Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face for customers needing servicing and repairs.
- Company: Join RRG Group, a leading car dealership with a rich history since 1967.
- Benefits: Enjoy a competitive salary, bonuses, staff car scheme, and career progression opportunities.
- Other info: Open to diverse backgrounds; training provided on automotive systems.
- Why this job: Make a real impact by enhancing customer experiences and building lasting relationships.
- Qualifications: Previous customer service experience is essential; strong people skills are a must.
The predicted salary is between 28165 - 45000 £ per year.
Join the team that keeps our customers coming back!
At RRG Group s Toyota and Mazda dealerships in Stockport, we re looking for a Customer Service Advisor who can turn every aftersales interaction into a great brand experience.
As the go-to contact for servicing, repairs, and all things aftercare, you ll be the friendly face and reassuring voice our customers rely on – often for years after they ve driven away in their new car.
This is your chance to play a pivotal role at the heart of our business, building lasting relationships and making sure every journey with us ends on a high.
We love diversity and welcome applications from backgrounds including Sales, Retail, Hospitality & Customer Service.
The Role at a Glance:
Customer Service Advisor
Stockport
GBP28,165 Basic Plus Monthly Bonus and Service Plan
Commission (OTE GBP45,000 Uncapped)
Plus Staff Car Scheme, Contributory Pension/Life Assurance Scheme, Training and on-going development with the Academy, Opportunity for career progression, Plus other excellent benefits/incentives
About us:
From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction.
Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models.
Joining us as a Customer Service Advisor offers you the opportunity to develop your career with one of the world\’s most prestigious companies, working alongside some of the industry s best talent. Toyota is the highest ranked Automotive Brand in the world and spends more on R&D than any other company.
We are constantly evolving so there is always something new just around the corner!
The Customer Service Advisor Role:
Customers will spend more time with the service department than sales during the life cycle of their vehicle. Because of this, working as a Customer Service Advisor, you will be in a key customer-facing position. When customers need help with aftersales, you ll be their connection to the brand and values. You ll enrich customers lives by keeping expectations managed and ensuring that customer issues are resolved.
As a Customer Service Advisor, we ll count on you to manage the customer experience throughout the service/repair process, supporting customers during the life cycle of their new or used vehicle.
Key Responsibilities:
• Be the friendly, knowledgeable first point of contact for customers bringing their vehicles in for servicing or repairs.
• Work closely with sales, parts, and our skilled technicians to keep everything running smoothly from start to finish.
• Help customers choose the aftersales package that perfectly fits their needs and budget.
• Prepare clear, accurate service and repair estimates so there are no surprises.
• Arrange and schedule work in a way that fits our customers timelines.
• Spot and report any issues that could affect customer satisfaction or team performance – and help find solutions.
• Highlight the benefits of genuine Toyota parts and accessories to enhance the customer s ownership experience.
• Follow up after every service or repair to make sure customers are delighted with the result.
About you:
• Previous experience within customer service is essential
• Extremely organised, with great attention to detail
• Flexible, proactive and hard-working
• Strong people skills you re approachable and enjoy assisting colleagues
• Thrive in a busy, high-pressure environment.
• Good IT skills (MS Word, PowerPoint and Excel)
Interested? Apply here for a fast-track path to the Hiring Manager.
We are open to candidates from a variety of backgrounds, including sales, retail, hospitality, and general customer service. We provide specific training on automotive systems and processes, if you have a solid foundation in customer care.
Application notice We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.
#J-18808-Ljbffr
Customer Service Advisor - Toyota / Mazda Stockport employer: RECRUITMENTREVOLUTION.COM
Contact Detail:
RECRUITMENTREVOLUTION.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Toyota / Mazda Stockport
✨Tip Number 1
Familiarise yourself with Toyota and Mazda's brand values and customer service philosophy. Understanding their commitment to customer satisfaction will help you align your approach during interviews and demonstrate that you're a great fit for the role.
✨Tip Number 2
Prepare to discuss specific examples from your previous customer service experience that showcase your problem-solving skills and ability to manage customer expectations. This will highlight your capability to handle the responsibilities of a Customer Service Advisor effectively.
✨Tip Number 3
Research common aftersales issues customers face and think about how you would address them. Being able to speak knowledgeably about potential challenges and solutions will impress the hiring team and show your proactive attitude.
✨Tip Number 4
Network with current or former employees of RRG Group or similar dealerships. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Customer Service Advisor - Toyota / Mazda Stockport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience. Emphasise skills such as organisation, attention to detail, and strong people skills, as these are crucial for the Customer Service Advisor role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to build relationships. Mention specific experiences where you turned a challenging situation into a positive outcome for a customer.
Highlight Relevant Skills: In your application, clearly outline your IT skills, particularly with MS Word, PowerPoint, and Excel. These are important for managing customer interactions and preparing service estimates.
Show Enthusiasm for the Brand: Express your enthusiasm for working with Toyota and Mazda in your application. Research the brands and mention what excites you about their values and commitment to customer satisfaction.
How to prepare for a job interview at RECRUITMENTREVOLUTION.COM
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to connect with customers is crucial. Prepare examples from your previous roles where you successfully resolved customer issues or enhanced their experience. This will demonstrate your capability to handle the responsibilities of the role.
✨Familiarise Yourself with Toyota and Mazda
Research the brands and their values before the interview. Understanding their commitment to customer satisfaction and the specifics of their aftersales services will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer situations. Think about potential challenges you might face as a Customer Service Advisor and how you would resolve them. This shows your proactive approach and problem-solving skills.
✨Demonstrate Your Organisational Skills
Being organised is key in this role. Be ready to discuss how you manage your time and prioritise tasks, especially in a busy environment. Providing examples of how you've successfully juggled multiple responsibilities will highlight your suitability for the position.