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- Tasks: Manage cruise line accounts and create unforgettable guest experiences.
- Company: Respected operator of shore excursions across the globe.
- Benefits: Dynamic career path with a passionate team and exciting challenges.
- Why this job: Shape memorable experiences while building strong professional relationships.
- Qualifications: Strong communication, organisational skills, and IT proficiency required.
- Other info: Flexibility to work weekends and travel for business is essential.
The predicted salary is between 36000 - 60000 £ per year.
RECRUITMENTiQ is working in partnership with a long-established, highly respected operator of shore excursions across the UK & Ireland, Scandinavia, Asia and Africa. We work directly with major cruise lines to deliver exceptional guest experiences, and our reputation is built on quality, reliability, and a team who take pride in going above and beyond.
We are now looking for a proactive, organised and relationship-driven Shore Excursion Manager to join our dedicated UK & Ireland Shore Excursions Management team. If you thrive in a fast-paced environment, enjoy building strong partnerships, and love the idea of shaping unforgettable guest experiences, this role offers a rewarding and dynamic career path.
What You’ll Do
- Manage key cruise line accounts and nurture strong professional relationships both onboard and ashore.
- Prepare and coordinate all contracted services, including shore excursions and ground handling.
- Support the creation of bids and RFPs, contribute to new tour development, and assist with pricing negotiations.
- Make and maintain supplier bookings, resolving queries and ensuring accurate system entries.
- Complete post-call administration, ensuring accuracy.
- Conduct pier-side checks to ensure quality delivery and represent the company during client visits and FAM trips.
- Build and maintain excellent supplier relationships, including negotiating competitive rates.
- Maintain accurate records and uphold the highest ethical and professional standards.
- Carry out additional reasonable duties as required to support smooth business operations.
What You’ll Bring
- Confident, clear communication skills and a professional telephone manner.
- Strong organisational ability and the skill to prioritise effectively.
- A collaborative mindset and enthusiasm for working within a supportive team.
- Solid IT proficiency, including MS Office.
- A personable, positive and adaptable approach to changing workloads and schedules.
- Ability to commute reliably to the office and travel for business, including overnight stays.
- Flexibility to work weekends and additional hours during peak seasons.
You’ll be part of a passionate, knowledgeable team who take pride in delivering experiences that exceed expectations. Every day brings new challenges, new people and new opportunities to make a real impact on the guest journey.
If you’re ready to bring energy, professionalism and a love of exceptional service to a role where no two days are the same, we’d love to hear from you. Apply today and start your next adventure with us.
Shore Excursion Manager in Dunfermline employer: RECRUITMENTiQ
Contact Detail:
RECRUITMENTiQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Shore Excursion Manager in Dunfermline
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely interested in their mission and how you can contribute to it.
✨Tip Number 3
Practice your pitch! Be ready to explain why you're the perfect fit for the Shore Excursion Manager role. Highlight your organisational skills and relationship-building experience to stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Shore Excursion Manager in Dunfermline
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Shore Excursion Manager role. Highlight your experience in managing accounts and building relationships, as these are key aspects of the job. We want to see how your skills align with what we’re looking for!
Showcase Your Organisational Skills: Since this role requires strong organisational abilities, give examples of how you've successfully managed multiple tasks or projects in the past. We love seeing candidates who can juggle responsibilities while maintaining a high standard of service.
Communicate Clearly: Your written communication should be clear and professional. Use a friendly tone but keep it concise. Remember, we value confident communication skills, so let your personality shine through while keeping it relevant to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RECRUITMENTiQ
✨Know Your Cruise Lines
Before the interview, research the major cruise lines that the company works with. Understand their values, target audience, and the types of excursions they offer. This knowledge will help you demonstrate your enthusiasm for the role and show that you're proactive about understanding the business.
✨Showcase Your Organisational Skills
As a Shore Excursion Manager, you'll need to juggle multiple tasks. Prepare examples from your past experiences where you've successfully managed projects or events. Highlight your ability to prioritise and stay organised, especially in fast-paced environments.
✨Build Rapport with Interviewers
Since this role involves relationship management, practice building rapport during your interview. Be personable and engage with your interviewers. Ask them about their experiences with the company and share your own relevant stories to create a connection.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and adaptability. Think of situations where you've had to resolve issues or adapt to changes quickly. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
