Training and Implementation Consultant in Glasgow

RECRUITMENTiQ is working in partnership with a Scottish software pioneer, transforming how law firms manage their practice with our innovative CaseLoad platform. Backed by a global leader in legal technology, we\’re accelerating into a dynamic phase of growth with big ambitions to become Scotlands go-to solution for legal case management.

To support our continued expansion, were growing our Implementation Team and looking for a talented and motivated Training and Implementation Consultant. If youre passionate about client success and eager to make a difference in legal technology, this is your moment.

The Role

As a Training and Implementation Consultant, youll be the essential link between the business and our clients during their onboarding journey. Whether youre guiding brand-new users or helping seasoned firms adopt new features, youll ensure they get the very best from Caseload.

Youll work hand-in-hand with our 6-person Training & Implementation Team, collaborating across departments including Data Migration, Software Development, Technical Support, and Business Development to deliver smooth rollouts and high-quality training experiences.

This role is perfect for someone with a background in legal practice or legal tech, who thrives on communication & attention to detail, and creating real impact for clients.

Responsibilities

• Managing end-to-end implementations: system setup, client configuration, and user training
• Building lasting relationships with clients and stakeholders to support project success
• Translating complex legal and accounts processes into seamless system functionality
• Delivering tailored training via remote sessions and in-person visits from one-to-one to group formats
• Creating support materials like video tutorials and training documents
• Following up post-implementation to ensure successful adoption and client satisfaction
• Collaborating with technical teams to resolve issues and spot enhancement opportunities
• Integrating third-party apps with CaseLoad where required
• Staying current on platform updates and legal tech trends

Required Skills and Experience

• Experience with legal case management systems (e.g. Denovo, LEAP, Clio, Lawware)
• Strong understanding of legal workflows and operations
• Proven experience managing client onboarding or software implementations
• Excellent communication, presentation, and interpersonal skills
• Great organisational skills with the ability to juggle multiple projects
• Business analysis experience (e.g. requirements gathering, UAT, mapping)
• Strong grasp of software training and user mentoring
• Change management and client success know-how
• Eagerness to quickly get to grips with software updates
• Familiarity with legal accounts/cashroom processes
• High IT literacy, including Microsoft Office and remote meeting tools

Desirable Skills and Experience

• Background in a legal department or firm
• Experience using Caseload
• SOLAS qualification
• Experience working remotely or in a hybrid legal tech environment

Benefits

• Competitive salary of £40,000£45,000, based on experience
• Hybrid working with flexibility and occasional client site visits
• Private medical insurance
• Company pension scheme
• Full onboarding and mentorship
• All IT equipment provided
• A supportive, team-oriented work culture
• The opportunity to be part of Scotlands most exciting legal tech growth story

If youre ready to help transform the legal industry in Scotland and thrive in a collaborative, forward-thinking environment – wed love to hear from you. Send your CV and cover letter to be considered for this position.