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- Tasks: Manage cruise line accounts and create unforgettable guest experiences.
- Company: Respected operator of shore excursions across the globe.
- Benefits: Dynamic career path with a passionate team and exciting challenges.
- Why this job: Shape memorable experiences while building strong partnerships in a fast-paced environment.
- Qualifications: Strong communication, organisational skills, and a collaborative mindset.
- Other info: Flexibility to work weekends and travel for business is essential.
The predicted salary is between 36000 - 60000 £ per year.
RECRUITMENTiQ is working in partnership with a long-established, highly respected operator of shore excursions across the UK & Ireland, Scandinavia, Asia and Africa. We work directly with major cruise lines to deliver exceptional guest experiences, and our reputation is built on quality, reliability, and a team who take pride in going above and beyond.
Were now looking for a proactive, organised and relationship-driven Shore Excursion Manager to join our dedicated UK & Ireland Shore Excursions Management team. If you thrive in a fast-paced environment, enjoy building strong partnerships, and love the idea of shaping unforgettable guest experiences, this role offers a rewarding and dynamic career path.
What Youll Do
- Take ownership of allocated regions and cruise line accounts, ensuring every aspect of service delivery is meticulously planned, executed and continuously improved.
- Manage key cruise line accounts and nurture strong professional relationships both onboard and ashore.
- Prepare and coordinate all contracted services, including shore excursions and ground handling.
- Support the creation of bids and RFPs, contribute to new tour development, and assist with pricing negotiations.
- Make and maintain supplier bookings, resolving queries and ensuring accurate system entries.
- Complete post-call administration, ensuring accuracy.
- Conduct pier-side checks to ensure quality delivery and represent the company during client visits and FAM trips.
- Build and maintain excellent supplier relationships, including negotiating competitive rates.
- Maintain accurate records and uphold the highest ethical and professional standards.
- Carry out additional reasonable duties as required to support smooth business operations.
What Youll Bring
- Confident, clear communication skills and a professional telephone manner.
- Strong organisational ability and the skill to prioritise effectively.
- A collaborative mindset and enthusiasm for working within a supportive team.
- Solid IT proficiency, including MS Office.
- A personable, positive and adaptable approach to changing workloads and schedules.
- Ability to commute reliably to the office and travel for business, including overnight stays.
- Flexibility to work weekends and additional hours during peak seasons.
Youll be part of a passionate, knowledgeable team who take pride in delivering experiences that exceed expectations. Every day brings new challenges, new people and new opportunities to make a real impact on the guest journey.
If youre ready to bring energy, professionalism and a love of exceptional service to a role where no two days are the same, wed love to hear from you. Apply today and start your next adventure with us.
Shore Excursion Manager in Edinburgh employer: RECRUITMENTiQ
Contact Detail:
RECRUITMENTiQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shore Excursion Manager in Edinburgh
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, join online forums, and don’t be shy about reaching out to current Shore Excursion Managers on LinkedIn. Building relationships can open doors that applications alone can't.
✨Show Off Your Skills
When you get the chance to chat with potential employers, make sure to highlight your organisational skills and experience in managing accounts. Share specific examples of how you've gone above and beyond in previous roles to create unforgettable experiences.
✨Be Ready for the Unexpected
In this fast-paced environment, things can change quickly. Be prepared to adapt and showcase your flexibility during interviews. Employers love candidates who can handle surprises with a positive attitude!
✨Apply Through Our Website
Don’t forget to apply directly through our website! It shows you're genuinely interested in joining our team and makes it easier for us to keep track of your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Shore Excursion Manager in Edinburgh
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Shore Excursion Manager role. Highlight your experience in managing accounts and building relationships, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, give examples of how you've successfully managed multiple tasks or projects in the past. We love seeing candidates who can juggle responsibilities while maintaining a high standard of service.
Communicate Clearly: Your written communication should be clear and professional. Use a friendly tone but keep it concise. Remember, we value confident communication, so let your personality shine through while keeping it relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at RECRUITMENTiQ
✨Know Your Cruise Lines
Before the interview, research the major cruise lines that the company works with. Understand their values, target audience, and any recent news or changes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As a Shore Excursion Manager, organisation is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects simultaneously. Be ready to discuss how you prioritise and ensure everything runs smoothly, especially during busy periods.
✨Build Relationships in the Interview
Since the role involves nurturing strong professional relationships, use the interview to showcase your interpersonal skills. Engage with your interviewers, ask questions about their experiences, and express your enthusiasm for collaboration. This will highlight your relationship-driven approach.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and adaptability. Think of situations where you've had to resolve issues quickly or adapt to changing circumstances. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
