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- Tasks: Lead a team to collect and analyse customer feedback for impactful improvements.
- Company: Join a well-known manufacturing business focused on customer satisfaction.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Opportunity for continuous improvement and collaboration across departments.
- Why this job: Be the voice of the customer and drive meaningful change in products and services.
- Qualifications: Experience in team leadership and customer service roles is essential.
The predicted salary is between 30000 - 40000 £ per year.
RECRUITMENTiQ is working in partnership with a well-known manufacturing business, who are looking for a proactive and driven Customer Feedback Team Leader to champion the voice of the customer across our business. This is a hands-on leadership role where you will oversee the collection, analysis, and response to customer feedback, ensuring insights translate into meaningful improvements across our products, services, and customer experience. You will lead and develop a dedicated team, drive performance against KPIs, and work closely with cross-functional departments to ensure customer feedback shapes business decisions.
Key Responsibilities
- Customer Feedback & Insights
- Collect, categorise, and analyse customer feedback to identify trends, pain points, and opportunities.
- Produce and present regular reports on customer sentiment and satisfaction metrics.
- Respond to customer feedback where appropriate, ensuring concerns are acknowledged and resolved professionally.
- Track progress of feedback initiatives and ensure timely resolution of issues.
- Drive root cause analysis to support continuous improvement and cost control.
- Act as a key liaison between customers and internal teams including Sales, Operations, Transport, Quality, and Customer Service.
- Clearly communicate insights and recommendations to stakeholders.
- Escalate key risks, trends, and issues to senior leadership.
- Lead, coach, and develop the Customer Feedback team.
- Conduct regular 1-2-1s and performance reviews.
- Set objectives aligned with business KPIs and monitor progress.
- Manage team workflow to ensure feedback is handled within SLA targets.
- Oversee absence management, engagement, and performance.
- Identify and prioritise improvement opportunities based on customer insights.
- Recommend and implement strategies to enhance the customer experience.
- Support business-wide continuous improvement initiatives.
- Stay up to date with customer feedback tools and best practices.
Requirements
About You
- Essential:
- Proven experience leading or supervising a team.
- Minimum 2 years’ experience in a customer service, support, or feedback-focused role.
- Strong analytical and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Highly organised with strong attention to detail.
- Proficient in Microsoft Office, particularly Excel and Word.
- Self-motivated with the ability to work both independently and collaboratively.
- Experience dealing with customers and members of the public.
Please apply by sending your up-to-date CV.
Customer Feedback Team Leader in London employer: RECRUITMENTiQ
Contact Detail:
RECRUITMENTiQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Feedback Team Leader in London
✨Tip Number 1
Get to know the company inside out! Research their products, services, and customer feedback strategies. This way, when you chat with them, you can show off your knowledge and how you can make a real impact as their Customer Feedback Team Leader.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with various teams, being able to clearly express your ideas and insights is key. Try role-playing with a friend or family member to get comfortable discussing customer feedback and improvement strategies.
✨Tip Number 3
Showcase your leadership style! Think about how you would lead and develop a team. Be ready to share examples of how you've motivated others in the past and how you plan to drive performance against KPIs in this new role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Feedback Team Leader in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Feedback Team Leader. Highlight your leadership experience and any relevant customer service roles you've had. We want to see how you can champion the voice of the customer!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use examples from your past experiences that show your analytical prowess and problem-solving abilities. We love seeing how you’ve made a difference in previous roles.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, especially when it comes to your achievements.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at RECRUITMENTiQ
✨Know Your Customer Feedback Tools
Familiarise yourself with the latest customer feedback tools and methodologies. Being able to discuss specific tools you've used or are aware of will show your proactive approach and readiness to lead the team effectively.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer feedback situations. Think of examples from your past experience where you successfully resolved issues or improved processes based on customer insights.
✨Showcase Your Leadership Style
Be ready to talk about your leadership style and how you motivate and develop your team. Share examples of how you've conducted performance reviews or set objectives that align with business KPIs.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially when discussing complex customer insights. Good communication is key in this role, so demonstrate your ability to convey information effectively to stakeholders.