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For Companies At a Glance
- Tasks: Engage with clients, showcase tech solutions, and drive customer success in the legal industry.
- Company: Join Actionstep, a fast-growing global SaaS company transforming law firm management.
- Benefits: Enjoy flexible working, unlimited leave, competitive salary, and great perks.
- Why this job: Make a real impact by blending tech expertise with customer relationships.
- Qualifications: Sales engineering experience and strong communication skills are essential.
- Other info: Dynamic team culture with excellent training and career growth opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Ready to bring your technical expertise to a role where every conversation, every demo, and every solution truly makes an impact? At Actionstep, we are looking for a Pre-Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success. This is your chance to join a fast-growing global SaaS company that is reshaping how midsize law firms run their businesses.
Key Details
- Hybrid – London (Kings Cross) with travel to client sites as required
- Competitive Salary and Bonus possibilities
- Plus Great Benefits & Perks
About Actionstep
Comprehensive legal business management platform for midsize law firms. Fast growing, dynamic SaaS business with a global customer base and team.
Team
The Sales Team plays a crucial role in forging strong customer and partner relationships that drive our business goals. We create a powerful first impression of Actionstep - one that truly reflects our product and value. We clearly communicate how Actionstep empowers law firms to succeed by giving them the time and freedom to focus on what they do best: being lawyers. We continuously sharpen our sales methodology and capabilities to ensure a high-performing, future-ready sales function.
The Pre-Sales Customer Solutions Engineer Role
The Pre-Sales Customer Solutions Engineer is a powerhouse player within our Sales Team - where technical mastery meets real-world impact. In this role, you dive deep into customer challenges, translate complex ideas into clear, compelling solutions, and shape the future success of every firm you engage with. You blend problem-solving prowess with technical expertise to showcase the full potential of Actionstep, partnering closely with Sales to craft unforgettable demos, build confidence, and drive meaningful adoption. This is a high-impact position where your insights, creativity, and communication skills directly influence customer success and fuel company growth.
About You
- Excellent communicator with customers and internal teams; confident saying no when needed.
- Strong relationship builder – personable, empathetic, and able to understand customer needs.
- Curious and eager to learn; stays current with technology and industry trends.
- Proactive problem solver.
- Technically confident and quick to learn new technologies.
Experience & Qualifications
Essential
- Bachelor's degree (or equivalent) in a relevant field, or equivalent experience.
- Proven experience in sales engineering or technical pre-sales within tech.
- Strong communication and presentation skills; able to explain complex accounting concepts to all audiences.
- Strategic thinker with strong problem-solving abilities.
- Willingness to travel for on-site customer work.
- Comfortable using Office 365.
Desirable
- Experience with (url removed).
- Knowledge or exposure to the legal industry.
Personal Skills & Competencies
- Able to work independently and as part of a team.
- Strong multitasking and workload management skills.
- Effective time-management practices.
- Excellent communication and interpersonal skills.
- Team-oriented and collaborative mindset.
What we offer in return
- Further develop and grow your sales technique with the support and sponsorship of your sales leadership.
- Flexible working.
- Unlimited leave.
- Competitive salary and bonus possibilities.
- Pension contributions.
- Private medical, dental and life insurance.
- Socials, lunches and team-building events.
- Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap.
- Relaxed and friendly team who genuinely care about and trust one another.
- Fantastic training and development opportunities.
If you are ready to elevate your career, deepen your technical impact, and join a team that values curiosity, collaboration, and growth, we want to hear from you. Actionstep is the place to do your best work - supported, empowered, and surrounded by people who genuinely care. Don’t wait to take the next step. Apply now and help us build the future of legal practice management.
Legal Tech Pre-Sales / Customer Solutions Consultant - Global SaaS. Re in City of London employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Tech Pre-Sales / Customer Solutions Consultant - Global SaaS. Re in City of London
✨Tip Number 1
Get to know the company inside out! Research Actionstep's products and their impact on law firms. This will help you tailor your conversations and demos, showing that you truly understand their needs.
✨Tip Number 2
Practice makes perfect! Run through your demos and presentations multiple times. The more comfortable you are with the material, the better you'll be at engaging with potential clients and addressing their concerns.
✨Tip Number 3
Network like a pro! Connect with current employees or industry professionals on LinkedIn. They can provide insights into the company culture and what it takes to succeed in the role.
✨Tip Number 4
Don’t forget to follow up! After interviews or meetings, send a quick thank-you note. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Legal Tech Pre-Sales / Customer Solutions Consultant - Global SaaS. Re in City of London
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see how you can blend your knowledge with customer success, so don’t hold back on showcasing your experience in sales engineering or pre-sales.
Tailor Your Application: Take a moment to customise your application for the role. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us that you’re genuinely interested in joining our team!
Communicate Clearly: Your communication skills are key! When writing your application, be clear and concise. We appreciate a well-structured application that reflects your ability to explain complex ideas simply, just like you would in a demo.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on your knowledge of SaaS products, especially those related to legal practice management. Be ready to discuss how you can leverage technology to solve customer challenges.
✨Master the Art of Communication
As a Pre-Sales Customer Solutions Engineer, your ability to communicate complex ideas clearly is crucial. Practice explaining technical concepts in simple terms. Use examples from your past experiences to demonstrate your communication skills and how they’ve helped customers.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you’ve tackled customer issues or technical challenges. Think about how you approached these problems and what solutions you implemented. This will highlight your proactive problem-solving abilities.
✨Research Actionstep and the Legal Industry
Familiarise yourself with Actionstep’s products and the legal industry landscape. Understand their unique selling points and how they empower law firms. This knowledge will not only impress your interviewers but also help you tailor your responses to align with the company’s goals.
