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- Tasks: Join our Customer Operations Team as a Customer Service Apprentice and ensure smooth journeys for passengers.
- Company: Be part of a dynamic team in the rail industry, making a difference every day.
- Benefits: Earn while you learn with a structured apprenticeship and gain valuable qualifications.
- Why this job: Kickstart your career in customer service and develop essential skills in a supportive environment.
- Qualifications: Open to ages 18-24, with SCQF Level 4 qualifications in English preferred.
- Other info: Gain hands-on experience and contribute to Scotland's Railway while building your future.
The predicted salary is between 800 - 980 £ per month.
RECRUITMENTiQ is working alongside a client to assist in their search for a motivated and enthusiastic individual to join their Customer Operations Team as a Customer Service Apprentice. The apprenticeship will last for 12 months and starts in August 2026. Your core role will be as a Customer Service Assistant, predominantly based at the client's stations' Gateline. This is the frontline of our customer service operation, where you will play a vital role in ensuring a smooth and efficient customer journey. You'll be the first point of contact for many passengers, and your friendly and helpful demeanour will be essential in creating a positive first impression.
As a Customer Service Apprentice, you will be:
- Based within our stations across the network.
- Ensuring a smooth and efficient customer journey.
- Providing excellent customer service and support to passengers.
- Assisting with ticket purchases and enquiries.
- Maintaining a safe and secure environment for all.
This is a fantastic opportunity to gain valuable experience in the world of rail travel while earning a qualification and building a rewarding career. This apprenticeship programme requires working various shifts to gain a comprehensive understanding of the industry's operational needs.
The Person
To follow health and safety requirements and regulations and funding criteria, this apprenticeship is open to people aged 18 to 24 and people up to age 29 who identify as having a disability or who are care experienced. Whether you're coming straight from school, further education or are already in employment, we would love to hear from you. As a minimum, applicants should have relevant skills, qualifications and/or experience at SCQF Level 4 (or above) including English.
Candidates should have:
- An interest in working in customer service.
- A willingness to learn.
- A willingness to complete a 12-month apprenticeship.
- A willingness to attend regular reviews to discuss your progress and development.
- A willingness to attend internal training (and external training if required) and taking responsibility, with support, to collect the evidence required for your SVQ Portfolio.
What can you expect from your apprenticeship?
To develop skills, knowledge, and experience in all relevant aspects of Customer Service. This will be through on-the-job training, attending regular meetings with the mentor and assessor leading to the successful completion of a relevant vocational qualification. This role offers you the exciting opportunity to:
- Develop Core customer service skills: This includes effective communication, conflict resolution, problem-solving, and building rapport with customers. You'll learn how to efficiently manage passenger flow, verify tickets, and provide information and assistance to passengers.
- Gain rotations in other areas of Customer Operations, such as booking offices and ticket examiner roles.
- Develop your skills and knowledge through a structured apprenticeship programme, leading to a Customer Service SVQ qualification.
- Work as part of a supportive team in a dynamic and fast-paced environment.
- Contribute to the success of Scotland's Railway, helping people connect with their destinations across the country.
Your time will be divided between gaining real-life workplace experience and allocated time each week to complete your qualification. Please note that due to the volume of interest received these vacancies could close prior to the published date.
Selection Process
Candidates short-listed will be invited to attend a selection interview. All offers are subject to passing our pre-employment checks which include a criminal record check, medical and referencing.
Locations
Modern Apprenticeship Customer Service in Inverness, Scotland employer: RECRUITMENTiQ
Contact Detail:
RECRUITMENTiQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Modern Apprenticeship Customer Service in Inverness, Scotland
✨Tip Number 1
Get to know the company! Research their values and mission, and think about how you can align your own experiences with what they stand for. This will help you make a great impression during interviews.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Customer Service Apprentice. This will boost your confidence and prepare you for real-life situations when you’re on the job.
✨Tip Number 3
Network like a pro! Connect with current employees or other apprentices in the industry. They can provide insider tips and might even give you a heads-up about opportunities that aren’t widely advertised.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Modern Apprenticeship Customer Service in Inverness, Scotland
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion for customer service shine through in your application. We want to see that you're genuinely excited about the opportunity to help passengers and create a positive experience for them.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with what we're looking for!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic apprenticeship opportunity.
How to prepare for a job interview at RECRUITMENTiQ
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes great customer service and be ready to share examples of how you've demonstrated these skills, even if it's from school or previous jobs.
✨Show Enthusiasm and Willingness to Learn
This role is all about being motivated and eager to learn. During the interview, express your excitement about the apprenticeship and your commitment to developing your skills in customer service. Share specific reasons why you want to work in this field.
✨Prepare for Common Interview Questions
Think about common questions you might face, like 'How would you handle a difficult customer?' or 'What does good customer service mean to you?'. Practise your answers so you can respond confidently and clearly during the interview.
✨Dress the Part and Be Professional
Even though this is an apprenticeship, first impressions matter! Dress smartly and maintain a professional attitude throughout the interview. It shows that you take the opportunity seriously and are ready to represent the company well.
