At a Glance
- Tasks: Lead operations in a fast-growing luxury watch business and optimise systems for efficiency.
- Company: Exciting luxury watch trading business with a passion for excellence.
- Benefits: Competitive salary, performance bonuses, team events, and industry experiences.
- Other info: Opportunity to build operational systems from the ground up in a high-growth environment.
- Why this job: Join a dynamic team and make a real impact in the luxury watch market.
- Qualifications: Experience in operations, systems improvement, and a genuine passion for luxury watches.
Ready to step into a hands-on operational leadership role inside one of the UK’s most exciting luxury watch trading businesses? We’re looking for a highly organised, systems-driven operator to help scale a fast-growing business specialising in rare and luxury Swiss timepieces including Rolex, Patek Philippe, Audemars Piguet, Richard Mille, FP Journe and more.
This is a rare opportunity for someone who genuinely lives and breathes watches and understands that behind every exceptional luxury business sits exceptional operational discipline. You’ll join a close-knit, ambitious team operating with start-up energy, high standards and a genuine passion for excellence, detail and growth.
If you’re the kind of person who can’t leave a broken system unfixed, thrives on accountability and takes genuine pride in making things run flawlessly, this role could genuinely become the best career move you’ve ever made.
The Role at a Glance:
- Full Time - Permanent
- Base Salary: £42,000 - £46,000
- Up to £60,000 OTE (Based on KPI, Performance & Growth Bonuses)
- Location: Hatton Garden, London
Your Background / Skills:
- Operations, Systems Improvement, SOPs, CRM, Team Accountability, Luxury Goods, Process Improvement, SME Operations, AI & Automation, KPI Management
Tech Stack:
- Asana, HubSpot, Manage Luxury, Missive, AI Tools & Automation Platforms
About You:
- Proven experience within a start-up, SME or scaling business environment
- Demonstrable experience building or improving systems and operational processes
- Genuine passion for luxury watches and timepieces
- Highly organised, process-driven and detail obsessed
- Calm, composed and confident under pressure
- Strong communication skills with the ability to align teams around execution
- Experience managing team accountability and operational performance
- Comfortable operating hands-on within fast-paced businesses
- AI-savvy with strong interest in automation and operational efficiency
- Experience using CRM systems such as HubSpot beneficial
- Commercially aware with strong common sense and operational judgement
- Professional, discreet and mature approach suited to luxury clientele and environments
- Comfortable working flexibly when needed inside a high-growth business
Non-Negotiables:
- Obsessed by systems and efficiency - you must be able to demonstrate a system or process you personally built or improved
- Genuine enthusiasm for watches and luxury timepieces
- Start-up or SME experience where you helped create structure rather than inherit it
- Strong ownership mentality and accountability
- Clean DBS record required
Who this role is NOT for:
- Someone who only thrives inside large corporate structures
- People who see execution or admin as “beneath them”
- Anyone unable to work hands-on when the business needs it
- Someone who views watches as simply another product category
Why Join?
- Rare opportunity to join a scaling luxury watch business at an exciting growth stage
- Work inside one of the world’s most passionate luxury product industries
- Genuine operational ownership and influence
- High-autonomy role with visible impact
- Strong earning potential linked to growth and performance
- Close-knit, ambitious and energetic team culture
- Opportunity to help build operational systems from the ground up
- Work alongside people genuinely obsessed with excellence and watches
This is more than an operations role. It’s an opportunity to help build a business that aims to become a recognised leader within the global luxury watch market. If you genuinely love watches, thrive in fast-moving environments and take pride in building operational excellence, we’d love to hear from you.
Digital/Business Operations Manager - Luxury Watches eCommerce in Clerkenwell employer: RecruitmentRevolution.com
Join a dynamic and ambitious team in the heart of London, where your passion for luxury watches will be matched by a culture that values operational excellence and innovation. As a Digital/Business Operations Manager, you'll enjoy a high-autonomy role with significant earning potential, opportunities for professional growth, and the chance to shape the operational backbone of a fast-scaling luxury watch trading business. With a close-knit team that thrives on accountability and detail, this is more than just a job; it's a chance to contribute to something exceptional in the luxury market.
StudySmarter Expert Advice🤫
We think this is how you could land Digital/Business Operations Manager - Luxury Watches eCommerce in Clerkenwell
✨Tip Number 1
Network like a pro! Get out there and connect with people in the luxury watch industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show your passion for watches! When you get the chance to chat with someone from the company, make sure to share your love for luxury timepieces. Talk about your favourite brands and models, and how they inspire your work ethic. This will help you stand out as a genuine candidate.
✨Tip Number 3
Prepare for interviews by diving deep into the company’s operations. Understand their systems and processes, and think of ways you could improve them. Bring fresh ideas to the table during your interview to show you’re ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining a team that values operational excellence and a passion for luxury watches.
We think you need these skills to ace Digital/Business Operations Manager - Luxury Watches eCommerce in Clerkenwell
Some tips for your application 🫡
Show Your Passion for Watches:When you're writing your application, let your love for luxury timepieces shine through! Mention specific brands or models you admire and how they inspire your work ethic. We want to see that you genuinely care about the industry.
Be Systems-Driven:Since this role is all about operational excellence, highlight any systems or processes you've improved in previous jobs. Share examples of how you've made things run smoother. We’re looking for someone who can’t leave a broken system unfixed!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the skills and experiences mentioned in the job description. Use keywords from the listing to show us you understand what we’re looking for. It’ll help your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people. Plus, it shows you’re serious about joining our team and being part of something exceptional!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Watches
Before the interview, brush up on your knowledge of luxury watches, especially the brands mentioned in the job description. Being able to discuss specific models and their features will show your genuine passion for the industry and help you connect with the interviewers.
✨Demonstrate Operational Excellence
Prepare examples of systems or processes you've built or improved in previous roles. Be ready to discuss how these experiences can translate into operational success for the company. Highlight your ability to identify inefficiencies and implement solutions.
✨Showcase Your Organisational Skills
Since the role requires a highly organised and detail-obsessed individual, come prepared with a structured approach to how you manage tasks and projects. You might even want to share a brief overview of your favourite tools or methods for staying organised.
✨Emphasise Team Accountability
Talk about your experience in managing team performance and accountability. Share specific instances where you held teams to KPIs and deadlines, and how you fostered a culture of ownership and responsibility within your previous workplaces.
