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- Tasks: Lead a customer service team to enhance client satisfaction and retention.
- Company: Award-winning ERP SaaS provider in the UK with a strong reputation.
- Benefits: Competitive salary, performance bonuses, pension, and training budget.
- Why this job: Make a real difference in customer success while developing your leadership skills.
- Qualifications: Experience in service delivery or customer support management.
- Other info: Hybrid role offering flexibility and opportunities for professional growth.
The predicted salary is between 54000 - 58000 £ per year.
An award-winning ERP SaaS provider in the UK seeks a Service Delivery / Customer Support Manager to lead their customer service team. This hybrid role offers a competitive salary (£54,000 - £58,000) based on experience, a bonus linked to performance, and additional benefits including a pension and training budget.
You will be responsible for onboarding, issue escalation, and improving service standards to ensure high customer satisfaction and retention rates.
Customer Success Leader – ERP SaaS (Hybrid) employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Leader – ERP SaaS (Hybrid)
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success Leaders in the ERP SaaS space. We should also think about our own experiences and how they align with the role.
✨Tip Number 3
Showcase our problem-solving skills during the interview. Think of specific examples where we’ve improved service standards or handled customer issues effectively. This will highlight our fit for the role!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s just good manners!
We think you need these skills to ace Customer Success Leader – ERP SaaS (Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Success Leader role. Highlight your experience in service delivery and customer support, as we want to see how you can lead our team effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your background makes you the perfect fit for our hybrid role. Be genuine and let your personality come through!
Showcase Relevant Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to improve service standards and customer satisfaction. Numbers speak volumes, so if you’ve boosted retention rates or resolved issues efficiently, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your SaaS Inside Out
Make sure you understand the ins and outs of ERP SaaS solutions. Familiarise yourself with the company's products, their features, and how they stand out in the market. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Customer Success Leader, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved service standards. Highlighting these skills will show that you're ready to take on the responsibilities of the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and customer service approach. Think of specific scenarios where you've had to onboard clients or handle escalated issues. Practising your responses will help you articulate your thought process clearly during the interview.
✨Emphasise Customer Satisfaction Metrics
Be ready to discuss how you've previously measured and improved customer satisfaction and retention rates. Bring data or examples that illustrate your success in these areas. This will show that you understand the importance of these metrics in a Customer Success Leader role.
