At a Glance
- Tasks: Provide tailored debt advice and support clients towards financial stability.
- Company: Leading digital advice agency in Scotland, dedicated to helping people overcome financial challenges.
- Benefits: Enjoy a 4-day working week, generous leave, and comprehensive training.
- Other info: Join a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Experience in debt or money advice, excellent communication skills, and IT proficiency.
The predicted salary is between 31500 - 38500 £ per year.
Make a Real Difference Every Day
RECRUITMENTi Q is working in partnership with a leading digital advice agency in Scotland that is passionate about helping people overcome financial challenges and build a better future.
As one of Scotland's leading charities, they provide free, practical, and impartial advice on debt, consumer rights, energy, and a range of other issues affecting people's lives.
The Role
As a Debt Advisor, you will support individuals facing financial difficulties by providing clear, accurate, and tailored debt advice.
You'll help clients understand their options, explore suitable debt solutions, and take practical steps towards financial stability.
Using a variety of communication channels including telephone, email, webchat, and social media, you'll deliver a professional, non-judgemental, and supportive service while ensuring advice meets regulatory and quality standards.
Key Responsibilities
- Deliver high-quality debt advice in line with current legislation and best practice.
- Assess clients' financial circumstances, including income, expenditure, and liabilities.
- Help clients identify and access appropriate debt solutions.
- Support clients in preparing financial statements and action plans.
- Identify vulnerabilities and provide appropriate support and referrals.
- Maintain accurate case records using Salesforce.
- Meet quality, compliance, and service delivery standards.
- Participate in ongoing training, coaching, and team development activities.
- Contribute positively to a supportive and collaborative team culture.
About You
We're looking for someone who is empathetic, resilient, and committed to helping others.
You will have
- Excellent communication and listening skills.
- The ability to explain complex information in a simple and understandable way.
- Strong organisational skills and attention to detail.
- Confidence using IT systems and databases.
- A professional and customer-focused approach.
- The ability to remain calm and solution-focused when dealing with sensitive circumstances.
Experience & Qualifications
Essential
- Experience in debt advice, money advice, welfare advice, or a regulated advice environment.
- Excellent written and verbal communication skills.
- Good IT skills.
Desirable
- Contact centre experience.
- MATRICS certification or equivalent debt advice qualification.
- Experience using Salesforce or similar CRM systems.
- ***Full training will be provided for the right candidate.***
Proposed Start Date
Tuesday, 3 November 2026
What We Offer
- 4-Day Working Week
- 30.5 Days Annual Leave (pro rata where applicable)
- Employer Pension Contributions
- Employee Assistance Programme (EAP)
- Employee Benefits Platform
- Comprehensive Training & Development
- Career Progression Opportunities
- Supportive and Inclusive Culture
- The Opportunity to Make a Genuine Difference to People's Lives
- Monday to Friday | 9:00am - 6:00pm (4 days per week)
- Equality, Diversity & Inclusion
This employer is proud to be a Disability Confident Employer .
They are committed to creating an inclusive workplace and welcome applications from people of all backgrounds, experiences, and communities.
If you require any reasonable adjustments during the recruitment process, please let us know.
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Debt Advisor 4-Day Working Week employer: RECRUITMENTiQ
As a leading provider of catering equipment hire in Scotland since 1880, our company offers HGV Drivers a unique opportunity to be part of a long-standing tradition of excellence. We pride ourselves on fostering a supportive work culture that values teamwork and professional growth, providing employees with ongoing training and development opportunities. Join us in delivering exceptional service at events across Scotland, where your contributions will be recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Debt Advisor 4-Day Working Week
✨Tip Number 1: Tap Into Professional Networks
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We think you need these skills to ace Debt Advisor 4-Day Working Week
Some tips for your application 🫡
Show Off Your Numbers Game:In financial controlling, detail is everything! Make sure your CV showcases your proficiency with numbers—highlight any relevant experience in budgeting, forecasting, or working with financial software. Quantifying your past achievements will make you stand out, so don’t be shy about flaunting those impressive percentages or cost savings you've implemented.
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How to prepare for a job interview at RECRUITMENTiQ
✨Brush Up on Technical Skills
Make sure you're comfortable with key financial concepts, especially around forecasting, budgeting, and variance analysis. Sometimes, interviewers may throw in technical questions or case studies, so practicing these types of scenarios will help you shine!
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If you've had experience with specific financial software like SAP or Oracle, make it known! Be ready to discuss how you used these tools to improve processes or reporting, as this hands-on knowledge can really set you apart in a full-time role with RECRUITMENTiQ.
✨Know Your Numbers
In full-time interviews, especially in financial controlling, be prepared for numerical reasoning tests or questions. Brush up on your mental maths and understand how to interpret and analyse financial statements on the spot, as this may come up during the assessment.
✨Connect with Company Goals
Familiarise yourself with RECRUITMENTiQ's financial objectives and any recent developments. During the interview, try to weave your understanding of their business model and challenges into your answers—this shows your genuine interest and alignment with their goals!
