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For Companies At a Glance
- Tasks: Build strong customer relationships and drive sales in a sustainable timber industry.
- Company: Join the UK's leading timber distributor, part of the innovative Södra Group.
- Benefits: Competitive salary, generous pension, health plan, and group bonus scheme.
- Other info: Enjoy a hybrid working environment with excellent growth opportunities.
- Why this job: Make a real impact in sustainability while advancing your sales career.
- Qualifications: Experience in account management and a passion for customer service.
The predicted salary is between 33000 - 38000 £ per year.
Looking for an Account Management role where strong relationships, commercial thinking and sustainability truly matter? This is an exciting opportunity to join a market-leading timber and engineered wood distributor, part of the respected Södra Group, where innovation, long-term growth and climate-smart solutions sit at the heart of everything we do.
As a Customer Account Manager, you will play a pivotal role in supporting key customers, driving profitable sales and helping shape a more sustainable construction industry - all within a collaborative, forward-thinking hybrid working environment.
The Role at a Glance:
- Location: Cirencester / Hybrid - 3 days per week in office
- Salary: £33,000 - £38,000
- Benefits Package: Generous pension scheme, company health/dental plan + group bonus scheme
- Contract: 12 Month Maternity Contract
- Hours: 40 per week, Monday - Friday, 8am - 5pm with 1 hour for lunch
- Reporting to: Internal Sales Manager
About Us:
We are part of the Södra Group, in our world, everything starts with the forest. We are the UK and Ireland's leading distributor of planed strength graded softwood and engineered wood products to the roof truss, timber frame manufacturing and timber and builders merchant sectors with 31 staff and a turnover of £165m.
Södra's Group strategy focus is to create profitable and sustainable growth in an ever-changing world. Sustainability and profitability go hand in hand when we develop climate-smart solutions along the entire value chain - from forest to customer.
The Customer Account Manager Role:
As a key member of the manufacturing sales team, you will proactively build and strengthen high-value customer relationships to consistently deliver budgeted sales volume and value, while securing and retaining preferred supplier status across all target accounts. The role delivers outstanding account management by resolving customer issues swiftly and escalating when necessary, alongside maintaining accurate sales administration, including order processing and data entry.
Role Accountabilities:
The role is responsible for building and sustaining strong, profitable customer relationships through frequent and purposeful engagement with both existing and prospective customers. It involves closely monitoring and analysing daily sales data to identify trends, addressing underperforming accounts with decisive action, and proactively promoting the full product range to maximise order value.
The role applies effective pricing and negotiation strategies with a clear focus on profitability, resolves customer complaints promptly and professionally, and works in full alignment with the ISO Quality System. Clear communication with the Internal Sales Manager is essential, alongside providing general administrative support to the wider business as required.
Skills and Experience:
- Proven commercial account management experience with a strong track record of delivering first-class customer service
- Confident negotiator with a passion for building and maintaining customer relationships over the phone
- Highly self-motivated, target-driven and determined to exceed performance goals
- Strong administration skills with excellent attention to detail
- Numerate and comfortable analysing figures and data, ideally in a technical environment
- Proficient in Microsoft Office, including Outlook, Excel and Word
- Excellent organisational and time-management skills, with the ability to prioritise effectively
- Reliable team player who actively supports colleagues and contributes to team success
- Able to work calmly under pressure and meet tight deadlines
If you are a driven, relationship-focused sales professional who thrives in a fast-paced, commercially focused environment, we would love to hear from you.
Sounds like a good fit? Apply today for a fast-track route to our hiring team and take the next step in your sales career with a truly industry-leading organisation.
Customer Account Manager - No.1 Timber Producer. Mat Contract in Cheltenham employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager - No.1 Timber Producer. Mat Contract in Cheltenham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the timber and construction industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research the company, understand their values around sustainability, and think about how your experience aligns with their goals. Practise common interview questions and have some examples ready that showcase your account management skills.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a chance to reiterate why you’re a great fit for the Customer Account Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Södra Group.
We think you need these skills to ace Customer Account Manager - No.1 Timber Producer. Mat Contract in Cheltenham
Some tips for your application 🫡
Show Your Passion for Sustainability: Make sure to highlight your commitment to sustainability in your application. We want to see how you can contribute to our climate-smart solutions and long-term growth goals.
Tailor Your Experience: When writing your application, focus on your account management experience and how it aligns with the role. Use specific examples that demonstrate your ability to build strong customer relationships and drive sales.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff.
Apply Through Our Website: For a smooth application process, we encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Product Range
Before the interview, make sure you have a solid understanding of the timber and engineered wood products offered by the company. Familiarise yourself with their features, benefits, and how they contribute to sustainability. This knowledge will help you demonstrate your commercial thinking and ability to promote the full product range effectively.
✨Showcase Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained strong customer relationships. Highlight your approach to resolving issues and how you’ve gone above and beyond for clients. This will show that you’re not just about sales, but also about creating lasting partnerships.
✨Be Data-Driven
Since the role involves analysing sales data, come prepared to discuss how you've used data to drive decisions in previous roles. Bring examples of how you identified trends or addressed underperforming accounts. This will showcase your analytical skills and your ability to make informed decisions.
✨Practice Negotiation Scenarios
As a confident negotiator, it’s essential to prepare for potential negotiation scenarios during the interview. Think about how you would approach pricing discussions or resolving customer complaints. Practising these scenarios will help you articulate your strategies clearly and demonstrate your negotiation prowess.