At a Glance
- Tasks: Build strong partnerships and drive performance for our key implementation partners.
- Company: Join Actionstep, a fast-growing global LegalTech SaaS business.
- Benefits: Enjoy a competitive salary, unlimited leave, and flexible remote work options.
- Other info: Be part of a brand-new role with excellent career growth opportunities.
- Why this job: Make a real impact by shaping successful partner relationships in a dynamic environment.
- Qualifications: 4-6 years in Partner Management or Customer Success within B2B SaaS.
The predicted salary is between 49500 - 60500 £ per year.
GREAT PARTNERSHIPS AREN’T JUST MANAGED. THEY’RE MADE TO PERFORM.
Anyone can schedule a quarterly check-in.
This role is about something different.
Building relationships strong enough to create trust.
Setting standards high enough to drive performance.
And knowing when a partner needs support, challenge or a difficult conversation.
- We’re
- Actionstep , a fast-growing global
Legal Tech Saa S business helping thousands of law firms run more profitable and efficient practices.
Our partner ecosystem is critical to that growth.
Now we're hiring our first dedicated
Partner Success Manager UK to help our key implementation partners deliver exceptional customer outcomes and grow alongside us.
You'll
- Own a portfolio of key UK partner relationships, focusing on quality, certification, growth and customer satisfaction
- Build a strong operating rhythm through regular check-ins, performance reviews and success planning
- Maintain Partner Scorecards covering certification, implementation delivery, CSAT/NPS, health and risk
- Spot underperformance early and lead intervention plans alongside the UK Partner Director and relevant SMEs
- Support the onboarding of new partners and develop mutual success plans
- Work closely with Partner Enablement, Partner Project Operations and Customer Success to drive aligned customer outcomes
- Improve partner enablement, training and certification pathways
- Identify high-performing advocacy partners for case studies, references, speaking opportunities and co-marketing
- Provide clear visibility of partner performance, risks and growth opportunities
Individual implementation issues won't sit with you day to day.
Our Partner Project Operations team owns those.
You own the bigger picture: the overall health of the partner, the quality of their delivery and whether the relationship is achieving what it should.
Who You Are
You're good with people.
But you're not a people pleaser.
You know that genuine Partner Success means being compassionate enough to understand, commercial enough to see the bigger picture and confident enough to hold people accountable.
- The Relationship
- You build credibility quickly and keep it
- You understand what motivates partners and how to create mutual value
- You're comfortable working with senior stakeholders
- You can challenge without damaging trust
- You stay calm when conversations become difficult
- You do what you say you're going to do
- The Performance
- You use data rather than instinct alone
- You understand scorecards, KPIs and partner health metrics
- You connect certification, implementation quality and CSAT to commercial outcomes
- You identify risk before it becomes an escalation
- You understand partner-sourced and partner-influenced revenue
- You're interested in continuous improvement, not simply maintaining relationships
Because a happy partner isn't necessarily a successful partner.
- What You've Already Done
- Built
4–6 years' experience across Partner Management, Account Management, Customer Success or Professional Services Delivery within B2B Saa S
- Managed partners or clients directly, ideally around software delivery or implementation
- Worked within Partner Success, Channel or Professional Services environments
- Used performance metrics, scorecards or delivery frameworks to manage third-party partners or service providers
- Built strong commercial and stakeholder relationships across different functions
- Developed enough technical credibility to talk confidently about software implementation methodologies
- Worked effectively across teams, priorities and international time zones
Experience managing systems integrators, consulting partners or Saa S implementation partners would put you in a particularly strong position.
Legal Tech experience? Even better.
Knowledge of law firm operations, client accounting or legal practice management workflows would also be highly valuable.
Experience with Planhat, Learn Upon, Salesforce PRM, Asana, Zendesk, Freshdesk or similar platforms is another plus.
You'll be
UK-based , already have the right to work in the UK , and be comfortable travelling within the UK and occasionally internationally.
What You'll Own
Success here is measurable.
- Certified Consulting Partner retention & growth
- 100% certification compliance across your portfolio
- CSAT/NPS from partner-delivered projects
- Certified Consulting Partner Health Scores
Not activity for activity's sake.
Outcomes
- Flexible, remote-first working
- Optional London We Work office access
- Unlimited leave
- Pension contributions
- Private medical insurance
- Dental insurance
- Life insurance
But more importantly
- A brand-new UK role you can genuinely make your own
- A growing global Saa S business with an established partner ecosystem
- Direct exposure to UK and global Partner leadership
- The opportunity to influence how partners are enabled, measured and developed
- A role spanning relationships, customer outcomes, delivery and commercial growth
- The chance to help shape what great Partner Success looks like in the UK
- The Real Question
Can you build a relationship strong enough to have the difficult conversation?
Can you look beyond a friendly partner meeting and ask whether they're actually delivering?
Can you spot the connection between certification, implementation quality, customer satisfaction and revenue?
And when performance starts slipping, can you step in early, bring the right people together and get things moving in the right direction?
If that sounds like how you already operate, this could be your opportunity to build something significant.
Join Actionstep.
Build partnerships that perform.
Apply now.
Application notice...
We take your privacy seriously.
As you might expect you may be contacted by email, text or telephone.
Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process.
Please refer to their Data Privacy Policy & Notice on their website for further details.
Partner Success Manager - SaaS Implementation Partners - Legal Tech. £75K in London employer: RecruitmentRevolution.com Careers
Join a dynamic and supportive team at our independent Chartered Certified Accountancy practice in Maidenhead, where you will have the opportunity to manage your own client portfolio and build lasting relationships. We pride ourselves on our personal approach and commitment to employee growth, offering a competitive salary, generous holiday allowance, and a hybrid working model that promotes work-life balance. With a strong focus on professional development, you'll find ample opportunities to advance your career while contributing to our impressive client retention rate.
Contact Details:
RecruitmentRevolution.com Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Manager - SaaS Implementation Partners - Legal Tech. £75K in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RecruitmentRevolution.com Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
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In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partner Success Manager - SaaS Implementation Partners - Legal Tech. £75K in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RecruitmentRevolution.com Careers:Your cover letter is your chance to shine! Tell us why you want to work at RecruitmentRevolution.com Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RecruitmentRevolution.com Careers!
How to prepare for a job interview at RecruitmentRevolution.com Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
