Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage outstanding debts and provide exceptional customer service in a fast-paced environment.
- Company: Niche debt recovery consultancy with a focus on the construction industry.
- Benefits: Competitive salary, uncapped bonuses, 28 days holiday, and a contributory pension scheme.
- Why this job: Join a unique firm and develop your skills while making a real impact.
- Qualifications: Experience in collections or customer service, with strong communication skills.
- Other info: Enjoy early finishes on Fridays and opportunities for internal promotion.
The predicted salary is between 25000 - 30000 £ per year.
RECRUITMENTiQ is working in partnership with a niche debt recovery consultancy specialising in the construction industry with unrivalled success rates. We provide an industry specific debt collection and dispute resolution service on a no win no fee basis with customers throughout Scotland, England, Ireland and Wales. We provide a full cycle debt recovery solution from pre-legal, litigation to enforcement. Based in our Head Office in Glasgow, the key focus is to manage a portfolio of outstanding debt and work with all account customers.
In order to be successful in this role, you should have experience working in a Collections environment and be comfortable in the Debt Recovery field and working in a fast-paced target driven environment. Your responsibilities will include:
- Communicating at all levels with clients and customers
- Ensuring a high level of service to resolve caseloads
- Collecting payments
- Handling mid-range commercial debt
The following qualities should be demonstrated by successful applicants:
- Debt recovery experience, or 12 months call centre/customer service experience
- Exceptional customer service skills with the ability to build rapport quickly
- Proficient in MS Office packages including Excel and Word
- Effective communication, organisational and prioritisation skills
Benefits include:
- Competitive salary and uncapped bonus scheme
- 28 days holidays
- Contributory Pension Scheme
- Free parking
- Working week Monday-Friday 9-5 (early finish Friday)
We are looking to recruit the best talent the industry has to offer to help us grow even further. You will enjoy loads of benefits such as profit share, loyalty holidays, and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. You will be a forward-thinking, proactive individual with a genuine desire to contribute to the future development of our business. If you are keen to secure this role within a unique debt recovery firm, please apply by sending your CV and covering letter.
Trainee Debt Collector in Glasgow employer: RECRUITMENTiQ
Contact Detail:
RECRUITMENTiQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Debt Collector in Glasgow
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and customers, being able to articulate your thoughts clearly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Trainee Debt Collector in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trainee Debt Collector role. Highlight any relevant experience in collections or customer service, and don’t forget to mention your skills in MS Office. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about debt recovery and how your previous experiences make you a great fit for us. Keep it concise but engaging – we love a bit of personality!
Showcase Your Communication Skills: Since this role involves communicating with clients and customers, make sure your written application reflects your communication skills. Use clear and professional language, and don’t shy away from showing your ability to build rapport.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RECRUITMENTiQ
✨Know Your Stuff
Before the interview, make sure you understand the basics of debt recovery and the specific services offered by the consultancy. Familiarise yourself with terms like 'no win no fee' and the full cycle of debt recovery. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this role, prepare examples from your past experiences where you've successfully built rapport with clients or resolved conflicts. Think about how you can demonstrate your ability to communicate effectively and handle challenging situations.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations related to debt collection. Practice answering scenario-based questions, such as how you would approach a difficult client or manage a high-pressure situation. This will help you articulate your thought process and problem-solving skills.
✨Dress the Part
Even though the role is in a fast-paced environment, it's important to present yourself professionally. Choose an outfit that reflects the company's culture while still being smart. First impressions matter, and looking polished can set a positive tone for the interview.