At a Glance
- Tasks: Assist customers with orders and enquiries while ensuring top-notch service.
- Company: Join a dynamic manufacturing business in Birkhill, Lesmahagow.
- Benefits: Gain valuable experience in a supportive team environment.
- Other info: Fast-paced role with opportunities for personal and professional growth.
- Why this job: Make a real difference by helping customers feel valued and satisfied.
- Qualifications: Fluent English, strong problem-solving skills, and a team player attitude.
The predicted salary is between 22000 - 26000 € per year.
RECRUITMENTiQ is working in partnership with a manufacturing business, who are looking for a Customer Services Assistant to join their team in Birkhill, Lesmahagow. Are you passionate about delivering excellent customer service and building strong relationships?
About the Role
As part of our Customer Services Department, you'll play a key role in ensuring our customers receive high-quality products and services, on time and in full. You'll act as a first point of contact for customers, handling orders, enquiries, and service updates, while supporting colleagues across Sales, Transport, Production, and Operations. This is a fast-paced role where you'll be responsible for providing accurate information, solving problems efficiently, and ensuring our customers always feel valued. You'll report to the Group Customer Services Manager, working Monday to Friday 8.00am to 5.00pm (40 hours per week).
Key Responsibilities
- Taking and processing orders via phone, email, or app.
- Responding promptly and professionally to customer enquiries.
- Keeping customers informed of any changes or delays and managing orders through to completion.
- Managing pre-emption and standing orders for a portfolio of customers.
- Running reports and taking action where required.
- Arranging veterinary prescriptions for medicated feed in line with legal requirements.
- Reporting transport or service failures.
- Supporting departmental KPI targets and objectives.
- Maintaining clear communication with both internal teams and external partners.
- Ensuring adequate cover during holidays or absence.
- Adhering to Health & Safety and company procedures.
What We're Looking For
Essential:
- Fluent in written and spoken English.
- Strong problem-solving skills and the confidence to make decisions.
- High level of integrity and reliability.
- Ability to work well under pressure.
- A strong team player with excellent communication skills.
Desired:
- Previous experience in a similar role.
- A broad understanding of the agricultural industry.
Why Join Us?
This is an excellent opportunity to be part of a dedicated team where your contribution will directly support the success of the business and satisfaction of our customers. Please send your up to date CV to be considered.
Customer Service Assistant in Lanark employer: RECRUITMENTiQ
Join a dynamic manufacturing business in Birkhill, Lesmahagow, where your passion for customer service will be valued and rewarded. With a supportive work culture that prioritises teamwork and communication, you'll have the opportunity to grow professionally while contributing to the success of our customers and the company. Enjoy a stable Monday to Friday schedule, competitive benefits, and the chance to make a real impact in a fast-paced environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Lanark
✨Tip Number 1
Get to know the company! Research their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be the first point of contact for customers, being clear and confident is key. Role-play with a friend or family member to get comfortable handling different scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and really want to join the team.
We think you need these skills to ace Customer Service Assistant in Lanark
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Service Assistant role. Highlight any previous customer service experience and relevant achievements to show us you're the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and how you can contribute to our team. Keep it concise but engaging, and don’t forget to mention why you want to work with us at StudySmarter.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and provide solutions, so let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at RECRUITMENTiQ
✨Know the Company Inside Out
Before your interview, take some time to research the manufacturing business and its values. Understanding their products, services, and customer service philosophy will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Since this role requires strong problem-solving abilities, prepare examples from your past experiences where you've successfully resolved customer issues. Be ready to discuss how you approached the problem, what actions you took, and the positive outcomes.
✨Practice Your Communication Skills
As a Customer Service Assistant, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions on the spot.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the department faces. This shows your enthusiasm for the role and helps you determine if it's the right fit for you.
