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For Companies At a Glance
- Tasks: Assist customers with orders and enquiries while ensuring top-notch service.
- Company: Join a dynamic manufacturing business in Birkhill, Lesmahagow.
- Benefits: Enjoy a supportive work environment with Monday to Friday hours.
- Other info: Fast-paced role with opportunities for growth and development.
- Why this job: Be the voice of the company and make customers feel valued every day.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 20000 - 25000 £ per year.
RECRUITMENTiQ is working in partnership with a manufacturing business, who are looking for a Customer Services Assistant to join their team in Birkhill, Lesmahagow. Are you passionate about delivering excellent customer service and building strong relationships?
About the Role
As part of our Customer Services Department, you'll play a key role in ensuring our customers receive high-quality products and services, on time and in full. You'll act as a first point of contact for customers, handling orders, enquiries, and service updates, while supporting colleagues across Sales, Transport, Production, and Operations. This is a fast-paced role where you'll be responsible for providing accurate information, solving problems efficiently, and ensuring our customers always feel valued. You'll report to the Group Customer Services Manager, working Monday to Friday 8.00am to 5.00pm (40 hours per week).
Key Responsibilities
- Taking and processing orders via phone, email, or app.
- Responding promptly and professionally to customer enquiries.
- Keeping customers informed of any changes or delays and managing orders through to completion.
- Managing pre-emption and standing orders for a portfolio of customers.
- Running reports and taking action where required.
- Arranging veterinary prescriptions for medicated feed in line with legal requirements.
Customer Service Assistant employer: RECRUITMENTiQ
Contact Detail:
RECRUITMENTiQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things about the company that resonate with you.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. Be ready to share these stories during interviews to demonstrate your passion for delivering excellent service.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral when you apply through our website.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows you're genuinely interested in the role and appreciate the opportunity to chat.
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know why you're passionate about delivering excellent customer service. Share any experiences where you've gone the extra mile to help a customer, as this will resonate with our values.
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight relevant skills and experiences that align with the job description, especially those related to handling orders and managing customer enquiries.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and get straight to the heart of your qualifications and experiences.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application gets to the right people quickly and allows us to process it efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at RECRUITMENTiQ
✨Know the Company Inside Out
Before your interview, take some time to research the manufacturing business. Understand their products, services, and values. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered excellent customer service. Think about times when you solved problems efficiently or went above and beyond for a customer. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Common Interview Questions
Anticipate questions related to handling orders, managing enquiries, and dealing with difficult customers. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that show your enthusiasm for the role. Inquire about the team dynamics, how success is measured in the customer service department, or what challenges the team currently faces. This shows you're thinking ahead and are genuinely interested in contributing.