Commercial Director - Consumer Product Experiences in City of Westminster

Drive growth for a design-led business behind premium consumer product experiences. Join a respected international business at a pivotal stage and shape what comes next. We partner with leading brands and customer-focused businesses to create premium products, branded experiences and innovative consumer solutions that delight customers each year. By combining creativity, commercial expertise and operational excellence, we deliver exceptional products and experiences that elevate the customer journey.

We are seeking an ambitious Commercial Director who can drive commercial performance today while helping define the future direction of the business. If you are excited by the prospect of leading global growth, influencing strategy and building partnerships with major brands in consumer products, lifestyle, hospitality, retail and premium segments, we would love to hear from you.

The Role

• Location: UK Hybrid (London meetings) with international travel
• Salary: £100,000 – £125,000 base; potential £200,000 – £250,000 OTE uncapped
• Bonus: Team bonus and individual performance bonus; future equity opportunity
• Reporting to: Managing Director
• Department: Commercial
• Contract: Full time – Permanent

Your Background / Skills

• Commercial Leadership
• Strategic Growth
• Sales
• Tenders
• Bespoke Product Development
• Customer Experience
• Brand Partnerships
• Team Leadership
• Business Development
• Premium Products
• Consumer Experiences

The Opportunity

Reporting directly to the Managing Director, you will own the global commercial function and drive the next phase of growth across international markets. This is a broad commercial leadership role with influence beyond traditional sales management.

Responsibilities include developing and executing commercial strategy, identifying growth opportunities, strengthening customer relationships, leading major tenders and shaping the long-term direction of the business. Working with teams across sales, brand and design, you will translate opportunities into commercially successful partnerships and customer experiences. You will lead a small but experienced team and contribute to strategic planning, commercial decision-making and future growth initiatives as part of the senior leadership group.

About Us

We are a specialist product and customer experience business serving premium, brand-led and consumer-focused markets. We create, source and deliver premium products, brand collaborations and customer experiences that help businesses differentiate themselves, strengthen customer loyalty and enhance the end-user journey. Our work sits at the intersection of product, brand, customer experience and commercial innovation. We collaborate with globally recognised names to create memorable experiences that customers value.

Key Responsibilities

• Developing and executing ambitious global commercial growth strategies
• Owning and exceeding annual revenue and profitability targets
• Identifying, pursuing and converting new business opportunities internationally
• Building and maintaining long-term relationships with customers, brand partners and key stakeholders
• Leading complex tenders, proposals and commercial negotiations
• Managing global sales pipelines and forecasting future performance
• Working closely with brand, design and operational teams to create compelling customer solutions
• Managing commercial budgets, planning and reporting
• Coaching, mentoring and developing a high-performing team
• Monitoring market trends, customer needs and competitor activity
• Presenting commercial strategy and performance updates to senior leadership and board stakeholders
• Contributing to wider business planning and strategic initiatives

About You

We’re open-minded about where you’ve built your experience. You may currently work in consumer products, lifestyle, hospitality, travel, retail partnerships, branded consumer goods, licensing, premium products, customer experience, brand partnerships or another commercially sophisticated B2B environment. What matters most is your ability to drive growth, build relationships and lead commercially.

You’ll likely bring:

• A proven track record of delivering and exceeding ambitious commercial targets
• Experience leading complex B2B sales processes and high-value commercial opportunities
• Strong leadership credentials with experience developing successful teams
• Experience managing tenders, proposals and strategic customer relationships
• The ability to influence senior stakeholders and C-suite decision-makers
• Strong commercial acumen combined with strategic thinking
• Outstanding relationship-building, negotiation and presentation skills
• Experience working with premium products, customer experience solutions or brand-led propositions is highly advantageous
• Exposure to lifestyle, hospitality, travel, retail, consumer goods or premium brand environments is beneficial but not essential
• The ambition and capability to grow into broader business leadership responsibilities over time

What’s on Offer

• Competitive executive-level salary
• Team performance bonus
• Individual performance bonus
• Potential future equity / share participation
• Hybrid working
• International travel
• Significant strategic influence
• Genuine leadership progression opportunity
• The chance to shape the future of a growing international business

Ready to Build Whats Next? This is an opportunity to do more than lead a commercial function. It’s a chance to shape a business, influence its future direction and create a lasting impact within a company trusted by leading brands and customer-focused organisations. If you’re ready for a role with real scope, real influence and real progression, we’d love to start the conversation.