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For Companies At a Glance
- Tasks: Be the first point of contact for customers, providing top-notch service and support.
- Company: Join Univar Solutions, a $9 billion global leader in chemical distribution.
- Benefits: Enjoy hybrid working, competitive salary, pension scheme, annual bonus, and health discounts.
- Why this job: Grow your career with purpose in a diverse and supportive environment.
- Qualifications: Customer service experience, IT literacy, and CRM software knowledge preferred.
- Other info: Fast-track application process with reviews within 1-2 business days.
The predicted salary is between 28800 - 42000 £ per year.
Join our winning team.
Ready to advance your career with a global leader that understands that success results from the incredible hardworking, dedicated, and diverse people like you we are proud to call our colleagues?
If you re ready for a new opportunity with a $9 billion leader that can provide you with stability and exciting challenges, we d love to hear from you.
The Role at a Glance:
Customer Service / Sales Support Exec
Caerphilly Office Based 3 Days Per Week / Hybrid Working
Competitive Market Salary
Plus Excellent Company Benefits Including Pension Scheme, Annual Bonus Scheme, Discounted Private Health and More
Permanent – Full Time – 35 Hours Per Week
Company: Global Distributor of chemicals & ingredients used in everyday products
Culture: Work with real purpose. Grow how you want to. Be who you are
Your skills / background: Customer Service, Client Relations, Internal and External Communication, IT Literate, Microsoft Office, CRM Software, Export Trade.
As a Customer Service / Sales Support Exec, you will be the first point of contact for our customers and a vital part of our fantastic Customer Service team. As the face of our business, you play a key role in building loyalty and trust.
What your day might look like:
• Working closely with your Account Manager to build relationships with your dedicated customer base, maintaining and growing customer accounts
• Providing first class service by talking directly and honestly with our customers and developing a deep understanding of what they need from our business
• Communicating with our customers mainly on the telephone, but through a variety of different channels; via phone or email and using our CRM tools
• Processing orders, organising returns, identifying where we can improve our processes or can offer alternative products to satisfy their needs
• Understanding, prioritising and escalating our customers issues and following through to resolution
• Being the first port of call for our customers ensuring their issues are resolved quickly and efficiently
About you:
• You are very comfortable using a PC, Microsoft Office and Customer Relationship Management software, ideally SAP.
• A basic understanding of Export Trade would be an advantage.
• You delight in investigating customer problems, getting to the root cause and putting them right.
• You are friendly, organised and resilient.
Who we are:
With revenues in excess of $9 billion, Univar Solutions is one of the largest chemical & specialty product distribution businesses in the world. Our portfolio spans almost every industry, ranging from food ingredients and automotive to pharmaceutical, cosmetic and manufacturing industries. We deliver industry-leading products, services and technical support to help our customers find the right solution to their problems.
We offer a Total Rewards package that includes market aligned pay and incentives as well as a diverse benefits offering to support our employees physical, emotional, and financial wellbeing.
We are committed to fair employment practices for all our employees, regardless of race, nationality, religion or belief, gender or gender identity, sexual orientation, age, disability, maternity status or any other status protected by law.
Our Values:
+ Serious about safety
+ We do what we say
+ Where people matter
+ Valuable to others
+ Together we win
Sounds like a good fit? Apply here for a fast-track path to the Hiring Team who will review your application within 1-2 business days.
Your Background / Previous Roles May Include:
Customer Support Representative, Customer Care Agent, Customer Relations Specialist, Customer Support, Client Support Representative, Customer Assistance Representative, Customer Solutions Representative, Customer Service Associate, Client Support Specialist, Customer Service Advisor, Client Relations.
Application notice We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.
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Customer Service / Sales Support Exec - Global Leader. Hybrid employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service / Sales Support Exec - Global Leader. Hybrid
✨Tip Number 1
Familiarise yourself with the company's values and culture. Understanding what they stand for will help you align your responses during interviews and show that you're a great fit for their team.
✨Tip Number 2
Brush up on your knowledge of CRM software, especially SAP if possible. Being able to demonstrate your proficiency in these tools can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've successfully resolved customer issues in the past. This will showcase your problem-solving skills and your ability to provide excellent customer service.
✨Tip Number 4
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and may even refer you internally, increasing your chances of landing the job.
We think you need these skills to ace Customer Service / Sales Support Exec - Global Leader. Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and sales support. Use keywords from the job description, such as 'client relations', 'communication', and 'CRM software', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention specific examples of how your skills align with the responsibilities outlined in the job description, particularly your ability to build relationships and resolve customer issues.
Showcase Your IT Skills: Since the role requires proficiency in Microsoft Office and CRM tools, be sure to mention any relevant software experience. If you have used SAP or similar systems, highlight this to show you can hit the ground running.
Demonstrate Problem-Solving Abilities: Provide examples in your application that showcase your problem-solving skills. Discuss situations where you successfully resolved customer issues or improved processes, as this is a key aspect of the role.
How to prepare for a job interview at RecruitmentRevolution.com
✨Know the Company
Before your interview, take some time to research the company. Understand their values, culture, and the products they offer. This will help you align your answers with what they are looking for and show that you're genuinely interested in being part of their team.
✨Demonstrate Customer Service Skills
As a Customer Service / Sales Support Exec, you'll need to showcase your ability to handle customer inquiries effectively. Prepare examples from your past experiences where you resolved issues or improved customer satisfaction. This will highlight your problem-solving skills and dedication to excellent service.
✨Familiarise Yourself with CRM Tools
Since the role involves using CRM software, it’s beneficial to familiarise yourself with common tools like SAP. If you have experience with similar systems, be ready to discuss how you've used them to manage customer relationships and streamline processes.
✨Prepare Questions
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or growth opportunities. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.
