At a Glance
- Tasks: Ensure accurate bookings and support Travel Consultants for smooth customer experiences.
- Company: Join a dynamic travel company focused on customer satisfaction.
- Benefits: £27,000 salary, 25 days leave, birthday off, and health perks.
- Other info: Enjoy a fast-paced environment with opportunities for growth.
- Why this job: Be the backbone of travel bookings and make a real difference.
- Qualifications: Detail-oriented, organised, and great at problem-solving.
Remote / Hybrid / Office Based Full Time | 35 Hours Per Week
The package
- Salary: £27,000pa
- 25 Days annual leave + Birthday off
- PMI
- Life Assurance
- Perkbox
The Mission
We’re not looking for someone to simply process bookings. We’re looking for someone who makes sure every booking is right - because accuracy, speed, and attention to detail directly impact our customers’ experiences and our Travel Consultants’ confidence. As a Post Booking Executive, your role is to keep bookings moving smoothly behind the scenes. You’ll verify bookings, check supplier documentation, resolve discrepancies, and make sure information is accurate across our systems.
Success in this role looks like a service where:
- Travel Consultants trust that bookings are processed correctly the first time
- Customers receive accurate documentation and smooth experiences
- Booking issues are identified before they become problems
- Data across our systems reflects the real-world status of bookings
- Teams can rely on accurate information to support customers effectively
What You’ll Own
- Booking Accuracy & Verification - Process and verify bookings accurately across company systems, ensuring customer details, supplier information, costs, and documentation are correct.
- Keeping Bookings Moving - Ensure bookings progress efficiently by resolving issues quickly, chasing missing information, and removing blockers before they impact customers.
- Supplier & System Accuracy - Cross-check supplier invoices, booking components, and internal systems to ensure everything aligns correctly.
- Supporting Travel Consultants - Work closely with Travel Consultants to resolve booking queries, explain discrepancies, and support them through post-booking processes.
- Amendments & Changes - Manage amendments and booking updates accurately while ensuring all systems, documentation, and financials remain aligned.
- Compliance & Risk Reduction - Support operational accuracy and legal compliance by ensuring processes are followed consistently and issues are escalated appropriately.
- Continuous Improvement - Help identify better ways of working - reducing errors, improving workflows, and making life easier for customers, consultants, and colleagues.
What Success Looks Like (12 Months)
- Bookings are processed accurately and within agreed timescales
- Fewer booking discrepancies and reduced rework
- Travel Consultants trust the team to identify issues early
- Supplier invoices and booking data consistently match internal systems
- Operational data accuracy remains high
- Customers experience fewer avoidable booking issues
Key Metrics You’ll Be Measured On
- Booking processing accuracy rates
- SLA adherence for post-booking tasks
- Number of booking discrepancies identified and resolved
- Amendment turnaround times
- Consultant satisfaction and feedback
- Data accuracy across systems and documentation
Who This Role Is For
This role is for someone who gets satisfaction from spotting the detail others miss - and enjoys creating order from complexity. You are:
- Highly organised and methodical
- Detail-focused without losing sight of the bigger picture
- Calm under pressure and comfortable managing volume
- Proactive and solution-oriented
- A clear communicator who enjoys helping others
- Someone who takes pride in getting things right
What You’re Great At
- Spotting discrepancies and inconsistencies
- Managing repetitive tasks without losing accuracy
- Following processes while using good judgement
- Prioritising multiple tasks effectively
- Communicating clearly and professionally
- Working confidently across multiple systems
Why This Role Matters
At Not Just Travel, customer experience doesn’t start when someone goes on holiday - it starts from the moment a booking is made. Getting the details right matters. This role protects customer trust, supports Travel Consultants, safeguards revenue, and keeps the operation running smoothly behind the scenes.
Final Thought
If you enjoy work that is:
- Detail-led but customer focused
- Structured but fast paced
- Operational but people driven
…then you’ll thrive in this role.
Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR
Post Booking Executive in Bournemouth employer: RecruitmentRevolution.com
At Not Just Travel, we pride ourselves on fostering a supportive and dynamic work environment where attention to detail is celebrated. As a Post Booking Executive, you will enjoy a competitive salary, generous annual leave, and comprehensive benefits including private medical insurance and life assurance, all while working in a culture that values accuracy and customer satisfaction. With opportunities for professional growth and a commitment to continuous improvement, you'll find meaningful and rewarding employment in a role that directly impacts our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Post Booking Executive in Bournemouth
✨Tip Number 1
Get to know the company inside out! Research Not Just Travel and understand their mission, values, and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Post Booking Executive, you'll need to be clear and professional when dealing with Travel Consultants and customers. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show off your attention to detail! Prepare examples from your past experiences where you've successfully managed discrepancies or improved processes. This will demonstrate your ability to keep bookings accurate and moving smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and ready to take the next step in your career with us.
We think you need these skills to ace Post Booking Executive in Bournemouth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Post Booking Executive role. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Attention to Detail:Since this role is all about accuracy, give examples in your application that demonstrate your attention to detail. Whether it's a project you've worked on or a task you've completed, let us know how you ensure everything is spot on.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Stuff
Before the interview, make sure you understand the role of a Post Booking Executive inside out. Familiarise yourself with the key responsibilities like booking accuracy and supplier documentation. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Attention to Detail
Since this role is all about accuracy and detail, prepare examples from your past experiences where you've successfully managed discrepancies or improved processes. Highlight how your meticulous nature has positively impacted customer experiences or team efficiency.
✨Practice Problem-Solving Scenarios
Think of potential booking issues that could arise and how you would resolve them. During the interview, be ready to discuss your thought process and how you would ensure bookings progress smoothly. This will demonstrate your proactive and solution-oriented mindset.
✨Communicate Clearly
As a Post Booking Executive, you'll need to work closely with Travel Consultants and suppliers. Practice articulating your thoughts clearly and professionally. Good communication skills are essential, so consider doing mock interviews with a friend to refine your delivery.
