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For Companies At a Glance
- Tasks: Deliver outstanding customer service and enhance business processes in a dynamic environment.
- Company: Join a global leader in chemical distribution with a collaborative culture.
- Benefits: Competitive salary, pension scheme, annual bonus, discounted health, and 33 days holiday.
- Why this job: Make a real impact by solving problems and improving customer experiences.
- Qualifications: Customer service or admin experience, strong communication skills, and basic Excel knowledge.
- Other info: Exciting opportunity for career growth in a fast-paced, supportive team.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about delivering outstanding service and making things work better across a business? Looking for a role where your customer service, administration, attention to detail, and problem-solving mindset genuinely make a difference? This is an exciting opportunity to join a global distributor of chemicals and ingredients used in everyday products as a Service Coordinator, working at the heart of a fast-paced, collaborative operation.
The Role at a Glance:
- Location: Caerphilly - Hybrid - 3 days per week in the office
- Competitive Market Salary
- Plus Excellent Company Benefits Including Pension Scheme, Annual Bonus Scheme, Discounted Private Health, 33 days holiday
- Full Time - Shift patterns: 8am-4pm, 8:30am - 4:30pm or 9am-5pm
- 6-month temporary contract, with the potential for extension
Your Skills / Background:
- Experience in customer service or administration, ideally within a commercial environment
- Background in distribution, manufacturing, or warehousing environments is highly desirable
- Strong written and verbal communication skills, with the confidence to work cross-functionally
- Highly literate and numerate, with strong attention to detail
- Comfortable using Excel at a basic level (e.g. data entry, filtering, simple formulas)
About the role:
The Service Coordinator Team plays a vital role in driving business growth and customer retention by delivering outstanding customer service and proactive communication. Working at the heart of the business, the team collaborates closely with cross-functional partners to continuously review and enhance processes, identify gaps, and turn challenges into opportunities for improvement.
What Your Day Might Look Like:
No two days are the same. You’ll be at the centre of the operation, connecting teams, solving problems, and driving service performance that customers genuinely feel. Your day might start by leading energised operational calls with Transport and Operations, aligning priorities and tackling risks head-on to keep OTIF (On Time In Full) performance on track. As issues arise, you’ll take ownership - investigating service escalations, uncovering root causes behind OTIF failures, and turning challenges into opportunities for improvement. You’ll spot emerging trends across service-critical customers and stock, translating insight into action and partnering with the Process Improvement team to deliver meaningful, lasting change. Throughout the day, you’ll influence at every level of the business - sharing clear, proactive updates, supporting managers through change, and delivering training that embeds new ways of working. You’ll balance pace with precision, ensuring full compliance while producing health-check reporting that strengthens cross-functional discipline, drives continuous improvement, and ultimately elevates the customer experience.
Who We Are:
With revenues in excess of $9 billion, we are one of the largest chemical & specialty product distribution businesses in the world. Our portfolio spans almost every industry - from food ingredients and automotive to pharmaceutical, cosmetic, and manufacturing industries. We deliver industry-leading products, services, and technical support to help our customers find the right solution to their challenges.
Our Values:
- Serious about safety
- We do what we say
- Where people matter
- Valuable to others
- Together we win
If you enjoy working cross-functionally, thrive on improving processes, and want to be part of a business where people matter and together we win, we’d love to hear from you. Apply today to take the next step in your career as a Service Coordinator and become part of a company with real purpose, global scale, and genuine opportunities to grow.
Client Service Coordinator - Global Chemical Distribution - 6 Month FTC - 19955 in Caerphilly employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Coordinator - Global Chemical Distribution - 6 Month FTC - 19955 in Caerphilly
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering outstanding service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which can be a game-changer in landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Service Coordinator position.
We think you need these skills to ace Client Service Coordinator - Global Chemical Distribution - 6 Month FTC - 19955 in Caerphilly
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how your passion aligns with our mission of delivering outstanding service and making things work better across the business.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service or administration. We’re looking for specific examples that demonstrate your attention to detail and problem-solving skills, so don’t hold back!
Be Clear and Concise: Strong written communication is key for this role. Keep your application clear and to the point, ensuring it’s easy for us to see how you can contribute to our team. Avoid jargon and focus on what matters most.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service skills and experiences. Think of specific examples where you've gone above and beyond to help a customer or solve a problem. This role is all about delivering outstanding service, so be ready to share how you've made a difference in previous positions.
✨Get Familiar with the Company
Do a bit of homework on the global distributor and their products. Understanding their business model and the industries they serve will show that you're genuinely interested in the role. Plus, it’ll help you answer questions more effectively and ask insightful ones yourself.
✨Show Off Your Attention to Detail
Since this role requires strong attention to detail, prepare to discuss how you ensure accuracy in your work. Bring examples of how you've caught mistakes before they became issues or how you've streamlined processes to improve efficiency. This will highlight your problem-solving mindset.
✨Practice Your Communication Skills
As you'll be working cross-functionally, it's crucial to demonstrate your communication skills. Practice explaining complex ideas simply and clearly. You might even want to role-play common scenarios you could face in the job, like leading operational calls or providing updates to managers.
