want to know how you lead! In your application, share your approach to motivating teams and fostering a high-performance culture. Mention any strategies you've used to enhance team engagement and customer satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you're keen on joining the Liftec Express family!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Stuff
Make sure you brush up on your knowledge of service delivery processes and project management within engineering services. Familiarise yourself with the specific challenges and trends in the lift and escalator industry, as this will show your genuine interest and expertise.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in managing teams and driving performance. Think about times when you've motivated your team or improved service delivery. This role is all about operational leadership, so be ready to discuss your approach to fostering a high-performance culture.
✨Emphasise Customer Excellence
Since customer satisfaction is key, come prepared with stories that demonstrate how you've built strong client relationships and handled escalations effectively. Highlight your communication skills and how you ensure outstanding customer experiences.
✨Safety First
Given the emphasis on safety culture in this role, be ready to discuss your experience with safety policies and training. Share how you've promoted safety within your teams and any initiatives you've led to enhance compliance and safety standards.