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For Companies At a Glance
- Tasks: Engage with customers, solve problems, and showcase innovative legal tech solutions.
- Company: Fast-growing global SaaS company transforming legal practice management.
- Benefits: Unlimited leave, competitive salary, private medical insurance, and flexible working.
- Why this job: Make a real impact in the legal industry while developing your technical skills.
- Qualifications: Experience in sales engineering or technical pre-sales; strong communication skills.
- Other info: Join a supportive team that values curiosity and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
Ready to bring your technical expertise to a role where every conversation, every demo, and every solution truly makes an impact? At Actionstep, we're looking for a Pre-Sales Customer Solutions Engineer who thrives at the intersection of technology and customer success. This is your chance to join a fast-growing global SaaS company that's reshaping how midsize law firms run their businesses.
If you're excited by problem-solving, energised by collaboration, and motivated by the opportunity to help customers unlock the full power of innovative legal tech, we'd love to meet you.
Step into a role where your skills will shine, your ideas will be heard, and your work will directly shape the success of law firms around the world.
The Role at a Glance:
- Pre-Sales Customer Solutions Engineer
- Hybrid - London (Kings Cross) with travel to client sites as required
- Competitive Salary and Bonus possibilities
- Plus Great Benefits & Perks
Company: Comprehensive legal business management platform for midsize law firms.
Pedigree: Fast growing, dynamic SaaS business with a global customer base and team.
Team: Sales Team
Your Background / Skills:
- Experience in sales engineering or technical pre-sales.
- Knowledge of the legal industry.
- Experience with Salesforce CRM.
Who we are: Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specialising in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team.
The Sales Team plays a crucial role in forging strong customer and partner relationships that drive our business goals. We create a powerful first impression of Actionstep - one that truly reflects our product and value. We clearly communicate how Actionstep empowers law firms to succeed by giving them the time and freedom to focus on what they do best: being lawyers. We continuously sharpen our sales methodology and capabilities to ensure a high-performing, future-ready sales function.
The Pre-Sales Customer Solutions Engineer Role: The Pre-Sales Customer Solutions Engineer is a powerhouse player within our Sales Team - where technical mastery meets real-world impact. In this role, you'll dive deep into customer challenges, translate complex ideas into clear, compelling solutions, and shape the future success of every firm you engage with. You'll blend problem-solving prowess with technical expertise to showcase the full potential of Actionstep, partnering closely with Sales to craft unforgettable demos, build confidence, and drive meaningful adoption. This is a high-impact position where your insights, creativity, and communication skills directly influence customer success and fuel company growth.
About You:
Key Strengths:
- Excellent communicator with customers and internal teams; confident saying no when needed.
- Strong relationship builder - personable, empathetic, and able to understand customer needs.
- Curious and eager to learn; stays current with technology and industry trends.
- Proactive problem solver.
- Technically confident and quick to learn new technologies.
Experience & Qualifications:
Essential:
- Bachelor's degree (or equivalent) in a relevant field, or equivalent experience.
- Proven experience in sales engineering or technical pre-sales within tech.
- Strong communication and presentation skills; able to explain complex accounting concepts to all audiences.
- Strategic thinker with strong problem-solving abilities.
- Willingness to travel for on-site customer work.
- Comfortable using Office 365.
Desirable:
- Experience with Salesforce.com.
- Knowledge or exposure to the legal industry.
Personal Skills & Competencies:
- Able to work independently and as part of a team.
- Strong multitasking and workload management skills.
- Effective time-management practices.
- Excellent communication and interpersonal skills.
- Team-oriented and collaborative mindset.
What we offer in return:
- Further develop and grow your sales technique with the support and sponsorship of your sales leadership.
- Flexible working.
- Unlimited leave.
- Competitive salary and bonus possibilities.
- Pension contributions.
- Private medical, dental and life insurance.
- Socials, lunches and team-building events.
- Outstanding office in Kings Cross, with free barista-made espresso drinks and free beer on tap.
- Relaxed and friendly team who genuinely care about and trust one another.
- Fantastic training and development opportunities.
If you're ready to elevate your career, deepen your technical impact, and join a team that values curiosity, collaboration, and growth, we want to hear from you. Actionstep is the place to do your best work - supported, empowered, and surrounded by people who genuinely care.
Don't wait to take the next step. Apply now and help us build the future of legal practice management.
Legal Tech Pre-Sales / Customer Solutions Consultant - Global SaaS. Remote in Bath employer: RecruitmentRevolution.com
Contact Detail:
RecruitmentRevolution.com Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Legal Tech Pre-Sales / Customer Solutions Consultant - Global SaaS. Remote in Bath
✨Tip Number 1
Network like a pro! Reach out to people in the legal tech space, attend industry events, and connect with potential colleagues on LinkedIn. The more you engage, the better your chances of landing that dream role.
✨Tip Number 2
Nail your demo skills! Practice showcasing your technical expertise in a way that resonates with customers. Remember, it’s all about translating complex ideas into simple solutions that make an impact.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Actionstep, and express your interest. Sometimes, the best opportunities come from a simple conversation.
✨Tip Number 4
Stay curious and keep learning! The legal tech landscape is always evolving, so make sure you’re up-to-date with the latest trends and tools. This will not only boost your confidence but also impress potential employers.
We think you need these skills to ace Legal Tech Pre-Sales / Customer Solutions Consultant - Global SaaS. Remote in Bath
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for legal tech and customer success shine through. We want to see how excited you are about the role and how you can make a difference at Actionstep!
Tailor Your CV: Make sure your CV is tailored to highlight your experience in sales engineering or technical pre-sales. We love seeing how your background aligns with what we do, so don’t hold back on showcasing relevant skills and achievements.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you've solved problems in the past and how you can bring that expertise to our team. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RecruitmentRevolution.com
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technical aspects of the role. Brush up on your knowledge of SaaS products, especially those related to legal tech. Be ready to discuss how these technologies can solve customer problems and improve their operations.
✨Master the Art of Communication
As a Pre-Sales Customer Solutions Engineer, your ability to communicate complex ideas clearly is crucial. Practice explaining technical concepts in simple terms. Use examples from your past experiences to demonstrate how you've successfully communicated with clients or internal teams.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific challenges you've faced in previous roles and how you tackled them. Think about scenarios where you had to adapt quickly or find innovative solutions for clients. This will highlight your proactive problem-solving abilities.
✨Research the Company and Industry
Familiarise yourself with Actionstep and its position in the legal tech industry. Understand their products, target market, and competitors. This knowledge will not only help you answer questions but also allow you to ask insightful questions that show your genuine interest in the company.
