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- Tasks: Manage outstanding debts and provide exceptional customer service in a fast-paced environment.
- Company: Niche debt recovery consultancy with a focus on the construction industry.
- Benefits: Competitive salary, uncapped bonuses, 28 days holiday, and a contributory pension scheme.
- Why this job: Join a unique firm and develop your skills while making a real impact.
- Qualifications: Experience in collections or customer service, with strong communication skills.
- Other info: Enjoy early finishes on Fridays and opportunities for internal promotion.
The predicted salary is between 25000 - 30000 £ per year.
RECRUITMENTiQ is working in partnership with a niche debt recovery consultancy specialising in the construction industry with unrivalled success rates. We provide an industry specific debt collection and dispute resolution service on a no win no fee basis with customers throughout Scotland, England, Ireland and Wales. We provide a full cycle debt recovery solution from pre-legal, litigation to enforcement. Based at our Head Office in Glasgow, the key focus is to manage a portfolio of outstanding debt and work with all account customers.
The Role
In order to be successful in this role, you should have experience working in a Collections environment and be comfortable in the Debt Recovery field and working in a fast-paced target driven environment. Your responsibilities will include:
- Communicating at all levels with clients and customers
- Ensuring a high level of service to resolve caseloads
- Collecting payments
- Handling mid-range commercial debt
The following qualities should be demonstrated by successful applicants:
- Debt recovery experience, or 12 months call centre/customer service experience
- Exceptional customer service skills with the ability to build rapport quickly
- Proficient in MS Office packages including Excel and Word
- Effective communication, organisational and prioritisation skills
Benefits
- Competitive salary and uncapped bonus scheme
- 28 days holidays
- Contributory Pension Scheme
- Free parking
- Working week Monday-Friday 9-5 (early finish Friday)
We are looking to recruit the best talent the industry has to offer to help us grow even further. You will enjoy loads of benefits such as profit share, loyalty holidays, and a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally. You will be a forward-thinking, proactive individual with a genuine desire to contribute to the future development of our business. If you are keen to secure this role within a unique debt recovery firm, please apply by sending your CV and covering letter.
Locations
Trainee Debt Collector in Glasgow, Scotland employer: RECRUITMENTiQ
Contact Detail:
RECRUITMENTiQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Debt Collector in Glasgow, Scotland
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients and customers, being able to articulate your thoughts clearly is key. Try role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and might even lead to a referral!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Trainee Debt Collector in Glasgow, Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Trainee Debt Collector role. Highlight any relevant experience in collections or customer service, and don’t forget to showcase your exceptional communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about debt recovery and how your skills align with our needs. Keep it concise but impactful!
Showcase Your Skills: We love seeing candidates who can demonstrate their organisational and prioritisation skills. Mention specific examples from your past experiences where you’ve successfully managed tasks under pressure.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at RECRUITMENTiQ
✨Know Your Debt Recovery Basics
Before the interview, brush up on your knowledge of debt recovery processes, especially in the construction industry. Familiarise yourself with terms like 'no win no fee' and understand the full cycle of debt recovery. This will show your potential employer that you're genuinely interested and ready to dive into the role.
✨Showcase Your Customer Service Skills
Since exceptional customer service is key for this role, prepare examples from your past experiences where you successfully built rapport with clients or resolved disputes. Think about how you handled difficult situations and be ready to share these stories during the interview.
✨Demonstrate Your Organisational Skills
In a fast-paced, target-driven environment, being organised is crucial. Be prepared to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a simple example of a system you use to keep track of your workload.
✨Practice Effective Communication
Effective communication is vital in this role, so practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or family member to refine your responses and ensure you can convey your ideas succinctly.