At a Glance
- Tasks: Lead TrustMark through transformation, driving growth and consumer protection.
- Company: TrustMark, a purpose-driven national organisation focused on quality assurance.
- Benefits: Competitive salary, executive benefits package, and opportunities for impactful leadership.
- Other info: Join a collaborative culture with significant influence across government and industry.
- Why this job: Shape the future of consumer protection and quality standards in the built environment.
- Qualifications: Proven executive leadership experience and strong stakeholder management skills.
The predicted salary is between 150000 - 160000 £ per year.
Lead TrustMark through a critical next chapter, focusing on strategic leadership, commercial resilience, transformation, stakeholder confidence, and an entrepreneurial approach.
Are you ready to lead a purpose-driven national organisation through its next phase of growth, transformation, and industry influence? Do you combine commercial acumen with a genuine commitment to consumer protection, quality standards, and long-term societal impact? Can you inspire and empower senior leaders and colleagues, influence stakeholders at the highest levels, demonstrate an entrepreneurial approach, and balance public-interest objectives with commercial sustainability?
TrustMark is seeking an exceptional Chief Executive Officer to lead the organisation through a period of change, challenge, and renewed focus. This high-profile role calls for a commercially astute, credible, and resilient leader who can balance public-interest responsibilities with commercial sustainability, strengthen organisational confidence, and engage effectively with colleagues, partners, industry, and government stakeholders.
The Role at a Glance:
- Location: Basingstoke - regular office presence required
- Salary: £150,000 - £160,000
- Benefits: Executive Benefits Package, discretionary bonus, and car allowance
- Reporting to: Board of Directors
- Direct Reports: 3
- Organisation Size: c.80 employees
- Sector: Quality Assurance | Consumer Protection | Home Improvement | Retrofit | Built Environment
- Organisation: National Not-for-Profit Distribution Organisation
- Culture: Purpose-Driven | Collaborative | Commercially Minded | Forward Thinking | Transformational
Your Background / Skills:
- Executive Leadership
- Strategic Planning
- Commercial Growth
- Business Transformation
- Digital Transformation
- Stakeholder Engagement
- Government Relations
- Public and Private Sector Partnership Building
- Organisational Development
- Financial Sustainability
- Governance
- Consumer Protection
- Trades
- Utilities
- Built & Construction
- Energy
About TrustMark:
TrustMark is the only UK Government-endorsed quality scheme for home improvements ranging from kitchen and bathroom installations through to energy efficiency and low carbon measures. As a not-for-profit organisation, TrustMark exists to drive quality, confidence, and consumer protection across the industry while supporting the long-term development of a safer, more sustainable built environment. Operating at the intersection of government, industry, and consumers, TrustMark helps strengthen standards, improve trust, and create positive outcomes across the home improvement, construction, energy efficiency, and retrofit sectors.
The Opportunity:
Reporting to the Board, the CEO will lead TrustMark through its next challenging transformation and allow the individual to build and develop an exciting future for TrustMark. This is a high-profile leadership role requiring a commercially minded and purpose-driven executive who can navigate complex stakeholder environments, drive organisational change, and build long-term sustainability. As TrustMark's principal ambassador, you will build trusted relationships across government, industry, regulators, and commercial partners, ensuring the organisation remains influential, relevant, and positioned for future growth.
What You’ll Be Responsible For:
- Strategic Leadership and Direction: Lead TrustMark’s strategic evolution, working closely with the Board to shape a clear, ambitious, and commercially sustainable future.
- Commercial Growth and Financial Sustainability: Drive the commercial agenda, strengthening TrustMark’s financial position while protecting its purpose and credibility.
- Executive Leadership and Culture: Bring visible, energising leadership to the organisation, creating momentum and confidence through change.
- Governance, Board Engagement and Risk: Work effectively with an influential Board, combining strong executive leadership with sound governance and judgement.
- External Leadership and Stakeholder Influence: Act as TrustMark’s principal ambassador, strengthening its voice, influence, and reputation across the sector.
About You:
You will be a commercially astute, purpose-driven, and transformational executive leader with the confidence, credibility, and judgement to lead TrustMark through a significant period of change. You may come from construction, retrofit, energy efficiency, home improvement, the wider built environment, or another regulated, consumer-focused sector. Experience from financial services or another highly regulated environment may also be relevant, particularly where it has involved consumer protection, risk, compliance, digital platforms, or public trust.
You will be entrepreneurial, practical, and solutions-focused, with the ability to operate in a fluid policy and commercial environment. You will be comfortable with ambiguity, able to make decisions at pace, and capable of balancing opportunity with appropriate governance and risk management. Just as importantly, you will be a visible and people-focused leader who can generate energy, build confidence, and bring people with you.
What You'll Bring:
- Proven CEO, MD or Executive leadership experience within a complex, multi-stakeholder environment
- A strong track record of leading transformation, growth, and organisational change
- Commercially astute, with experience creating new revenue streams, partnerships, or market opportunities
- Strong strategic, financial, and operational leadership capability
- Experience working with influential boards and navigating complex governance environments
- An engaging leader who builds high-performing teams and drives accountability
- Exceptional stakeholder management, communication, and influencing skills
- Resilient, adaptable, and comfortable operating in fast-moving, evolving environments
- High levels of integrity, credibility, and sound judgement
Leadership Style:
We’re looking for a leader who is:
- Visionary, commercially minded, and entrepreneurial
- Confident, credible, and able to inspire trust at every level
- A practical problem-solver who thrives in ambiguity and change
- Visible, engaging, and people-focused
- Comfortable challenging constructively and driving transformation
- Passionate about developing talent and building organisational capability
- Motivated by purpose, impact, and the opportunity to leave a lasting legacy
Why Join TrustMark?
This is a rare opportunity to lead a nationally recognised organisation at a pivotal moment in its evolution. Shape the future of trust, quality, and consumer protection across the UK built environment. Lead an organisation with significant influence across government, industry, and regulatory stakeholders. Capitalise on major opportunities in retrofit, energy efficiency, and home improvement. Drive commercial growth, digital transformation, and long-term organisational sustainability. Unlock the strategic value of unique data assets and emerging technologies. Build and inspire a high-performing team through a period of ambitious change. Create a lasting legacy in an organisation with genuine national impact.
This is an exceptional opportunity for a visionary and commercially minded leader seeking a role where purpose and performance go hand in hand. If you have the leadership presence, commercial acumen, and ambition to shape TrustMark's next chapter, we’d love to hear from you.
Chief Executive Officer - TrustMark in Basingstoke employer: RecruitmentRevolution.com
Liftec Express is an exceptional employer, offering a dynamic work environment in Dartford where innovation meets opportunity. With a strong focus on employee development, we provide comprehensive training and clear pathways for career progression, alongside a competitive salary and benefits package. Join us to be part of a collaborative team that values leadership and communication, ensuring your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Chief Executive Officer - TrustMark in Basingstoke
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We think you need these skills to ace Chief Executive Officer - TrustMark in Basingstoke
Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
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How to prepare for a job interview at RecruitmentRevolution.com
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