Bookings Administrator / Consultant in Cleckheaton

Do you have strong administration and communication skills? We are seeking to expand our busy office team and train someone who wants to build a career into our world.

Essentially the role is within an office team whose primary function involves placing GP Doctors and Primary Care Clinicians into temporary Healthcare positions with various different types of healthcare clients. These clients vary from local GP surgeries to Out of Hours Providers. The Consultant must look after and manage a stable of Candidates in a way that ensures the company takes full advantage of the resources opportunities that these candidates provide in order to maximize revenue. A stable of clients that provide repeat business must also be looked after and provided with first-class service. Relationships must be maintained and continually improved upon. The Recruitment Consultant will also be expected to continually add to this number of clients by developing and fostering relationships with potential clients. The role requires someone to be motivated and organised, and there is an uncapped bonus system for achieving these KPIs and targets.

Main Duties:

• Development: Using all communication methods; email, fax, telephone, the post holder will be able to effectively develop relationships with both candidates and clients. Highlighting the benefits and features of the company and the differences they offer our customers. Therefore the right candidate should be computer literate, confident in an office environment, comfortable talking to people and be a clear and effective communicator. Although this is not a hard sell position, the post holder will be able to build relationships well, overcome objections and handle difficult situations professionally and equitably. Hence the candidate needs to be articulate. Self-motivation, focus and an ability to turn a negative into a positive are qualities that are ideal for this role.
• Customer Service: Behind every good Consultant is a customer service representative who knows that making the placement isn't the end of the job. An ability to empathise with the customer needs, to actively listen to their requirements and to solve problems quickly and efficiently will help in the success of this role. Previous experience in a customer service capacity is a minimum requirement when applying for this position.
• Administration: Quality assurance is of paramount importance in the market that the company operates. We must ensure that all of our candidates have the correct qualifications, are registered and checked with the relevant authorities and have the correct and up-to-date insurances. This must all happen before a GP Doctor is sent out on any assignment. The Consultant must ensure this is done through thorough record keeping and excellent administration skills. A good level of written English is necessary along with proficiency in MS Word, Outlook and Excel. Being well organized and meticulous are just as important as effectively writing a letter or filling in a form. We have a bespoke database that also needs to be constantly up to date.

Core Duties:

• Outgoing Calls - calling around and contacting clients (GP Surgeries, OOH providers)
• Dealing with Client queries and questions.
• Taking job bookings; directing calls correctly
• Calling around the candidates offering positions.
• Verifying times worked in order to get timesheets authorized.

Secondary Duties:

• Ensure all Candidate information is up-to-date.
• Chasing outstanding timesheets.
• Updating Database for both Clients and Candidates.
• Completing all confirmations and paperwork associated with Clients and Candidates.
• Attending Conferences and Clients and Candidates meetings if needed.

Key Skills:

• Good language ability - spoken
• Good telephone manner
• Good listener
• Quick sharp thinker
• Task driven
• Focused Admin skills: Organised
• Good language ability - written

Professional Characteristics:

• Reliable
• Efficient
• Effective
• Professional
• Able to focus on the task at hand no matter how tedious or repetitive.
• Focused
• Target driven
• Money driven but not obsessive
• Tenacious
• A good problem solver.
• Customer service orientated

Personal Characteristics:

• Stable and steady
• Determined
• Down to earth
• Experienced with work and life.
• Good team player.

Hours: 8:30 AM - 5 PM with flexible work from home options 2 days per week, usually Thursday and Friday.

Salary: £28k Basic salary with OTE IRO £35-40k first year.

Benefits: Generous Holidays, Supportive team environment.

Apply online today and we will be in touch soon.