Customer Service Advisor - Toyota / Mazda Stockport

Join the team that keeps our customers coming back! At RRG Group’s Toyota and Mazda dealerships in Stockport, we’re looking for a Customer Service Advisor who can turn every aftersales interaction into a great brand experience. As the go-to contact for servicing, repairs, and all things aftercare, you’ll be the friendly face and reassuring voice our customers rely on – often for years after they’ve driven away in their new car. This is your chance to play a pivotal role at the heart of our business, building lasting relationships and making sure every journey with us ends on a high. We love diversity and welcome applications from backgrounds including Sales, Retail, Hospitality & Customer Service. The Role at a Glance: Customer Service Advisor Stockport £28,165 Basic Plus Monthly Bonus and Service Plan Commission (OTE £45,000 Uncapped) Plus Staff Car Scheme, Contributory Pension/Life Assurance Scheme, Training and on-going development with the Academy, Opportunity for career progression, Plus other excellent benefits/incentives About us: From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction. Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models. Joining us as a Customer Service Advisor offers you the opportunity to develop your career with one of the world\’s most prestigious companies, working alongside some of the industry’s best talent. Toyota is the highest ranked Automotive Brand in the world and spends more on R&D than any other company. We are constantly evolving so there is always something new just around the corner! The Customer Service Advisor Role: Customers will spend more time with the service department than sales during the life cycle of their vehicle. Because of this, working as a Customer Service Advisor, you will be in a key customer-facing position. When customers need help with aftersales, you’ll be their connection to the brand and values. You’ll enrich customers’ lives by keeping expectations managed and ensuring that customer issues are resolved. As a Customer Service Advisor, we’ll count on you to manage the customer experience throughout the service/repair process, supporting customers during the life cycle of their new or used vehicle. Key Responsibilities: • Be the friendly, knowledgeable first point of contact for customers bringing their vehicles in for servicing or repairs. • Work closely with sales, parts, and our skilled technicians to keep everything running smoothly from start to finish. • Help customers choose the aftersales package that perfectly fits their needs and budget. • Prepare clear, accurate service and repair estimates so there are no surprises. • Arrange and schedule work in a way that fits our customers’ timelines. • Spot and report any issues that could affect customer satisfaction or team performance – and help find solutions. • Highlight the benefits of genuine Toyota parts and accessories to enhance the customer’s ownership experience. • Follow up after every service or repair to make sure customers are delighted with the result. About you: • Previous experience within customer service is essential • Extremely organised, with great attention to detail • Flexible, proactive and hard-working • Strong people skills – you’re approachable and enjoy assisting colleagues • Thrive in a busy, high-pressure environment. • Good IT skills (MS Word, PowerPoint and Excel) Interested? Apply here for a fast-track path to the Hiring Manager. We are open to candidates from a variety of backgrounds, including sales, retail, hospitality, and general customer service. We provide specific training on automotive systems and processes, if you have a solid foundation in customer care. Application notice… We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details