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For Companies At a Glance
- Tasks: Lead a dynamic team in delivering top-notch SAP HCM solutions and support.
- Company: Join a global IT powerhouse trusted by leading organisations worldwide.
- Benefits: Competitive salary up to £90,000, remote work, and professional development opportunities.
- Why this job: Make a real impact while shaping the future of HCM services in a fast-paced environment.
- Qualifications: 10+ years of SAP experience with strong leadership and communication skills.
- Other info: Enjoy a collaborative culture and excellent career growth potential.
The predicted salary is between 72000 - 108000 £ per year.
Ready to lead at the very top of the SAP HCM world? This is your chance to step into a high-profile leadership role with a global SAP powerhouse trusted by hundreds of the world’s leading organisations. As SAP HCM & SuccessFactors Support Team Manager, you won’t just manage a team - you’ll shape a global HCM Managed Services practice. Leading expert consultants, solving complex enterprise challenges, and delivering best-in-class SAP HCM and Payroll solutions at scale. Fully remote and UK-based, this role blends strategic leadership, hands-on SAP expertise, and real influence in a fast-moving, high-impact environment.
If you thrive on ownership, love developing top talent, and want your work to genuinely move the needle for global clients - this is where you belong.
The Role at a Glance:
- Remote - Home-based (UK)
- Up to £90,000 DOE Plus Benefits
- Permanent - Full Time
Product / Service: Global authority in Enterprise SAP Consulting & SAP Managed Services
Values: Clients First, Foresight and Teamwork
Who we are: We are a top-10 global IT services provider operating in over 50 countries worldwide. We combine global scale with local expertise to deliver world-class SAP services that drive real business impact. As a global SAP Platinum Partner, we support organisations of all sizes with consulting, digital innovation, cloud, automation, and end-to-end IT services. With 15,000+ SAP experts across 29 countries, we help clients solve complex challenges and accelerate growth.
Role Overview: The SAP HCM & SuccessFactors Support Team Manager is a high-impact team leadership role. Blending deep SAP HCM and SuccessFactors expertise with inspiring people leadership, this role leads and develops a team of 8-10 Human Capital Management consultants, creating a high-performing, collaborative, and knowledge-driven HCM practice. You will play a pivotal role in delivering outstanding SAP HCM solutions to a diverse customer base, providing expert functional support across SAP SuccessFactors, SAP HCM, and Payroll. Operating in a fast-paced, remote Managed Services environment, you will drive exceptional customer experiences through rapid issue resolution, continuous improvement, and service excellence.
Alongside people leadership, you will remain hands-on in consulting delivery - balancing strategic oversight with practical expertise - while ensuring Managed Services revenue performance, utilisation, and margin targets are achieved. As a unifying force across the HCM practice, you will champion collaboration, coach and mentor consultants, and help shape the future of HCM service delivery.
Key Responsibilities:
- Lead, coach, and develop a high-performing HCM Managed Services team through mentoring, performance management, and targeted training plans.
- Identify and address technical and non-technical capability gaps to continuously strengthen HCM expertise.
- Support recruitment, onboarding, and day-to-day people management activities, including holidays, absence, and team administration.
- Provide hands-on functional support across SAP HCM and SuccessFactors solutions, including Employee Central, Payroll, Talent, and Time.
- Deliver 2nd and 3rd line advisory services to UK, Ireland, and global customers, ensuring timely and effective issue resolution.
- Translate HR business requirements into best-practice SAP HCM solutions and advise on change requests.
- Collaborate closely with Basis, ABAP, Integration, and Finance teams to resolve complex issues.
- Monitor SLAs, manage workloads effectively, and maintain high levels of quality, productivity, and customer satisfaction.
About You:
- A confident leader with strong communication skills and the ability to motivate and guide others.
- 10+ years’ SAP experience, including at least 6 years specialising in SAP HCM and SuccessFactors.
- Deep functional expertise across SuccessFactors and SAP Payroll, including UK Payroll.
- Solid experience working with ECC and S/4HANA environments.
- Strong understanding of integrations between SAP HCM and other SAP modules.
- Comfortable working autonomously in a fast-paced, Managed Services environment.
- SuccessFactors and/or SAP HCM certification preferred.
- Experience working within regulated industries or public sector organisations is advantageous.
We are an equal opportunities employer. You must be eligible to work in the UK and prepared to undergo high level security clearance. This is more than a job - it’s a leadership platform. If you’re a seasoned SAP HCM professional ready to lead, inspire, and make a real impact within a world-class SAP organisation, we want to hear from you.
SAP HCM & SuccessFactors Support Team Manager. UK Remote in Birmingham employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SAP HCM & SuccessFactors Support Team Manager. UK Remote in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the SAP world, especially those who are already in leadership roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your expertise! Prepare a portfolio or case studies showcasing your past successes in SAP HCM and SuccessFactors. This will help you stand out during interviews and demonstrate your hands-on experience.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on how you've led teams and solved complex challenges in your previous roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making an impact in the SAP HCM space.
We think you need these skills to ace SAP HCM & SuccessFactors Support Team Manager. UK Remote in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your SAP HCM and SuccessFactors experience. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this leadership role. Share your passion for SAP and how you’ve made an impact in previous positions.
Showcase Your Leadership Skills: Since this role is all about leading a team, make sure to highlight your leadership experiences. We love to see examples of how you've motivated and developed others in your past roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to the right people quickly. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your SAP HCM Inside Out
Make sure you brush up on your SAP HCM and SuccessFactors knowledge. Be prepared to discuss specific modules like Employee Central and Payroll, as well as any recent updates or trends in the industry. This will show that you're not just familiar with the basics but are genuinely passionate about the field.
✨Demonstrate Leadership Skills
Since this role involves leading a team, be ready to share examples of how you've successfully managed and developed others in the past. Think about specific situations where you motivated your team or resolved conflicts. This will highlight your ability to inspire and guide others effectively.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle real-world challenges in a Managed Services environment. Prepare scenarios where you had to resolve complex issues or improve service delivery. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Showcase Your Collaborative Spirit
Collaboration is key in this role, so be ready to discuss how you've worked with cross-functional teams in the past. Highlight any experiences where you partnered with other departments, like Finance or Integration, to achieve a common goal. This will illustrate your teamwork skills and your understanding of the bigger picture.
