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- Tasks: Engage with customers, manage service experiences, and resolve issues effectively.
- Company: Join Toyota, the world's #1 car brand, known for innovation and excellence.
- Benefits: Enjoy a competitive salary, bonuses, career progression, and a staff car scheme.
- Why this job: Be part of a diverse team, develop your skills, and make a real impact on customer satisfaction.
- Qualifications: Previous customer service experience is essential; strong organisational and people skills are a must.
- Other info: Fast-track application process to connect directly with the hiring manager.
The predicted salary is between 25000 - 35000 £ per year.
Ready for a career with Toyota? Exciting new opportunity for a Customer Service Advisor to join our award-winning team. We’re committed to providing our employees with a great experience when they’re at work, supporting them to be the best they can be. We believe our passionate, enthusiastic and talented people are key to our continuing success, and are proud to be voted by our employees as a company who is an employer of choice. We love diversity and welcome applications from backgrounds including Sales, Retail, Hospitality & Customer Service.
Your future starts here…
Role Info:
- Customer Service Advisor
- Stockport
- £28,165 Basic Plus Monthly Bonus and Service Plan
- Commission (OTE £40,165 Uncapped)
- Plus Staff Car Scheme, Contributory Pension/Life Assurance Scheme, Training and ongoing development with the Academy, Opportunity for career progression, Plus other excellent benefits/incentives including a Car Benefit Scheme
About us:
From humble beginnings in 1967, the RRG Group has grown to become one of the biggest and most successful Dealer Groups in the North, with new and used car dealerships across the North West and West Yorkshire regions. Hard work, dedication, passion and a genuine commitment to Customer Satisfaction. Over the last 50 years the RRG Group has seen many developments, acquisitions, sales, expansions, building developments; all of which have helped to position the Group as a successful diverse business. Our centres sell a wide range of vehicles, including new and used Peugeot, Toyota, Kia, Mazda, Nissan, Lexus, MG and Skoda models.
Joining us as a Customer Service Advisor offers you the opportunity to develop your career with one of the world’s most prestigious companies, working alongside some of the industry’s best talent. Toyota is the highest ranked Automotive Brand in the world and spends more on R&D than any other company. We are constantly evolving so there is always something new just around the corner!
The Customer Service Advisor Role:
Customers will spend more time with the service department than sales during the life cycle of their vehicle. Because of this, working as a Customer Service Advisor, you will be in a key customer-facing position. When customers need help with aftersales, you’ll be their connection to the brand and values. You’ll enrich customers’ lives by keeping expectations managed and ensuring that customer issues are resolved.
As a Customer Service Advisor, we’ll count on you to manage the customer experience throughout the service/repair process, supporting customers during the life cycle of their new or used vehicle.
Key Responsibilities:
- Being a central point of contact for customer care and vehicle lifecycle support, collaborating with sales, parts and technicians
- Connecting with the customer to understand service/repair requirements and guide the customer towards the aftersales package that will best suit their needs
- Providing accurate and consistent estimates
- Scheduling work to meet customer requirements
- Tracking and reporting issues that could affect customer satisfaction or team targets
- Encouraging the sale of Toyota parts and accessories whenever possible
- Ensuring that opportunities to connect with the customer are not missed by other teams
- Connecting personally with customers following service or repairs to ensure total resolution and customer satisfaction
About you:
- Previous experience within customer service is essential
- Extremely organised, with great attention to detail
- Flexible, proactive and hard-working
- Strong people skills – you’re approachable and enjoy assisting colleagues
- Thrive in a busy, high-pressure environment.
- Good IT skills (MS Word, PowerPoint and Excel)
Interested? Apply here for a fast-track path to the Hiring Manager.
Your Experience / Background / Previous Roles May Include: Customer Service, Customer Support, Sales, Receptionist, Sales Advisor, Retail, Hospitality, Client Support, Customer Service Executive.
Customer Service Advisor - Career Development. Toyota - 19539 employer: RECRUITMENTREVOLUTION.COM
Contact Detail:
RECRUITMENTREVOLUTION.COM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Career Development. Toyota - 19539
✨Tip Number 1
Familiarise yourself with Toyota's brand values and customer service philosophy. Understanding what makes Toyota a leader in customer satisfaction will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Toyota or the RRG Group. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples from your previous customer service roles that demonstrate your problem-solving skills and ability to manage customer expectations effectively.
✨Tip Number 4
Showcase your enthusiasm for the automotive industry and your willingness to learn about Toyota's products and services. This passion can set you apart from other candidates who may not have the same level of interest.
We think you need these skills to ace Customer Service Advisor - Career Development. Toyota - 19539
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, sales, or any related fields. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your enthusiasm for working with Toyota. Mention specific examples of how you've successfully resolved customer issues in the past.
Highlight Relevant Skills: Emphasise skills that are crucial for the role, such as organisation, attention to detail, and strong people skills. Provide examples of how you've used these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at RECRUITMENTREVOLUTION.COM
✨Show Your Customer Service Skills
Since the role is all about customer service, be prepared to share specific examples from your past experiences. Highlight situations where you successfully resolved customer issues or improved their experience.
✨Research Toyota and RRG Group
Familiarise yourself with Toyota's values and the RRG Group's history. Understanding their commitment to customer satisfaction and innovation will help you align your answers with their company culture.
✨Demonstrate Organisational Skills
The job requires strong organisational abilities. Be ready to discuss how you manage your time and prioritise tasks, especially in a busy environment. Consider sharing tools or methods you use to stay organised.
✨Prepare Questions for the Interviewer
Having thoughtful questions ready shows your interest in the role and the company. Ask about career development opportunities, team dynamics, or how success is measured in the Customer Service Advisor position.