Client Director - Growth. Creating Defining Lifestyle Brands in City of London

We build brands that make life brighter. In a noisy, online-first world, we do something different. We work with brands shaping how people actually live - in the real world. From Third Space health clubs to Peligoni's Greek escape, to Club Condor, a new tour-level golf club launching in 2027. Travel, leisure, hospitality, experiences - the good stuff. And the work works. Four DBA effectiveness awards (including the Grand Prix in 2021) prove it delivers real impact. Now we’re on a mission to double the business over the next three years and we want the right person with us for the journey. Not just anyone. Someone who can grow accounts, spot opportunities early, support brilliant delivery, and turn conversations into long-term partnerships. Someone who wants to build something - not just fill a role. If that sounds like you, let’s talk.

The Role at a Glance:

• Location: Clerkenwell, London, Hybrid (3 days in studio)
• Salary: £65,000 - £70,000
• Reporting to: Without Founders
• Company: Without is a strategic branding agency for tomorrow’s lifestyles
• Founded: 2006 - Multi Award Winning
• Clients include: Wahaca, Rosa’s Thai, Kelly Loves, Peligoni, Sleepover, BAM, The Wolseley

Your expertise:

• Proven track record of growing accounts in a creative/branding agency of c.10-30 people.
• Experience of working in a big impact, small entrepreneurial team.

Why we’re here:

Without is a strategic branding agency, building tomorrow’s lifestyle brands. Founded on the belief that when a brand is a part of people’s lives, it should make life brighter, healthier and more rewarding, Without drives strategic and creative excellence in its clients’ businesses and the brand experience these clients give their customers. Numerous design effectiveness awards are testament to the exceptional outcomes delivered through Without’s work. Strategic insight integrates with a creative approach that prizes clarity, originality and human intelligence. Without are thought partners for clients, building trust by delivering results, driving client delight and retention. Steady agency growth is underpinned by a very capable and forward-looking team, who enjoy delivering brilliant results for clients.

Our belief:

• Without preconceptions: our team must challenge the accepted.
• Without ego: we accept & give criticism generously, for the good of the project/results.
• Without limits: we go beyond what’s expected and imagine new ways to create results.

Why you’re here:

We’re entering a new phase of growth, expanding our client base, deepening key relationships, and building a more structured commercial engine to support long-term scale. The successful candidate will play a key role in shaping client strategy, influencing senior stakeholders, and contributing to the agency’s commercial direction. Our Account Management team is here to deliver brand design projects to our clients. They do this by understanding the problems clients are trying to solve, and building projects with our strategists, designers and other specialists, that deliver effective design solutions. We look to exceed client expectations in every part of a project life cycle and also to retain a commercial mindset, maximizing opportunity for ideas to flourish in line with managing workflow profitably. Identifying & converting revenue opportunities for additional workflow and creating commercially meaningful long-term relationships with clients post project delivery is key to success in this role.

This role is central to making that happen - where your brilliance will add value:

• Client Leadership (50%): Be more than a supplier - be a trusted partner. Build strong relationships with senior clients, stay close to their world, and spot what’s coming next. Lead key conversations and make sure everything we deliver hits the mark, so clients feel confident they’re in the right hands.
• Growth & Revenue (30%): Drive growth that matters. Identify opportunities, grow accounts, and turn insight into action. Shape strategies with the founders, create compelling proposals, and lead commercial conversations that convert - so great relationships turn into long-term partnerships.
• Delivery & Profitability (10%): Ensure projects are well-scoped, well-managed, and deliver against both client ambition and commercial goals - creating an experience clients want to come back to.
• Team & Culture (10%): Support and develop others, raise the bar on quality, and contribute to a collaborative, high-performing culture, because great client experiences start with great teams.

Why join Without:

You’ve already built a strong track record growing accounts within a creative or branding agency. Now you’re looking for something more - a chance to shape relationships, influence direction, and play a meaningful role in building a business. A place where the work isn’t just decks and deadlines, but brands that live in the real world: health clubs, destinations, hospitality, experiences. The kind of work you can see, feel, and be part of. More colour. More variety. More impact. If you’re ready for that next step, let’s talk.

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